Bug 120433 - Suddenly received a notice of corrupted or infected files, after that app won't open
Summary: Suddenly received a notice of corrupted or infected files, after that app won...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.1.2.1 release
Hardware: All macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-10-08 20:33 UTC by hfogel
Modified: 2019-06-08 03:00 UTC (History)
0 users

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Description hfogel 2018-10-08 20:33:25 UTC
Description:
I suddenly received a notice of corrupted or infected files, after that app won't open. I uninstalled app, downloaded a fresh copy, restarted computer, then attempted to launch OL, but no go. App refused to run.

Steps to Reproduce:
1. Deleted app
2. Reinstalled
3. Restarted
4. RelaunchedS

Actual Results:
Refused to launch

Expected Results:
App would launch


Reproducible: Always


User Profile Reset: Yes



Additional Info:
Strange, first time ever. It happened very quickly, but it seemed like I received a virus alert, and after that nothing would save or open. I was able to open using safe mode, but will see if it runs in normal mode. Safe Mode for the Computer, not OL, since I couldn't get into OL to start the app in Safe Mode.
Comment 1 Alex Thurgood 2018-10-10 08:09:57 UTC
@hfogel : 

1) which version of MacOS ?
2) which Gatekeeper settings ?
3) which LO langpacks ?

4) In a terminal, try running :

xattr -d com.apple.quarantine /Applications/LibreOffice.app

asuming that LibreOffice is installed under that name in the Applications folder.

Setting NEEDINFO pending required information.
Comment 2 QA Administrators 2019-05-08 18:24:56 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2019-06-08 03:00:45 UTC
Dear hfogel,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp