Bug 122615 - Envelope address does not go down enough
Summary: Envelope address does not go down enough
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
(earliest affected) rc
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Blocks: Print Envelope
  Show dependency treegraph
Reported: 2019-01-09 21:20 UTC by nk2u@comcast.net
Modified: 2021-02-14 04:05 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

Addressee does not go down enough on the envelope (57.58 KB, application/pdf)
2019-01-09 21:21 UTC, nk2u@comcast.net
envelope format (7.41 KB, image/png)
2019-05-16 14:51 UTC, Usama
Settings for 6 3/4" envelopes (18.23 KB, application/zip)
2019-05-16 16:30 UTC, nk2u@comcast.net
screen record of envlope creation (154.72 KB, image/gif)
2019-05-17 07:37 UTC, Usama
screenshot of the pdf export (32.36 KB, image/png)
2019-05-17 07:37 UTC, Usama

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Description nk2u@comcast.net 2019-01-09 21:20:13 UTC
I am using a HP Laserjet M227 to print small envelopes (6.25") I place the envelope in the printer facing upwards and the flap on the right.  I format the envelope's sender (me) and it is fine, but the adressee does not come down enough.  I have it set maximum at 2.30 from the left (fine) and 2.84 from the top (does not go further.)  Can you program the parameters to increase the downwards limit?

Steps to Reproduce:
1.Put in envelope
2.Format envelope
3.Print envelope

Actual Results:
I have a pdf that shows the addressee is too high on the envelope.  This is an easy fix.  If you give me an e-mail address, I can send it to you.

Expected Results:
Addressee should be lower on the envelope

Reproducible: Always

User Profile Reset: Yes

OpenGL enabled: Yes

Additional Info:
Comment 1 nk2u@comcast.net 2019-01-09 21:21:24 UTC
Created attachment 148185 [details]
Addressee does not go down enough on the envelope
Comment 2 nk2u@comcast.net 2019-02-11 20:15:40 UTC
Just downloaded the newest version 6.2.3 and the problem is still there, the addressee is till too high.  Right now, the maximum I can bring it down on a 6 3/4 envelope is 2.84.  I need it to go down another inch (4")  Can you make this happen?  I print a lot of envelopes and they look terrible!
Comment 3 Usama 2019-05-16 14:51:23 UTC
Created attachment 151460 [details]
envelope format

Thank you for reporting this. I've tried to reproduce the issue but couldn't. I've attached a screenshot of the settings I have. I was able to increase it more than 2.84 from the top. Could you please set your own parameters in that window including envelope size and share the screen with us?

I'm setting the bug status to NEEDINFO, Please set it to UNCONFIRMED again after providing the requested data.

If you have time, please check the latest version from master, you can find latest windows version from here:

If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.
If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.

You can always visit our QA channel #libreoffice-qa@freenode if you need help with bugs

Tested on version:
Build ID: 98630a0bd49bd80652145a21e4e0d0ded792b36b
CPU threads: 4; OS: Linux 4.4; UI render: default; VCL: gtk3; 
TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time: 2019-05-04_04:44:35
Locale: tr-TR (tr_TR.UTF-8); UI-Language: en-US
Calc: threaded
Comment 4 nk2u@comcast.net 2019-05-16 16:18:07 UTC
Yes, the bug is still there.  Specifically, for a personal envelope, 6 3/4", the Addressee field needs to INCREASE over 2.84" from top.  The way it is now, the addressee field does not go down enough.  This should be very easy to program.  Just increase the measurements so that you can go OVER 2.84" down from the top.
Comment 5 nk2u@comcast.net 2019-05-16 16:20:31 UTC
How do I do a screenshot of the window like you did?
Comment 6 nk2u@comcast.net 2019-05-16 16:30:17 UTC
Created attachment 151464 [details]
Settings for 6 3/4" envelopes
Comment 7 Usama 2019-05-17 07:37:08 UTC
Created attachment 151477 [details]
screen record of envlope creation

Thank you for sending the requested information. I've checked the issue and I can see address can't go beyond 2.84 from the top. The reason for this that 2.84 is the maximum limit which for that small envelope otherwise it will be out of the printing area.

I suspect your problem is related to setting the correct settings for the printer. I've attached a screen record showing the steps I took and in the preview you can see that the final preview is as intended and it's not possible for the address to go any further. 

To verify this create the envelope then export the file as PDF before printing. If it shows as intended then the issue is most probably with getting the print to print right by choosing the correct settings like (paper size etc.)

I had similar issues with different softwares where I needed to modify the page size in different places to get it accepted by the printer.
Comment 8 Usama 2019-05-17 07:37:50 UTC
Created attachment 151478 [details]
screenshot of the pdf export
Comment 9 nk2u@comcast.net 2019-05-17 13:04:43 UTC
What you say is true but this does not take into account which printer you are using.  I just bought a brand new HP Laserjet all in one.  Model number is MFP-M227-M231.  Or just M227.  The printer/printer driver has 3 positions for putting the envelope in the printer.  I tried all three.  They are center, right and left.  I use the center one since that's the one that gives me "sort of" the best results, although not satisfactory.  If I use the one on the right or the left, it's totally wrong!

Pls explain why it is not possible to increase the addressee down further?  Although the graphic will show the address is "off" the envelope, it will be perfect for me!  I can't believe this can't be done; anything can be done with programming.
Comment 10 Usama 2019-05-17 13:44:45 UTC
I wish you could solve your issue and get a happy experience using LibreOffice but bug triaging and fix release for accepted bugs may take sometime. 

I suggest you ask your question in https://ask.libreoffice.org/
There you could get a solution for your issue or a workaround. 

You may also want to check LibreOffice Telegram channel to get help from the community https://telegram.me/libreoffice

As I told you if you could export the PDF correctly then IMHO the issue could be limited to printer configuration. Hope someone could step in and investigate it further.
Comment 11 Xisco Faulí 2020-07-17 10:57:05 UTC
A new major release of LibreOffice is available since this bug was reported.
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 12 QA Administrators 2021-01-14 04:07:09 UTC Comment hidden (obsolete)
Comment 13 QA Administrators 2021-02-14 04:05:08 UTC
Dear nk2u@comcast.net,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team