Hello. I install Nextcloud 14.0.3 on Ubuntu 18.04 server. Then i install CODE from Ubuntu 18.04 repo. Package: loolwsd Version: 3.4.0-8 Office files with english names open fine, but with Cyrillic (Russian) file names do not open at all. I try open file with name "Тест.odt" Log follow: Nov 2 17:07:22 ubuntu-server loolwsd[1054]: wsd-01054-01943 2018-11-02 12:07:22.521210 [ websrv_poll ] WRN WOPI host did not pass optional access_token_ttl| wsd/FileServer.cpp:611 Nov 2 17:07:22 ubuntu-server loolwsd[1054]: kit-02716-06567 2018-11-02 12:07:22.764619 [ lokit_007 ] ERR Failed to load: file:///user/docs/v9TM9WKr9B9QXHNy/%D0%A2%D0%B5%D1%81%D1%82.odt, error: Unsupported URL <file:///user/docs/v9TM9WKr9B9QXHNy/%D0%A2%D0%B5%D1%81%D1%82.odt>: "type detection failed"| kit/Kit.cpp:1554 Nov 2 17:07:22 ubuntu-server loolwsd[1054]: kit-02716-06567 2018-11-02 12:07:22.764961 [ lokit_007 ] ERR Failed to get LoKitDocument instance for [file:///user/docs/v9TM9WKr9B9QXHNy/%D0%A2%D0%B5%D1%81%D1%82.odt].| kit/ChildSession.cpp:370 Nov 2 17:07:22 ubuntu-server loolwsd[1054]: kit-02716-06567 2018-11-02 12:07:22.765235 [ lokit_007 ] WRN Document::ViewCallback. Session [-1] is no longer active to process [ERROR] [{ Nov 2 17:07:22 ubuntu-server loolwsd[1054]: "classification": "error", Nov 2 17:07:22 ubuntu-server loolwsd[1054]: "cmd": "load", Nov 2 17:07:22 ubuntu-server loolwsd[1054]: "kind": "io", Nov 2 17:07:22 ubuntu-server loolwsd[1054]: "code": "770", Nov 2 17:07:22 ubuntu-server loolwsd[1054]: "message": "" Nov 2 17:07:22 ubuntu-server loolwsd[1054]: } Nov 2 17:07:22 ubuntu-server loolwsd[1054]: ] message to Master Session.| kit/Kit.cpp:1868 Nov 2 17:07:22 ubuntu-server loolwsd[1054]: kit-02716-06567 2018-11-02 12:07:22.792978 [ lokit_007 ] WRN Skipping unload on incomplete view.| kit/ChildSession.cpp:72 Nov 2 17:07:22 ubuntu-server loolwsd[1054]: kit-02716-06567 2018-11-02 12:07:22.793049 [ lokit_007 ] ERR No socket associated with WebSocketHandler 0x0x560614caba30| ./net/WebSocketHandler.hpp:107 Nov 2 17:07:23 ubuntu-server loolwsd[1054]: kit-02716-01710 2018-11-02 12:07:23.794866 [ loolkit ] FTL Document [/nextcloud/index.php/apps/richdocuments/wopi/files/215_ocp5v523u18v] has no more views, exiting bluntly.| kit/Kit.cpp:834 Nov 2 17:07:30 ubuntu-server loolwsd[1054]: wsd-01054-01705 2018-11-02 12:07:30.525068 [ prisoner_poll ] WRN Waking up dead poll thread [docbroker_007], started: true, finished: true| ./net/Socket.hpp:551 Nov 2 17:07:30 ubuntu-server loolwsd[1054]: wsd-01054-01705 2018-11-02 12:07:30.525121 [ prisoner_poll ] WRN Waking up dead poll thread [docbroker_007], started: true, finished: true| ./net/Socket.hpp:551 Nov 2 17:07:30 ubuntu-server loolwsd[1054]: wsd-01054-01705 2018-11-02 12:07:30.525138 [ prisoner_poll ] WRN Prisoner connection disconnected but without valid socket.| wsd/LOOLWSD.cpp:1654 Nov 2 17:07:30 ubuntu-server loolwsd[1054]: wsd-01054-01705 2018-11-02 12:07:30.525170 [ prisoner_poll ] WRN Waking up dead poll thread [docbroker_007], started: false, finished: true| ./net/Socket.hpp:551 Nov 2 17:07:30 ubuntu-server loolwsd[1054]: wsd-01054-01705 2018-11-02 12:07:30.525187 [ prisoner_poll ] WRN Waking up dead poll thread [docbroker_007], started: false, finished: true| ./net/Socket.hpp:551 ^C
Your issue seems similar to this, please check if the same solution works for you: https://github.com/nextcloud/richdocuments/issues/91
Hello. I did root@ubuntu-server:~# update-locale LANG=C.UTF-8 then reboot. root@ubuntu-server:~# locale LANG=C.UTF-8 The problem stays: Dec 3 10:04:06 ubuntu-server loolwsd[1090]: kit-02223-02231 2018-12-03 05:04:06.101669 [ lokit_006 ] ERR Failed to load: file:///user/docs/YiZb8BVbc85mdLbt/%D0%A2%D0%B5%D1%81%D1%82.odt, error: Unsupported URL <file:///user/docs/YiZb8BVbc85mdLbt/%D0%A2%D0%B5%D1%81%D1%82.odt>: "type detection failed"| kit/Kit.cpp:1554 Dec 3 10:04:06 ubuntu-server loolwsd[1090]: kit-02223-02231 2018-12-03 05:04:06.102098 [ lokit_006 ] ERR Failed to get LoKitDocument instance for [file:///user/docs/YiZb8BVbc85mdLbt/%D0%A2%D0%B5%D1%81%D1%82.odt].| kit/ChildSession.cpp:370
putting back to UNCONFIRMED
Hello. I upgraded today with apt-get update to latest versions collaboraoffice6.0/unknown,now 6.0.10.18-18 amd64 [installed,automatic] loolwsd/unknown,now 4.0.0-4 amd64 [installed] This not helped. After searching i try this root@ubuntu-server:~# apt install locales-all and it helps me! I think this need to be mentioned at https://www.collaboraoffice.com/code/linux-packages/
Thanks for the hint about adding mention of installing the locales-all package, it will be considered. In the meantime, let's close this as dupe of bug 122327. *** This bug has been marked as a duplicate of bug 122327 ***