Description: When I open or save a document with Impress, or quit, the document is displayed but I can't do anything for 30 seconds to a minute. Steps to Reproduce: 1. Open an Impress document, or save one (Ctrl-S) that is open Actual Results: The window is frozen for at least 30 seconds. The mouse pointer doesn't change if I move it over regions where it normally change, like to indicate text insert. At the end there is a transient change in the window and then things are back to normal. Expected Results: A brief (about 1 second) pause, maybe some transient change of the display. Reproducible: Always User Profile Reset: Yes Additional Info: If I run top in a shell window during this time, both soffice.bin and Xorg are using a lot of cpu time, even though nothing is happening on the screen. Version: 6.1.4.2 Build ID: 1:6.1.4-0ubuntu0.18.10.1 CPU threads: 2; OS: Linux 4.18; UI render: default; VCL: gtk3; Locale: en-US (en_US.UTF-8); Calc: group threaded By the way, the Tools > Options > LibreOffice > View window does not have "Use OpenGL for all rendering" option, just "Use hardware acceleration," which is on.
Does it happen with any document or with a specific one ? If so, could you please attach it ? Otherwise, what happens if you lauch LibreOffice with SAL_USE_VCLPLUGIN=gen soffice ? does it hangs as well ?
Created attachment 148564 [details] Single slide. It happens with this document, but not with a very plain single-slide document.
(Somehow my answer to the second question doesn't appear below, so here it is again.) Yes, the problem goes away if I use "SAL_USE_VCLPLUGIN=gen soffice". Is there a way to set that so it doesn't need to be run from the command line, or is that intended as a temporary work-around?
Created attachment 148571 [details] area without gradient hello, attached file without area gradient. Is it problem with computing gradient? Can you check this file?
Yes, the problem does not happen with that file.
I can't reproduce it in Version: 6.1.4.2 Build ID: 1:6.1.4-0ubuntu0.16.04.1~lo2 CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3; Locale: ca-ES (ca_ES.UTF-8); Calc: group threaded Which version of GTK3 do you use ? Do you see the same behaviour with LibreOffice 6.2.0.2 from https://wiki.documentfoundation.org/QA/GetInvolved#Test_Pre-releases ?
If I understand it, the gtk3 version is 3.24.1-1ubun. I will check LibreOffice 6.2.0.2.
Yes, I see the same behavior with LibreOffice 6.2.0.2, from the site you gave.
(In reply to Clay Spence from comment #8) > Yes, I see the same behavior with LibreOffice 6.2.0.2, from the site you > gave. Hi There, is it still reproducible in LibreOffice 6.2 from https://www.libreoffice.org/download/libreoffice-fresh/ ?
It still happens with 6.2.0.3 (From the About window: Version: 6.2.0.3 Build ID: 98c6a8a1c6c7b144ce3cc729e34964b47ce25d62 CPU threads: 2; OS: Linux 4.18; UI render: default; VCL: gtk3; Locale: en-US (en_US.UTF-8); UI-Language: en-US Calc: threaded)
Hello, LibreOffice 6.2.2.2 is going to be released today, could you please try again with this version to see if the problem has been resolved meanwhile? Thanks in advance
(In reply to Xisco Faulí from comment #11) > Hello, > LibreOffice 6.2.2.2 is going to be released today, could you please try again > with this version to see if the problem has been resolved meanwhile? Thanks > in > advance 6.2.2.2 has exactly the same issue.
Hello Clay, Does it hang if you launch LibreOffice with SAL_USE_VCLPLUGIN=gen ?
(In reply to Xisco Faulí from comment #13) > Hello Clay, > Does it hang if you launch LibreOffice with SAL_USE_VCLPLUGIN=gen ? No.
This bug is still present in Version: 6.2.2.2 Build ID: 2b840030fec2aae0fd2658d8d4f9548af4e3518d CPU threads: 1; OS: Linux 5.0; UI render: default; VCL: x11; Locale: en-US (en_US.UTF-8); UI-Language: en-US Calc: threaded but will be resolved if I set SAL_USE_VCLPLUGIN=gen
not reproduced in Version: 6.3.0.0.alpha0+ Build ID: f45f8d0c6eb1d5d28a92399b82d13c2894f06069 CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3; Locale: ca-ES (ca_ES.UTF-8); UI-Language: en-US Calc: threaded Could you please try to reproduce it with a master build from http://dev-builds.libreoffice.org/daily/master/ ? You can install it alongside the standard version. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the master build
Dear Clay Spence, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Yes, it still happens. Additional detail: I downloaded and unpacked https://dev-builds.libreoffice.org/daily/master/Linux-archive-x86_64@80-updater/2019-10-28_01.24.31/LibreOfficeDev_6.4.0.0.alpha1_Linux_x86-64_archive.tar.gz. I cd'd to the program subdirectory, set PATH to that and usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin, and ran ./soffice. It has the same pauses of about 50 seconds on opening, clicking in a text field, saving, and quitting. The pause doesn't happen if I run "SAL_USE_VCLPLUGIN=gen ./soffice" instead. If anything, the problem may be worse. *Sometimes* it seems to just hang the whole computer. When this happens, I can't Ctrl-Alt-F<n> to a terminal. Clicking outside the window does nothing. The mouse cursor moves with the mouse, but it doesn't change appearance when passing over different things. This has happened twice, and lasted at least 5 minutes, when I did a hard reboot. BTW, since my last comment I wiped my hard drive and installed Lubuntu from scratch. (I apologize for not responding earlier.)
I just noticed a possibly related bug in writer: In a particular document, when I click on the toolbar icon for text highlight color my computer freezes as described above: The mouse pointer moves but doesn't change form when passing over different objects. Nothing else responds, including Ctrl-Alt-F2, for example. This happened twice. In both cases after a few minutes I rebooted. When I started it from a command line with "SAL_USE_VCLPLUGIN=gen soffice" there was no problem.
Hello Clay, A new major release of LibreOffice is available since this bug was reported. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear Clay Spence, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp
I just tested with 7.0.4. (https://download.documentfoundation.org/libreoffice/stable/7.0.4/deb/x86_64/LibreOffice_7.0.4_Linux_x86-64_deb.tar.gz) The problem with Impress hanging for a while when opening a document with a background color gradient didn't happen when I tried it with this version. It does still happen with 7.0.3.1 (the current version in my computer running Ubuntu). Thanks, and I apologize for taking so long to get back to this.