Bug 120236 - LibreOffice was unable to find a working e-mail configuration
Summary: LibreOffice was unable to find a working e-mail configuration
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.0.6.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: File-Send
  Show dependency treegraph
 
Reported: 2018-10-01 10:59 UTC by richard@darton-moore.co.uk
Modified: 2023-04-14 18:35 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
error-screen (59.97 KB, image/png)
2018-10-24 07:52 UTC, Vera Blagoveschenskaya
Details
Calc file with macro to sent email + Readme + Screenshots (311.05 KB, application/octet-stream)
2019-06-01 15:06 UTC, pharmankur
Details
Calc file with macro to sent email + Readme + Screenshots (311.05 KB, application/zip)
2019-06-01 17:53 UTC, pharmankur
Details

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Description richard@darton-moore.co.uk 2018-10-01 10:59:41 UTC
Description:
I've just received this dialogue box when trying to send a PDF from Writer.
I use claws-mail and have set my email program in Tools to /usr/bin/claws-mail.  I am using Linux Mint 6.0.6.2
This has never happened before

Steps to Reproduce:
1. Save document in ODT
2. Try to send as PDF
3.

Actual Results:
Dialogue box as above "LibreOffice was unable to find a working e-mail configuration."

I followed the steps below and it appeared that the link to the email client was working but pointed to the default client (Thunderbird) I changed this to claws-mail and then when clicking 'send as pdf' LO opened claws-mail but did not open a compose window nor (therefore) create a temporary pdf to send.

Expected Results:
Document should have been sent to email client as PDF


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
[Information automatically included from LibreOffice]
Locale: en-GB
Module: TextDocument
[Information guessed from browser]
OS: Linux (All)
OS is 64bit: yes

Version: 6.0.6.2
Build ID: 1:6.0.6-0ubuntu0.18.04.1
CPU threads: 2; OS: Linux 4.15; UI render: default; VCL: gtk3; 
Locale: en-GB (en_GB.UTF-8); Calc: group
Comment 1 Vera Blagoveschenskaya 2018-10-24 07:51:40 UTC
I use KMail as email client.

This error appeares if KMail client is not running. 
If I start KMail client -> document is attached to new letter successfully.

Version: 6.2.0.0.alpha1
Build ID: ff46ad24d1d3cbcea45895520483ed1fd4ff488b
CPU threads: 1; OS: Linux 4.14; UI render: default; VCL: kde5; 
Locale: ru-RU (ru_RU.UTF-8); Calc: threaded
Comment 2 Vera Blagoveschenskaya 2018-10-24 07:52:59 UTC
Created attachment 145957 [details]
error-screen

Bug is also acctual for gtk3

Version: 6.2.0.0.alpha1
Build ID: ff46ad24d1d3cbcea45895520483ed1fd4ff488b
CPU threads: 1; OS: Linux 4.14; UI render: default; VCL: gtk3; 
Locale: ru-RU (ru_RU.UTF-8); Calc: threaded
Comment 3 pharmankur 2019-05-29 18:59:37 UTC
Immediate solution to this bug is to use geary as your email client.
The reason is also funny ... (scroll down to know this)

But that is not solving the actual problem ... which is WHY THUNDERBIRD STOPPED working with Libreoffice since 6.1 ?

Why on earth try to update something with is already working and instead of making it better end up in breaking everything. 

I have confirmed this bug with every release of LO since 6.1.0 and there seems no improvement since then.


 
----------------------------------

See the post in 
https://forum.openoffice.org/en/forum/viewtopic.php?f=20&t=89073&p=457389#p457389

-----------------------------------

After upgrading to Linux Mint 19 + Thunderbird 60 + Libreoffice 6.1 ; Emailing through the macro suddenly started behaving strangely. The email body text generated through macro started appearing in Recipient email boxes in thunderbird and is not usable.
Setting up Thunderbird as email client [ Libreoffice --> TOOLS --> OPTIONS --> INTERNET --> E-MAIL --> EMAIL PROGRAM --> browse & set to --> /usr/bin/thunderbird ] in libreoffice is also not working; as it is no more firing up thunderbird.

I do not know what is going wrong , Also I dont know whether bug is in Libreoffice Or Thunderbird Or somewhere else.

But here is the finely working workaround ---
Solution is to use geary email client, Set GEARY as default email client in linux mint. Also set geary in libreoffice [ Libreoffice --> TOOLS --> OPTIONS --> INTERNET --> E-MAIL --> EMAIL PROGRAM --> browse & set to --> /usr/bin/geary ]


------------------------------

Tried with Libreoffice 6.0.7.3 in Linux Mint 19 & with Thunderbird 60.2.1 (64-bit) --- And it worked charmingly as before !!!
So definitely Libreoffice 6.1 has the bug, strangely specific to THUNDERBIRD only ... as GEARY works in both version of libreoffice.
Thank you !!!


-----------------------------


I have received following reply in some other forum
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1748895/comments/36

------->
GEARY works simply because it is not named in program senddoc, which then uses xdg-email as a default, to call the system email client, whatever it is. But hey, as an entry in Tools/.../Internet, it works!

So, possibly, would "/usr/bin/wxyz" ...


------------------------------

-- Ankur
Comment 4 pharmankur 2019-06-01 15:06:02 UTC
Created attachment 151831 [details]
Calc file with macro to sent email + Readme + Screenshots

Unzip Monthly_Invoice.zip

Go through readme & accordingly use dummyinvoiceformat.ods file

Problem with Libreoffice (Linux mint) -

1) When Tools--> Options--> Internet--> E-mail--> is set as /usr/bin/thunderbird 
Now try to send email through libreoffice ---> NOTHING happens

2) When Tools--> Options--> Internet--> E-mail--> is set as [BLANK]
AND Thunderbird is set as Preferred Application in LINUX MINT
Now try to send email through libreoffice ---> Some weird thing will happen , Email Body will go inside email address boxes ( ZIP has screenshot - SHOULD NOT HAPPEN.png )

3) When Tools--> Options--> Internet--> E-mail--> is set as [BLANK]
AND Geary is set as Preferred Application in LINUX MINT
Now try to send email through libreoffice ---> Works PERFECTLY ( ZIP has screenshot - SHOULD HAPPEN.png )

---- I can bet Thunderbird was also working Perfect untill 6.0 under the same setting.
I tried the same with same version of Thunderbird but old version of Libreoffice (6.0.5) then it worked perfectly , but with all LO 6.1 + versions it is not working anymore (but geary is working somehow)

And Windows+Thunderbird do not work even in 6.0.5 , there we have to use windows Live mail as client.

There is something terribly wrong in email functionality since LO 6.1. I have tested till LO 6.2.4.2 ... and all have same problem.
Comment 5 pharmankur 2019-06-01 17:53:24 UTC
Created attachment 151836 [details]
Calc file with macro to sent email + Readme + Screenshots
Comment 6 Vera Blagoveschenskaya 2021-04-05 07:41:20 UTC
Hello 2all

Checking version 7.2

--- This issue still reproduced for

Version: 7.2.0.0.alpha0+ / LibreOffice Community
Build ID: 18cc01b63996f81b284e3bc827d1be7f3da8983a
CPU threads: 4; OS: Linux 5.10; UI render: default; VCL: kf5
Locale: ru-RU (ru_RU.UTF-8); UI: en-US
TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time: 2021-04-04_01:22:54
Calc: threaded

-- Issue is not reproduced for
Version: 7.2.0.0.alpha0+ / LibreOffice Community
Build ID: 18cc01b63996f81b284e3bc827d1be7f3da8983a
CPU threads: 4; OS: Linux 5.4; UI render: default; VCL: gtk3
Locale: ru-RU (ru_RU.UTF-8); UI: en-US
TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time: 2021-04-04_01:22:54
Calc: threaded
Comment 7 Vera Blagoveschenskaya 2021-04-05 08:39:00 UTC
(In reply to Vera Blagoveschenskaya from comment #6)
> --- This issue still reproduced for
> 
> Version: 7.2.0.0.alpha0+ / LibreOffice Community
> Build ID: 18cc01b63996f81b284e3bc827d1be7f3da8983a
> CPU threads: 4; OS: Linux 5.10; UI render: default; VCL: kf5
> Locale: ru-RU (ru_RU.UTF-8); UI: en-US
> TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time:
> 2021-04-04_01:22:54
> Calc: threaded
> 

Note: 
clicking to address vercha@<name>.ru with Ctrl = email client opens successfully at the same test stand.

I use Thuderbird email client.
Comment 8 QA Administrators 2023-04-06 03:24:10 UTC Comment hidden (obsolete)
Comment 9 BogdanB 2023-04-14 18:35:29 UTC
I use Thunderbird, and it is configured and everything is working fine.

Version: 7.5.2.1 (X86_64) / LibreOffice Community
Build ID: e8bf3b441b8370f8440b0339fd9490765a8d57ca
CPU threads: 16; OS: Linux 5.19; UI render: default; VCL: gtk3
Locale: ro-RO (ro_RO.UTF-8); UI: en-US
Calc: threaded