Bug 120215 - Loss of arabic diacritics when printing
Summary: Loss of arabic diacritics when printing
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-09-30 15:31 UTC by Bob Barker
Modified: 2019-06-08 03:03 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Example document (17.40 KB, application/vnd.oasis.opendocument.text)
2018-10-02 14:12 UTC, Buovjaga
Details
Scanned printout from LibreOffice 5 (638.43 KB, image/jpeg)
2018-10-02 14:12 UTC, Buovjaga
Details
Scanned printout from LibreOffice 6 (636.96 KB, image/jpeg)
2018-10-02 14:13 UTC, Buovjaga
Details

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Description Bob Barker 2018-09-30 15:31:56 UTC
I downloaded and printed a document containing both Arabic and Roman characters in June 2018, using Libre office 5.
Now, having downloaded Libre office 6, when I open this document I find two faults.
1.  In lines containing "mixed" alphabetic characters, the contents do not appear in their correct sequence.
2.  The Arabic diacritics are missing.
Comment 1 Buovjaga 2018-10-01 16:36:00 UTC
Please attach an example document (a minimal example would be good)

Please attach an example document.
Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the document.
Comment 2 Buovjaga 2018-10-02 14:12:07 UTC
Created attachment 145324 [details]
Example document
Comment 3 Buovjaga 2018-10-02 14:12:39 UTC
Created attachment 145325 [details]
Scanned printout from LibreOffice 5
Comment 4 Buovjaga 2018-10-02 14:13:12 UTC
Created attachment 145326 [details]
Scanned printout from LibreOffice 6
Comment 5 Buovjaga 2018-10-02 15:02:45 UTC
Bob sent me a private email with the previous attachments. He said the source of the text is https://blogs.transparent.com/arabic/the-arabic-morphological-measure/

He said: "Please note, first line ِالمِيْزَان الصَّرْكِي has lost its diacritics and penultimate two lines of first paragraph print "ع, ف and ل (فَعَلَ" are printed in the wrong sequence (as they are, also, in this email) when using v6."

Bob: I assume you are using a Windows computer like most LibreOffice users. If you have a "Microsoft Print to PDF" in your list of printers, can you see, if the diacritics are lost in the resulting PDF?

I printed a PDF in Linux and the diacritics were not lost.
On Windows, the example document had squares in place of the Arabic glyphs due to failed font substitution. I copied the text from the website, printed to PDF and it looked fine.
My printer is currently not working, so I cannot try with a physical printout.
Comment 6 QA Administrators 2019-05-08 18:23:44 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2019-06-08 03:03:28 UTC
Dear Bob Barker,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp