Bug 120819 - LO Writer: General input/output error while opening .uot
Summary: LO Writer: General input/output error while opening .uot
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected)
4.4 all versions
Hardware: All Linux (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: UOF
  Show dependency treegraph
Reported: 2018-10-23 06:58 UTC by Vera Blagoveschenskaya
Modified: 2023-11-05 03:13 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

original .doc file (3.16 MB, application/msword)
2018-10-23 07:00 UTC, Vera Blagoveschenskaya
error screen (19.08 KB, image/png)
2018-10-23 07:01 UTC, Vera Blagoveschenskaya

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Description Vera Blagoveschenskaya 2018-10-23 06:58:53 UTC
General input/output error while opening .uot 

Steps to Reproduce:
I'm trying to convert 3.2 Mb document .doc with pictures

1. Open .doc via LO writer
2. Save as .uot, close LO
3. Try to open .uot via LO

Actual Results:
General input/output error

Expected Results:
.uot opens successfully

Reproducible: Always

User Profile Reset: No

Additional Info:
Reproduced for:

Build ID: ff46ad24d1d3cbcea45895520483ed1fd4ff488b
CPU threads: 1; OS: Linux 4.14; UI render: default; VCL: kde5; 
Locale: ru-RU (ru_RU.UTF-8); Calc: threaded

Build ID: 65905a128db06ba48db947242809d14d3f9a93fe
CPU threads: 4; OS: Linux 4.14; UI render: default; VCL: kde4; 
Locale: ru-RU (ru_RU.UTF-8); Calc: group threaded

Build ID: c838ef25c16710f8838b1faec480ebba495259d0
CPU threads: 1; OS: Linux 4.14; UI render: default; VCL: kde4; 
Locale: ru-RU (ru_RU.UTF-8); Calc: group

and with calling libreoffice with SAL_USE_VCLPLUGIN=gtk3


NOT reproduced for small .doc (I tried to reduce original .doc to 23Kb)

NOT reproduced if to open .uot via browser (I tried Mozilla Firefox)
Comment 1 Vera Blagoveschenskaya 2018-10-23 07:00:15 UTC
Created attachment 145917 [details]
original .doc file
Comment 2 Vera Blagoveschenskaya 2018-10-23 07:01:00 UTC
Created attachment 145918 [details]
error screen
Comment 3 Xisco Faulí 2018-10-23 08:29:43 UTC
Reproduced in

Build ID: 7da3947535d1b3aac23b3d0a72e94396960ee751
CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3; 
Locale: ca-ES (ca_ES.UTF-8); Calc: threaded


Build ID: c15927f20d4727c3b8de68497b6949e72f9e6e9e
Comment 4 Xisco Faulí 2018-10-23 08:30:38 UTC
@Mike Kaganski, I thought you could be interested in this issue...
Comment 5 QA Administrators 2019-10-24 02:41:22 UTC Comment hidden (obsolete)
Comment 6 Vera Blagoveschenskaya 2019-12-17 09:22:30 UTC
Hello, I've rechecked this bug for 

Build ID: 3e33a11d8a553a99bd5f23940a65c301924198fb
CPU threads: 4; OS: Linux 4.19; UI render: default; VCL: kf5; 
TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time: 2019-12-16_11:03:40
Locale: ru-RU (ru_RU.UTF-8); UI-Language: en-US
Calc: threaded

Issue is still reproducible.
Comment 7 Vera Blagoveschenskaya 2021-04-06 07:13:30 UTC
FYI: issue is still there

Version: / LibreOffice Community
Build ID: 18cc01b63996f81b284e3bc827d1be7f3da8983a
CPU threads: 4; OS: Linux 5.4; UI render: default; VCL: gtk3
Locale: ru-RU (ru_RU.UTF-8); UI: en-US
TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time: 2021-04-04_01:22:54
Calc: threaded
Comment 8 Kevin Suo 2021-11-04 08:13:17 UTC
On with 7.2 and master version LO hangs when open the uot file resaved from the DOC.
Comment 9 QA Administrators 2023-11-05 03:13:20 UTC
Dear Vera Blagoveschenskaya,

To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.
If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not 
appropriate in this case)

If you want to do more to help you can test to see if your issue is a REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword

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Warm Regards,
QA Team