Bug 120682 - Libre office writer stop working upon opening document. Will not respond after man attempts. Difficulty closing infected document.
Summary: Libre office writer stop working upon opening document. Will not respond afte...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.1.2.1 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-10-18 19:35 UTC by Alexis
Modified: 2019-06-25 02:43 UTC (History)
1 user (show)

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Description Alexis 2018-10-18 19:35:48 UTC
Description:
Document was saved in zip drive as .wpd and docx. Document contains written material as well as images. Upon opening doc images places were changed. Could not fix it. doc appear frozen. Tried to open it for editing with Libreoffice Draw. Was able to edit writings but encountered difficulties with images. Tried with docx (since original doc was also saved in docx). Encountered similar difficulties as in .wpd. Changed computers and used Tails this time around. Encountered the same problem. To conclude doc. cannot be edited. and Libreoffice remains unresponsive. Could not close it either. Had to turn off the computer each time.  While investigating properties permissions everything seemed normal. Will send you the document if needed for further investigation. Just drop me an email.


Steps to Reproduce:
1.open doc with libre office
2.try to edit it
3.or to close it

Actual Results:
document is frozen

Expected Results:
document shoudl open properly


Reproducible: Always


User Profile Reset: No



Additional Info:
The bug appear to be associated with specific document. other files open properly.
Comment 1 Xavier Van Wijmeersch 2018-10-19 10:24:35 UTC
Did you use some styles for your document, i have seen this with another document to.
Working in LO there is no problem when saving to odt format, but saving in exp docx format even using frame style images are moved.
So the document can become corrupt(??)
Try to save the original file into a odt format, and see what happens

Best regards
Comment 2 Buovjaga 2018-11-25 18:28:56 UTC
Are you able to create a minimal test case that shows the problem? The format should be ODT, so everyone can test saving to DOCX.

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the document.
Comment 3 QA Administrators 2019-05-25 02:57:33 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2019-06-25 02:43:10 UTC
Dear Alexis,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp