Bug 120489 - LibreOffice on new laptop freezes with document
Summary: LibreOffice on new laptop freezes with document
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.0.6.2 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-10-10 15:55 UTC by bugslibreoffice
Modified: 2019-06-08 03:04 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
odt file for future book (304.25 KB, application/vnd.oasis.opendocument.text)
2018-10-10 15:58 UTC, bugslibreoffice
Details

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Description bugslibreoffice 2018-10-10 15:55:41 UTC
Description:
I bought a new MacBook Air (2017), OSX v. 10.13.3, installed LibreOffice from the pt-br site, v. 6.0.6. A large .odt file (created in my old MacBook using LibreOffice) of over 300 pages (312 kb) freezes the software, so that I have to force it to close. I can open and manipulate it in OpenOffice, however. Other files opened so far in LO seem to be fine.

Steps to Reproduce:
1.Load estudos-evangelho.odt
2.File freezes program.
3.

Actual Results:
Program freezes, not able to work in file or program.

Expected Results:
Normal operation.


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 1 bugslibreoffice 2018-10-10 15:58:58 UTC
Created attachment 145575 [details]
odt file for future book
Comment 2 Xisco Faulí 2018-10-10 16:01:03 UTC
Thanks for reporting the issue.
I can't reproduce it in

Version: 6.2.0.0.alpha0+
Build ID: 87e3539d69626780c6d7531b725dd0d64c69e6d8
CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3; 
Locale: ca-ES (ca_ES.UTF-8); Calc: threaded
Comment 3 bugslibreoffice 2018-10-10 16:02:25 UTC
I downloaded v 6.0.6 from the pt-br site. I hope my description was clear.
Comment 4 Alex Thurgood 2018-10-11 07:07:18 UTC
No repro for me with

Version: 6.1.2.1
Build ID: 65905a128db06ba48db947242809d14d3f9a93fe
Threads CPU : 4; OS : Mac OS X 10.13.6; UI Render : par défaut; 
Locale : fr-FR (fr_FR.UTF-8); Calc: group threaded

Test document provided by initial reporter loads just fine.
Comment 5 Roman Kuznetsov 2018-10-11 07:14:45 UTC
Tor, may be you are interesting for this?
Comment 6 Alex Thurgood 2018-10-12 07:11:45 UTC
(In reply to bugslibreoffice from comment #0)

Do you have OpenGL activated in the LibreOffice preferences ?
Comment 7 Buovjaga 2018-10-31 20:17:43 UTC
(In reply to Alex Thurgood from comment #6)
> (In reply to bugslibreoffice from comment #0)
> 
> Do you have OpenGL activated in the LibreOffice preferences ?

Please copy and paste here the contents of your Help - About. This allows us to know more about your system.

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.

You could also try launching LibreOffice in Safe mode. https://wiki.documentfoundation.org/UserProfile
Comment 8 QA Administrators 2019-05-08 18:25:15 UTC Comment hidden (obsolete)
Comment 9 QA Administrators 2019-06-08 03:04:34 UTC
Dear bugslibreoffice,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp