Bug 120222 - LibreOffice crashes when deleting all comments by an author
Summary: LibreOffice crashes when deleting all comments by an author
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.1.2.1 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-09-30 20:30 UTC by mikek
Modified: 2019-06-08 03:03 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
The file the causes the crash (45.57 KB, application/vnd.oasis.opendocument.text)
2018-09-30 20:31 UTC, mikek
Details

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Description mikek 2018-09-30 20:30:57 UTC
Description:
When control clicking on comments in the comments pane and clicking on "Delete all comments by [author name]" LibreOffice crashes.

Steps to Reproduce:
1.Load attached document
2.Control click on a comment in the right comment pane
3.Click on "Delete all comments by [author name]"

Actual Results:
Crash

Expected Results:
No crash


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 1 mikek 2018-09-30 20:31:51 UTC
Created attachment 145282 [details]
The file the causes the crash
Comment 2 Xisco Faulí 2018-09-30 21:27:43 UTC
I can't reproduce it in

Version: 6.2.0.0.alpha0+
Build ID: 2f9c6940a702da50cf19bc22c3bc85066a27fc3a
CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: x11; 
Locale: ca-ES (ca_ES.UTF-8); Calc: threaded

nor in

Versión: 6.1.2.1
Id. de compilación: 65905a128db06ba48db947242809d14d3f9a93fe
Subprocs. CPU: 1; SO: Windows 6.1; Repres. IU: predet.; 
Configuración regional: es-ES (es_ES); Calc: group threaded
Comment 3 Xisco Faulí 2018-09-30 21:30:23 UTC
Nor in

Version: 6.1.0.2
Build ID: b3972dcf1284967612d5ee04fea9d15bcf0cc106
CPU threads: 8; OS: Mac OS X 10.13.6; UI render: default; 
Locale: en-US (en_ES.UTF-8); Calc: group threaded

To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present
Comment 4 mikek 2018-09-30 23:13:19 UTC
(In reply to Xisco Faulí from comment #3)
> Nor in
> 
> Version: 6.1.0.2
> Build ID: b3972dcf1284967612d5ee04fea9d15bcf0cc106
> CPU threads: 8; OS: Mac OS X 10.13.6; UI render: default; 
> Locale: en-US (en_ES.UTF-8); Calc: group threaded
> 
> To be certain the reported issue is not
> related to corruption in the user profile, could you please reset your
> Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
> re-test?
> 
> I have set the bug's status to 'NEEDINFO'. Please change it back to
> 'UNCONFIRMED' if the issue is still present

Following the instructions I restarted in SAFE MODE, loaded the file, control clicked on the comments to delete them and it crashed again. Should I completely delete my profile or is that sufficient to verify that the behavior is unrelated to my profile?
Comment 5 Alex Thurgood 2018-10-01 07:05:56 UTC
No repro with:

Version: 6.1.2.1
Build ID: 65905a128db06ba48db947242809d14d3f9a93fe
Threads CPU : 4; OS : Mac OS X 10.13.6; UI Render : par défaut; 
Locale : fr-FR (fr_FR.UTF-8); Calc: group threaded
Comment 6 Alex Thurgood 2018-10-01 07:07:48 UTC
@mikek : can you post a screenshot of the LibreOffice "About" dialog or else copy/paste the text of that dialog here ?
Comment 7 Xisco Faulí 2018-10-01 14:40:50 UTC
> 
> Following the instructions I restarted in SAFE MODE, loaded the file,
> control clicked on the comments to delete them and it crashed again. Should
> I completely delete my profile or is that sufficient to verify that the
> behavior is unrelated to my profile?

it should be fine the way you did it. Thanks for that!!
Could you please paste the info from Help - about LibreOffice ?
OTOH, is OpenGL enalbled? Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL
Comment 8 QA Administrators 2019-05-08 18:23:49 UTC Comment hidden (obsolete)
Comment 9 QA Administrators 2019-06-08 03:03:51 UTC
Dear mikek,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp