This is more like a minor inconvenience, but it happens everytime I start up the program; "Unfortunately Libreoffice has crashed" (the standard error message) I keep seeing this message everytime I start the program, even though the program does not visible show it crashed,
Reproduce: 1. Have this pc running windows. 2. When I shutdown the program myself, and open it again the message comes, 3. I click the message away and the program works as normal. This happens on all of the products of the libreoffice suite.
I use the latest version of libreoffice (188.8.131.52) When I click the update button it does not show any updates.
Things I tried: - Reboot in Safe mode. - All the options in the screen of safe mode: - Delete user Profile - Extensions - Configure - Restore from backup - Uninstall / reinstall libreoffice.
So I turn to this board for more information for either a fix, hotfix or update =). Or some smart thing I hope to have over looked.
My profile generated to be examined: http://dev.jasperlankhorst.nl/libreof...
Edit: I see there is 184.108.40.206 but my libreoffice update did not show this. testing to see if this resolves it. Updating to 6.1.03 does not resolve this issue.
Platform: Windows 64bits
Crash Report: The crash report was successfully uploaded. You can soon find the report at: crashreport.libreoffice.org/stats/crash_details/0efb669d-843f-4e7e-8e0b-d8dfe531ecdd
Eventually it comes down to some file not having writing acces?
"ig9icd64.dll" "EXCEPTION_ACCESS_VIOLATION_WRITE" How can this be resolved?
Steps to Reproduce:
1.have the Intel Driver, and this pc.
3. See the screen saying "Libreoffice has crashed"
4. close application.
5. open it again
6 see step 3.
7. click it away and use libreoffice as normal.
a screen saying "Libreoffice has crashed" On Calc and on Texteditor
No screen saying it has crashed, I just exited it normally.
User Profile Reset: Yes
I opened this bugreport because of this question:
Version: 220.127.116.11 (x64)
Build ID: efb621ed25068d70781dc026f7e9c5187a4decd1
CPU threads: 8; OS: Windows 10.0; UI render: default;
Locale: en-US (en_NL); Calc: CL
Thanks for reporting the issue.
> Crash Report: The crash report was successfully uploaded. You can soon find
> the report at:
This is weird,on the one hand, you're saying you're using LibreOffice 18.104.22.168, On the other one, the crash reports says Version: 22.214.171.124.
Are you sure you tested with a clear profile as explained here -> https://wiki.documentfoundation.org/UserProfile ?
Yes it is a weird one as it keeps occuring. I updated to 6.1.03 and its still occuring. I hoped it was fixed by updating libreoffice.
I think it might have something to do with the videocard combination of "Intel HD Graphics 630" and also a "NVIDIA Geforce GTX 1050" in this laptop.
Yes I am postively sure, I opened a file explorer went to: "%APPDATA%\libreoffice\4\user"deleted the content and opened the application again.
Thank you for reporting.
You marked component: Base but you didn't mention in bug report, please confirm.
http://crashreport.libreoffice.org/stats/signature/ig9icd64.dll shows 12484 crashes for Windows 64-bit starting from 5.2. Please confirm you had this bug before.
You are best asked to also test with master (now 6.2+) from https://dev-builds.libreoffice.org/daily/master/. Or you may use http://tdf.io/siguiexe.
I meant to report it as ALL, every products related to Libreoffice suite, not only the Base.(I thought this was the core of the application suite, it happens on all related products). It seems to be like a shutdown/startup bug, I have not debugged it in code, so I can not say.
It happens when I shutdown and open it. Everytime when I open it,
after this I can use the programs normally.
>Please confirm you had this bug before.
I had this bug before, since the former version,mentioned and only on this laptop. Not on my home pc. (hardware issue related?)maybe?
>Or you may use http://tdf.io/siguiexe.
Trying this out with Libreoffice 126.96.36.199 , love the installer by the way, easy to use.)
Issue still happens in 188.8.131.52
Try #1: Even after deleting the user profile again,
Try #2 Disabling OpenGL,
Try #3, Keep opengl disabled, and disabling hardware acceleration.
The 5.4.4 crash log suggest issue is with OpenGL calls to your Intel HD Graphics 630 (ig9icd64.dll). Your Windows 10 Intel driver is 184.108.40.20636.
You need to update the graphics driver! Current from Intel is 220.127.116.1186
Otherwise, if you uncheck Tools -> Options -> View: "Use OpenGL for all rendering", and from Tools -> Options -> General uncheck the "Load LibreOffice during system start-up" to kill the QuickStart "anti-feature".
Then from Windows TaskManager stop all soffice.exe processes.
Then restart LibreOffice, should have better results. But *do* update the driver as not using OpenGL with GPUs that otherwise support it is silly.
Let us know.
Also, you mention this is a laptop with both Intel HD Graphics 630 GPU and nVidia GTX 1050 GPU
What brand/model of laptop is this? The vendors have different ways of controlling GPU and assigning applications to run on specific GPU.
And as it is a laptop, some of the vendors are slower than others in correcting the drivers and Bios to support the GPUs.
The laptop is a DELL Laptop XPS 15 9560
1. I downloaded the new driver as suggested from:
2. Using the link: "Download Intel Graphics Driver Version: 18.104.22.16886"
I checked in the device manager the driver version: "22.214.171.12486" after a fresh reboot of the pc.
>Otherwise, if you uncheck Tools -> Options -> View: "Use OpenGL for all >rendering", and from Tools -> Options -> General uncheck the "Load >LibreOffice during system start-up" to kill the QuickStart "anti-feature".
>Then from Windows TaskManager stop all soffice.exe processes.
3. I followed above instruction, and made sure to kill all soffice.exe processes
It made a fresh new report though:
I am updating the Geforce driver 391.25 -> 399.24 and retrying libreoffice.
I also got a feeling this is more of a driver/ double videocard issue.
Let me know what I can do to resolve the issue because none of above seemed to resolve the issue yet.
Also noteable Windows update forces the 126.96.36.19974 of the Intel HD graphic driver. So it is possible the new Intel HD graphic driver version might not work or does not work on this laptop.
(In reply to jasper.lankhorst from comment #10)
> It made a fresh new report though:
No that is wrong. As you were on 188.8.131.52 or 184.108.40.206, that crashreport is a stale breakpad minidump being returned from our Crash Report.
Do a search for *.DMP on you system, believe breakpad writes the minidumps to
but also check in
Delete (or rename) any *.DMP files you find--and retest to see if you get a minidump and crashreport correct for your LO build.
I have Intel 630+Nvidia 1050 and Windows 10 in my laptop.
I don't see crash when I try start LO 220.127.116.11
DeviceString: Intel(R) HD Graphics 630
and for Nvidia uses driver version 397.93
Jasper, I'm afraid it's up to you to find out the cause because it required specific hardware and more, even than it's not easily reproducible.
Did you try all driver versions 21, 22 and 24? Please do if you can with different LO versions. Using SI-GUI please test older and newer including master (that is 6.2+ now).
Older would be below 5.2 (because we see crashes from 5.2). Master is most important.
You should test both with and without OpenGL.
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