Bug 121992 - The latest download of LibreOffice_6.1.3_Win_x64.msi refuses to finish the installl
Summary: The latest download of LibreOffice_6.1.3_Win_x64.msi refuses to finish the in...
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
6.1.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2018-12-09 02:46 UTC by yrreti
Modified: 2019-06-08 20:52 UTC (History)
2 users (show)

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Description yrreti 2018-12-09 02:46:45 UTC
Description:
Using Windows 10 verion 1709
The latest download of LibreOffice_6.1.3_Win_x64.msi refuses to finish the install
Needed to report this issue if anyone else is experiencing this.

Steps to Reproduce:
1.Tried installing.  But won't finish installing.
2.
3.

Actual Results:
I tried installing LibreOffice_6.1.3_Win_x64.msi several times. 
I even tried it from a CMD box Run as Administrator. 
I also tried re-downloading in case the download was corrupt. 
I also tried it with my antivirus programs disabled.  
It always gets to the point where it's suppose to install the files in the directory, and then freezes and times out. 
I reinstalled LibreOffice_6.1.2.1_Win_x64.msi and it installs fine and runs fine.  
Only other point to mention is I installed it on my H: drive because of windows 10 unsatisfying thirst for space on my C: drive.
But that really shouldn't be a problem, unless the install code was changed. As the previous version always installs fine.

Expected Results:
Install


Reproducible: Always


User Profile Reset: No



Additional Info:
My UserProfile should be just fine. As reinstalling the earlier version, installs fine without any issue, and works fine.


Also, thanks for your excellent program, and hope you can fine out what is, or what might be causing the issue on my system with the latest version?
Thanks for looking into to this.
Comment 1 Oliver Brinzing 2018-12-09 12:21:47 UTC
could you please check:

Windows: MSI installation fails if WU service is disabled hard way
https://bugs.documentfoundation.org/show_bug.cgi?id=121987
Comment 2 V Stuart Foote 2018-12-09 14:51:20 UTC
We would need to see a verbose log of the installation attempt, launch from a command window "Run as Administrator" and using msiexec.exe /i CLI with a /L*v installLog.txt flag. But you will need to force location with TARGETDIR="H:\Program Files\LibreOffice" to install to your H: drive.

As to Windows space consumption, a sequence of SFC, and a DISM online cleanup resetbase [1] should get you well under 40GB.

=-ref-=
[1] https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-up-the-winsxs-folder
Comment 3 QA Administrators 2019-06-08 02:53:23 UTC Comment hidden (obsolete)
Comment 4 yrreti 2019-06-08 19:55:27 UTC
Just close this bug, as it was fixed with the next version sent out.
Thanks, and sorry I didn't get back to you sooner.
Comment 5 V Stuart Foote 2019-06-08 20:52:49 UTC
per OP