Description: The printer is hooked up to the desktop and shared via Avahi with a netbook. On the desktop there are no problems with printing. On the netbook I also can print from Mousepad, Geany, Firefox, and Atril pdf viewer, probably from other programs too. But when I send a page to this printer from the LibreOffice on the netbook, a notification with this error (cups-pki-invalid) pops up and the print job is paused indefinitely. More precisely, in Writer only a notification pops up, while in Calc and Impress "Printing troubleshooter" wizard is launched. I'm pasting the information collected by this wizard in the additional info below. Steps to Reproduce: 1. Have two or more PCs in the same LAN 2. Hook up a USB-printer to PC-1 3. Have Avahi demon enabled on both PCs 4. Send a page from LibreOffice to the printer on PC-1 Actual Results: "cups-pki-invalid" error Expected Results: Page printed Reproducible: Always User Profile Reset: No Additional Info: Version: 6.0.7.3.0+ Build ID: 6.0.7-1.0 CPU threads: 2; OS: Linux 4.19; UI render: default; VCL: gtk3; Locale: en-US (en_US.utf8); Calc: group ___ Information collected by "Printing troubleshooter" wizard: Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0xaf673bac>): {'cups_connection_failure': False} Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0xaf67b9ac>): {'cups_dest': <cups.Dest Samsung_SCX_4200_Series_DenDesktop>, 'cups_instance': None, 'cups_queue': 'Samsung_SCX_4200_Series_DenDesktop', 'cups_queue_listed': True} Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0xaf67b96c>): {'cups_device_uri_scheme': 'ipps', 'cups_printer_dict': {'device-uri': 'ipps://DenDesktop.local:631/printers/Samsung-SCX-4200-Series', 'printer-info': 'Samsung SCX-4200 Series @ DenDesktop', 'printer-is-shared': False, 'printer-location': 'DenDesktop', 'printer-make-and-model': 'SCX-4200, 2.0.0', 'printer-state': 5, 'printer-state-message': '', 'printer-state-reasons': ['cups-pki-invalid', 'paused'], 'printer-type': 2109510, 'printer-uri-supported': 'ipp://localhost/printers/Samsung_SCX_4200_Series_DenDesktop'}, 'cups_printer_remote': True, 'is_cups_class': False, 'local_cups_queue_attributes': {'charset-configured': 'utf-8', 'charset-supported': ['us-ascii', 'utf-8'], 'color-supported': False, 'compression-supported': ['none', 'gzip'], 'copies-default': 1, 'copies-supported': (1, 9999), 'cups-version': '2.2.8', 'device-uri': 'ipps://DenDesktop.local:631/printers/Samsung-SCX-4200-Series', 'document-format-default': 'application/octet-stream', 'document-format-supported': ['application/octet-stream', 'application/pdf', 'application/postscript', 'application/vnd.adobe-reader-postscript', 'application/vnd.cups-pdf', 'application/vnd.cups-pdf-banner', 'application/vnd.cups-postscript', 'application/vnd.cups-raster', 'application/vnd.cups-raw', 'application/x-cshell', 'application/x-csource', 'application/x-perl', 'application/x-shell', 'image/gif', 'image/jpeg', 'image/png', 'image/pwg-raster', 'image/tiff', 'image/urf', 'image/x-bitmap', 'image/x-photocd', 'image/x-portable-anymap', 'image/x-portable-bitmap', 'image/x-portable-graymap', 'image/x-portable-pixmap', 'image/x-sgi-rgb', 'image/x-sun-raster', 'image/x-xbitmap', 'image/x-xpixmap', 'image/x-xwindowdump', 'text/css', 'text/html', 'text/plain'], 'finishings-default': 3, 'finishings-supported': [3], 'generated-natural-language-supported': ['en-us'], 'ipp-features-supported': ['subscription-object'], 'ipp-versions-supported': ['1.0', '1.1', '2.0', '2.1'], 'ippget-event-life': 15, 'job-cancel-after-default': 10800, 'job-cancel-after-supported': (0, 2147483647), 'job-creation-attributes-supported': ['copies', 'finishings', 'ipp-attribute-fidelity', 'job-hold-until', 'job-name', 'job-priority', 'job-sheets', 'media', 'media-col', 'multiple-document-handling', 'number-up', 'output-bin', 'orientation-requested', 'page-ranges', 'print-color-mode', 'print-quality', 'printer-resolution', 'sides'], 'job-hold-until-default': 'no-hold', 'job-hold-until-supported': ['no-hold', 'indefinite', 'day-time', 'evening', 'night', 'second-shift', 'third-shift', 'weekend'], 'job-ids-supported': True, 'job-k-limit': 0, 'job-k-octets-supported': (0, 475373608), 'job-page-limit': 0, 'job-priority-default': 50, 'job-priority-supported': [100], 'job-quota-period': 0, 'job-settable-attributes-supported': ['copies', 'finishings', 'job-hold-until', 'job-name', 'job-priority', 'media', 'media-col', 'multiple-document-handling', 'number-up', 'output-bin', 'orientation-requested', 'page-ranges', 'print-color-mode', 'print-quality', 'printer-resolution', 'sides'], 'job-sheets-default': ('none', 'none'), 'job-sheets-supported': ['none', 'classified', 'confidential', 'form', 'secret', 'standard', 'topsecret', 'unclassified'], 'jpeg-k-octets-supported': (0, 475373608), 'jpeg-x-dimension-supported': (0, 65535), 'jpeg-y-dimension-supported': (1, 65535), 'marker-change-time': 0, 'media-bottom-margin-supported': [529], 'media-col-default': '(unknown IPP value tag ' '0x34)', 'media-col-supported': ['media-bottom-margin', 'media-left-margin', 'media-right-margin', 'media-size', 'media-source', 'media-top-margin', 'media-type'], 'media-default': 'iso_a4_210x297mm', 'media-left-margin-supported': [379], 'media-right-margin-supported': [379], 'media-size-supported': ['(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)', '(unknown IPP value ' 'tag 0x34)'], 'media-source-supported': ['auto', 'manual'], 'media-supported': ['na_letter_8.5x11in', 'na_legal_8.5x14in', 'iso_a4_210x297mm', 'na_executive_7.25x10.5in', 'custom_17x11in_17x11in', 'iso_a3_297x420mm', 'na_number-10_4.125x9.5in', 'na_monarch_3.875x7.5in', 'iso_c5_162x229mm', 'iso_dl_110x220mm', 'jis_b4_257x364mm', 'jis_b5_182x257mm', 'iso_b5_176x250mm', 'jpn_hagaki_100x148mm', 'jpn_oufuku_148x200mm', 'iso_a5_148x210mm', 'iso_a6_105x148mm', 'jis_b6_128x182mm', 'iso_c6_114x162mm', 'om_folio_210x330mm', 'na_personal_3.625x6.5in', 'na_number-9_3.875x8.875in', 'custom_8.5x13.5in_8.5x13.5in'], 'media-top-margin-supported': [529], 'media-type-supported': ['off', 'normal', 'thick', 'thin', 'bond', 'ohp', 'cardstock', 'label', 'used', 'color', 'envelope', 'cotton', 'stationery-recycled', 'archive'], 'multiple-document-handling-supported': ['separate-documents-uncollated-copies', 'separate-documents-collated-copies'], 'multiple-document-jobs-supported': True, 'multiple-operation-time-out': 300, 'multiple-operation-time-out-action': 'process-job', 'natural-language-configured': 'en-us', 'notify-attributes-supported': ['printer-state-change-time', 'notify-lease-expiration-time', 'notify-subscriber-user-name'], 'notify-events-default': ['job-completed'], 'notify-events-supported': ['job-completed', 'job-config-changed', 'job-created', 'job-progress', 'job-state-changed', 'job-stopped', 'printer-added', 'printer-changed', 'printer-config-changed', 'printer-deleted', 'printer-finishings-changed', 'printer-media-changed', 'printer-modified', 'printer-restarted', 'printer-shutdown', 'printer-state-changed', 'printer-stopped', 'server-audit', 'server-restarted', 'server-started', 'server-stopped'], 'notify-lease-duration-default': 86400, 'notify-lease-duration-supported': (0, 2147483647), 'notify-max-events-supported': [100], 'notify-pull-method-supported': ['ippget'], 'notify-schemes-supported': ['dbus', 'mailto', 'rss'], 'number-up-default': 1, 'number-up-supported': [1, 2, 4, 6, 9, 16], 'operations-supported': [2, 4, 5, 6, 8, 9, 10, 11, 12, 13, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 34, 35, 37, 38, 56, 57, 59, 16385, 16386, 16387, 16388, 16389, 16390, 16391, 16392, 16393, 16394, 16395, 16396, 16397, 16398, 16399, 16423, 14], 'orientation-requested-default': None, 'orientation-requested-supported': [3, 4, 5, 6], 'output-bin-default': 'face-down', 'output-bin-supported': ['face-down'], 'page-ranges-supported': True, 'pages-per-minute': 1, 'pdf-k-octets-supported': (0, 475373608), 'pdf-versions-supported': ['adobe-1.2', 'adobe-1.3', 'adobe-1.4', 'adobe-1.5', 'adobe-1.6', 'adobe-1.7', 'iso-19005-1_2005', 'iso-32000-1_2008', 'pwg-5102.3'], 'pdl-override-supported': ['attempted'], 'port-monitor': 'none', 'port-monitor-supported': ['none'], 'print-color-mode-default': 'monochrome', 'print-color-mode-supported': ['monochrome'], 'print-quality-default': 4, 'print-quality-supported': [4], 'printer-commands': 'none', 'printer-config-change-date-time': '(IPP_TAG_DATE)', 'printer-config-change-time': 1544978925, 'printer-current-time': '(IPP_TAG_DATE)', 'printer-dns-sd-name': None, 'printer-error-policy': 'stop-printer', 'printer-error-policy-supported': ['abort-job', 'retry-current-job', 'retry-job', 'stop-printer'], 'printer-geo-location': '(unknown IPP value ' 'tag 0x12)', 'printer-get-attributes-supported': ['document-format'], 'printer-icons': 'http://localhost/icons/Samsung_SCX_4200_Series_DenDesktop.png', 'printer-info': 'Samsung SCX-4200 Series @ ' 'DenDesktop', 'printer-is-accepting-jobs': True, 'printer-is-shared': False, 'printer-is-temporary': True, 'printer-location': 'DenDesktop', 'printer-make-and-model': 'SCX-4200, 2.0.0', 'printer-more-info': 'http://localhost/printers/Samsung_SCX_4200_Series_DenDesktop', 'printer-name': 'Samsung_SCX_4200_Series_DenDesktop', 'printer-op-policy': 'default', 'printer-op-policy-supported': ['authenticated', 'default', 'kerberos'], 'printer-organization': '', 'printer-organizational-unit': '', 'printer-resolution-default': (600, 600, 3), 'printer-resolution-supported': [(600, 600, 3)], 'printer-settable-attributes-supported': ['printer-geo-location', 'printer-info', 'printer-location', 'printer-organization', 'printer-organizational-unit'], 'printer-state': 5, 'printer-state-change-date-time': '(IPP_TAG_DATE)', 'printer-state-change-time': 1544978926, 'printer-state-message': '', 'printer-state-reasons': ['cups-pki-invalid', 'paused'], 'printer-type': 2109510, 'printer-up-time': 1544978964, 'printer-uri-supported': ['ipp://localhost/printers/Samsung_SCX_4200_Series_DenDesktop'], 'printer-uuid': 'urn:uuid:f64fd38c-b26c-3748-7e38-ece3be07ad85', 'pwg-raster-document-resolution-supported': [(600, 600, 3)], 'pwg-raster-document-type-supported': ['black_1', 'sgray_8'], 'queued-job-count': 1, 'server-is-sharing-printers': False, 'sides-default': 'one-sided', 'sides-supported': ['one-sided'], 'uri-authentication-supported': ['requesting-user-name'], 'uri-security-supported': ['none'], 'which-jobs-supported': ['completed', 'not-completed', 'aborted', 'all', 'canceled', 'pending', 'pending-held', 'processing', 'processing-stopped']}} Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0xaf68a06c>): {'cups_printer_ppd_defaults': {'General': {'ColorModel': 'Gray', 'InputSlot': 'Auto', 'MediaType': 'Off', 'PageRegion': 'A4', 'PageSize': 'A4', 'cupsPrintQuality': 'Normal'}}, 'cups_printer_ppd_valid': True} Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0xb412af8c>): {'printer_is_remote': False} Page 6 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0xaf69f12c>): {'printer-state-message': '', 'printer-state-reasons': ['cups-pki-invalid', 'paused']} Page 7 (<troubleshoot.PrintTestPage.PrintTestPage object at 0xaf68a68c>): {'test_page_attempted': '16/Dec/2018:19:50:16 +0300', 'test_page_job_status': [], 'test_page_submit_failure': (1030, 'client-error-not-found'), 'test_page_successful': False} Page 8 (<troubleshoot.Locale.Locale object at 0xaf6a9eec>): {'printer_page_size': 'A4', 'system_locale_lang': 'en_US', 'user_locale_ctype': 'en_US', 'user_locale_messages': 'en_US'}
@Caolán, I thought you might be interested in this issue...
Hello Denis, Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear Denis, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Denis, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp