Created attachment 147243 [details] Qualitative point at which the install appears to repeatedly lock. The LibreOffice 6.1.3.2 install (as an update) appeared to lock at ~15% (see attached image) for 9 hours. Cancel at that point failed to close the install dialog. After a cold re-start of the system, a fresh initiation of the install appears to lock at the same point. My previous LibreOffice (6.1.2.1) is now toast. I guess you burn the bridges before building the new ones. How can I once again have a functional Office suite? Bob
Have you tried to uninstall LO 6.1.2.1 or delete the LibreOffice folder manually before installing LO 6.1.3.2? you could try to install from a command line with *administrative* privileges, for example: msiexec /i LibreOffice_6.1.4.1_Win_x64.msi /L*V logfile.log if it fails, please add the logfile.log. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
NEEDINFO is a misnomer. Sorry. I use this application daily. Fussing with the latest version "update" consumed over 15 hours. So I downloaded the "stable" version 6.0.7.3, and installed it without difficulty, and without deleting stuff. (And unlike the last several of the latest versions' installers, the "stable" version's installer doesn't complain about an open "Windows Explorer" that must be closed--i.e. my Desktop!--and installs quickly and painlessly. I plan to be more "conservative" in my updates. I lost too much blood on the cutting edge. There is unquestionably an issue with the installers for the very latest versions, but I will not be able to do further testing of the problem on my system. Thanks, Bob
The SUBMIT button on the comment submission needs to disable itself immediately after it is clicked. Bob
Hi Robert Goff, What the size of the installer? just to be sure, could you please re-download it from https://www.libreoffice.org/download/download/ ?
maybe this is the root cause, why lo refuses to install: Windows: MSI installation fails if WU service is disabled hard way https://bugs.documentfoundation.org/show_bug.cgi?id=121987 https://ask.libreoffice.org/en/question/175571/installation-failed-unknown-error-win10x64/
Comment on attachment 147243 [details] Qualitative point at which the install appears to repeatedly lock. Good evening "Bugzilla" sorry for the trouble but I would like to ask you for information in reference to the last update (nr 6.1.3.2) of the LibreOffice program. As usual, after checking the update, I went to the program home page to download the updated version, but for the first time I could not complete the installation wizard. I made screenshots to show you what it looks like: The first capture refers to the screen that appears before the installation wizard fails. The green line suddenly comes back and then gives me the second image. I also made a screenshot of the update request a bit 'anomalous'. The last capture, as you can see, refers to a compatibility problem: in fact, failing to update, I checked if there were any problems and this appeared to me. My PC is a laptop with Operating System W 8.1. I've already tried to reboot, clean, uninstall, reinstall but nothing to do. Sorry if I went on a little and even for my written English. Thanking you in advance for your attention, I'm waiting.
Dear Robert Goff, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Robert: you did not respond to the question in comment 6, if you have disabled Windows Update service
No response and this is old now, so only can be closed.
Please close this thing.