Description: I created the presentation on 5.0.2 then migrated the presentation to 6.0.4 where I had colour graphics changes which i noted were solved in 6.0.7. Having corrected these faults I then used slide view to validate my work but after 20 minutes the presentation froze. then on mouse click Impress closed down. on restart document recovery sucessful but lost the most recent work despite the default autobackup in place. After reading the bug fixes in 6.0.7 and 6.1.4 I then installed 6.1.4 on my Window 8.1 operating system. I continued to work on the presentation (now saving on every change made), which is 121 slides (size 83Mb) with many text box movements, pictures fade in /out, text displayed word by word etc. Using slideview the first time after 90 slides the screen froze (in 6.0.4)and in 6.1.4 after 68 slides repeatable error. This also happens when using right click the file windows "show". To get round this I thought save the file change the attributes to read only so that the file can not be changed. Also stop autobackup (thinking this was the problem), then slideview the read only file, the same result screen froze. When R H click mouse Impress closed back to the Windows 8.1 front screen, after the LibreOffice message stated: "LibreOffice Fatal error: could not create system bitmap". Then on restart Document recovery (as read only dismissed) and reloaded the read only file: the fault is repeatable. At present the only way to prevent the Fatal error is to slideshow the file in blocks of slides (1-31;31-68;68-97;97-121)which works. But a little frustrating. The presentation I will be using screen capture to create a video. So to slideshow and screen capture in 4 segments is no problem as video editor can merge the presentation into one. Knowing the bug fatal error exists, I can work round but I put this bug to you, just in case others find or have found the same problem. Espectially, if the fatal error happens when presenting in the Boardroom to the Chair and Directors. Also I updated Libre Office to 6.1.4 on my laptop running Windows 10 same fatal error. So not an isolated bug ( in my view). Actual Results: Impress 121 slide presentation created, save, run slideshow from slide 1, show stops after 10-15 minutes (first time slide 90+ second time slide 68 repeatable)presentation freezes click mouse presentation closes. Restart Impress Document recovery disregarded corrected any last changes not saved. saved, closed impress, changed the file atribute to read only open impress ran slide show from slide 1, screen froze after 68 or so slides screen displayed fatal error (see above). though the read only file ok. Expected Results: The presentation file was not corrupt but could carry on working Reproducible: Always User Profile Reset: No Additional Info: create the presentation, run slide show from slide 1 and the show to run through to slide 121.
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. (Please note that the attachment will be public, remove any sensitive information before attaching it. See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.) I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
Thank you for your response. The presentation I have created is file size 88Mb. This contains 120 pages of animation graphics, text, pictures. I have eventually created a screen shot video, which I had to play in sections then merge the recorded section to complete the video. To do this I finalised the presentation then saved (with backups) then closed LibreOffice Impress I then made the files read only. Then reopened Impress then recorded slides 1 to 30, 30 to 68, 68 to 97 and 97 to the end. The video I then added music then I had the video posted You tube for all to view https://www.youtube.com/watch?v=pYSmrRifoqE&t=90s The video is of the English Civil War in the 17th century, in particular the Battle of Winwick Pass 19 August 1648. From the video you can see the complexity of the presentation. FYI In the past I have actually present the presentation in 2015 in an earlier version where the presentation lasted over 2 hours with no problems. This was on a laptop using Windows 7 and an earlier version of LibreOffice impress file size 66MB. As all the presentations are very large files it is difficult to send via email, as I do not know how to send large file over the internet. Maybe you can advise how to send? As you will see from the video, at the end I refer to part 2, which I am currently creating on Impress - though I know how to overcome the reported problem - others may not be so understanding - hence my reporting of the repeatable problem. I have changed the NEEDINFO cell as I await your instructions. Concerning sensitive information: As the video is already in the public domain there is no sensitive information and as the information I refer to was written in the 17th century, I have assembled as a non commercial and not for profit educational history video. Regards Richard Ward
You can use a file hosting service such as https://gofile.io/?t=uploadFiles We can then look at the presentation and see, if we can make it smaller than 30MB so we can attach it to this report.
Created attachment 153343 [details] Libre Office Impress file part 2 of 5 Bug 123009 In response to Buovjaga advice on how to send the impress presentation on 13 Aug 2019 at 11:16 The presentation being 88.229Mb in size I tried to zip the file but still larger that 30Mb so I have made the original presentation into 5 smaller presentations as follows: New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 1.odp New Winwick Pass vidoe version 4 LO614 video set of 3 final Bug 123009 part 2.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 3.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 4.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 5.odp The complete presentation is 122 slides in total. So if a new presentation is created assembling the 5 in sequence Part 1 then Part 2 then part 3 then part 4 and finally part 5 then change properties to read only. Hopefully when the reassembled presentation slide-show is run from start from first. Hopefully the error will manifest itself for your investigation. Due to the 30,000 KB limit, I will have to send the 5 files separately On a side issue, I am currently, creating a presentation for part 2 of the Winwick Pass video and having upgraded to libra Office 6.2.4, when I ran the slide-show the presentation crashed. This is part 1 Richard Ward
Created attachment 153344 [details] Libre Office Impress file part 3 of 5 Bug 123009 In response to Buovjaga advice on how to send the impress presentation on 13 Aug 2019 at 11:16 The presentation being 88.229Mb in size I tried to zip the file but still larger that 30Mb so I have made the original presentation into 5 smaller presentations as follows: New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 1.odp New Winwick Pass vidoe version 4 LO614 video set of 3 final Bug 123009 part 2.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 3.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 4.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 5.odp The complete presentation is 122 slides in total. So if a new presentation is created assembling the 5 in sequence Part 1 then Part 2 then part 3 then part 4 and finally part 5 then change properties to read only. Hopefully when the reassembled presentation slide-show is run from start from first. Hopefully the error will manifest itself for your investigation. Due to the 30,000 KB limit, I will have to send the 5 files separately On a side issue, I am currently, creating a presentation for part 2 of the Winwick Pass video and having upgraded to libre Office 6.2.4, when I ran the slide-show the presentation crashed. This is part 3 Richard Ward
Created attachment 153347 [details] Libre Office Impress file part 4 of 5 Bug 123009 In response to Buovjaga advice on how to send the impress presentation on 13 Aug 2019 at 11:16 The presentation being 88.229Mb in size I tried to zip the file but still larger that 30Mb so I have made the original presentation into 5 smaller presentations as follows: New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 1.odp New Winwick Pass vidoe version 4 LO614 video set of 3 final Bug 123009 part 2.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 3.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 4.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 5.odp The complete presentation is 122 slides in total. So if a new presentation is created assembling the 5 in sequence Part 1 then Part 2 then part 3 then part 4 and finally part 5 then change properties to read only. Hopefully when the reassembled presentation slide-show is run from start from first. Hopefully the error will manifest itself for your investigation. Due to the 30,000 KB limit, I will have to send the 5 files separately On a side issue, I am currently, creating a presentation for part 2 of the Winwick Pass video and having upgraded to libre Office 6.2.4, when I ran the slide-show the presentation crashed. This is part 4 Richard Ward
Created attachment 153351 [details] Libre Office Impress file part 5 of 5 Bug 123009 In response to Buovjaga advice on how to send the impress presentation on 13 Aug 2019 at 11:16 The presentation being 88.229Mb in size I tried to zip the file but still larger that 30Mb so I have made the original presentation into 5 smaller presentations as follows: New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 1.odp New Winwick Pass vidoe version 4 LO614 video set of 3 final Bug 123009 part 2.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 3.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 4.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 5.odp The complete presentation is 122 slides in total. So if a new presentation is created assembling the 5 in sequence Part 1 then Part 2 then part 3 then part 4 and finally part 5 then change properties to read only. Hopefully when the reassembled presentation slide-show is run from start from first. Hopefully the error will manifest itself for your investigation. Due to the 30,000 KB limit, I will have to send the 5 files separately On a side issue, I am currently, creating a presentation for part 2 of the Winwick Pass video and having upgraded to libre Office 6.2.4, when I ran the slide-show the presentation crashed. This is part 5 Addition: I checked the slide show on part 1 of 5 and I have noticed that in creating 5 separate presentation to be reassembled afterwards that the advance slide is set to “on mouse click”; The presentation MUST be on “Automatically after 8 seconds” and “Apply Transitions to All Slides”. Though in the video I did vary the time depending upon how much content was on the slide. Richard Ward
Created attachment 153352 [details] Libre Office Impress file part 1 of 5 Bug 123009 In response to Buovjaga advice on how to send the impress presentation on 13 Aug 2019 at 11:16 The presentation being 88.229Mb in size I tried to zip the file but still larger that 30Mb so I have made the original presentation into 5 smaller presentations as follows: New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 1.odp New Winwick Pass vidoe version 4 LO614 video set of 3 final Bug 123009 part 2.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 3.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 4.odp New Winwick Pass video version 4 LO614 video set of 3 final Bug 123009 part 5.odp The complete presentation is 122 slides in total. So if a new presentation is created assembling the 5 in sequence Part 1 then Part 2 then part 3 then part 4 and finally part 5 then change properties to read only. Hopefully when the reassembled presentation slide-show is run from start from first. Hopefully the error will manifest itself for your investigation. Due to the 30,000 KB limit, I will have to send the 5 files separately On a side issue, I am currently, creating a presentation for part 2 of the Winwick Pass video and having upgraded to libre Office 6.2.4, when I ran the slide-show the presentation crashed. This is part 1 Addition: I checked the slide show on part 1 of 5 and I have noticed that in creating 5 separate presentation to be reassembled afterwards that the advance slide is set to “on mouse click”; The presentation MUST be on “Automatically after 8 seconds” and “Apply Transitions to All Slides”. Though in the video I did vary the time depending upon how much content was on the slide. Richard Ward
Thank you for the files. I copied and pasted the slides in order and re-formed the complete presentation. I was able to advance through all slides without problems. Could you try this fresh master build to see, if it makes a difference (it installs separately: https://dev-builds.libreoffice.org/daily/master/Win-x86_64@62-TDF/2019-07-31_17.15.25/master~2019-07-31_17.15.25_LibreOfficeDev_6.4.0.0.alpha0_Win_x64_en-US_de_ar_ja_ru_vec_qtz.msi If others want to test the full presentation: https://gofile.io/?c=Zdaofa I tested with Version: 6.4.0.0.alpha0+ (x64) Build ID: ed882d693f37779e3a09641e7cd43b7a925d2312 CPU threads: 4; OS: Windows 10.0; UI render: default; VCL: win; TinderBox: Win-x86_64@42, Branch:master, Time: 2019-07-25_00:58:18 Locale: fi-FI (fi_FI); UI-Language: en-US Calc: threaded
Created attachment 153382 [details] Crash Report Bug 123009 Buovjaga, While downloading 6.4 and the new Winwick Passfile I ran the slide show on the my original using LibreOffice 6.3.0.1(x64)I had forgotten when I creasted the video I placed move to next slide as click on mouse on slides 1, 31, 68 but as I let the show progress at slide 90 it stopped I clicked the mouse the show inserted all the animation then stopped the on click on mouse again slide 91 appeared with partial animation then LibreOffice closed with an error requesting if I want to send a crash report which I did. see attached. As LibreOffice open revovery of the file but as it was in read only cancelled recovery. I will now try your re-assembled and tested file. Maybe the crash report on the LibreOffice system will give clues. Regards Richard Ward
Would also be very interesting, if you just uploaded your original to https://gofile.io/ and shared the link with us
Created attachment 153386 [details] Crash Report for Bug 123009 v2 Buovjaga, I have edited your version New_Winwick_Pass.odp as New_Winwick_Pass slide1 click all the rest auto inc 31, 68 97.odp. Then ran slide show on LibreOffice 6.3.0.1 (x64)crashed at slide 89. sent crash report see attached Crash report for Bug 123009 v2.odt I will upgrade Libre Office to your suggestion release 6.4 maybe a little longer for the for me to test the two presntations. Regards Richard Ward
Buovjaga, I am currently uploading the original and the modified file you created where slide 1 is mouse click to continue slide 31, 68 and 97 have been changed to auto with a 5 second delay. I have loaded release LO6.4 and run the original: New Winwick Pass vidoe version 4 LO614 video set of 3 final extended slide1 mouse click- slides 31,68,97 -Auto 5 seconds.odp Then run the slideshow - it stopped at slide 87 where LH mouse did nothing RH mouse LO closed no erro message but reloading LO the read only file required recovery. Then tried your created file modified on LO6.4: New_Winwick_Pass slide1 click all the rest auto inc 31, 68 97.odp Ran the slide show it stopped at slide 17 LH mouse click added more animation on slide 17 then stoped RH mouse click LO closed. You said in comment 11: Would also be very interesting, if you just uploaded your original to https://gofile.io/ and shared the link with us. Having just registered with gofile once the files have uploaded I will then have to work out the share link - I assume it will explain the procedure on how to share. regards Richard Ward
(In reply to Richard Ward from comment #13) > Having just registered with gofile once the files have uploaded I will then > have to work out the share link - I assume it will explain the procedure on > how to share. Hmm, gofile did not require me to register. After uploading you will be offered the link to copy & paste.
Buovjaga, I have uploaded the two files New Winwick Pass vidoe version 4 LO614 video set of 3 final extended slide1 mouse click- slides 31,68,97 -Auto 5 seconds.odp New_Winwick_Pass slide1 click all the rest auto inc 31, 68 97.odp to gofile at the download link as follows: https://gofile.io/?c=dEdFPZ Regards Richard Ward
(In reply to Richard Ward from comment #15) > to gofile at the download link as follows: > > https://gofile.io/?c=dEdFPZ It says: This upload does not exist
Buovjaga. Re Comment 16: The previous download file link, not sure what went on with that upload, I got confirmation of a successful upload? I have re uploaded this time separately again (eventually) and confirmed they are shown in the uploaded files for 1. File: New Winwick Pass video version 4 LO614 video set of 3 final extended slide1 mouse click- slides 31,68,97 -Auto 5 seconds.odp I have had to renamed as not recognised as an ‘odp’ file type I think due to the name being too long (possible reason for no file found previously) and I have changed the name to: OriginalWinwickPassvideov4LO614videosetof3finalslide1click-slides31,68,97-Auto5s.odp and can be downloaded at: https://gofile.io/?c=7Y3IvD 2. File: New_Winwick_Pass slide1 click all the rest auto inc 31, 68 97.odp (your version you sent to me edited) and can be downloaded at: https://gofile.io/?c=wk09wk Regards Richard Ward
(In reply to Richard Ward from comment #17) > I have had to renamed as not recognised as an ‘odp’ file type I think due to > the name being too long (possible reason for no file found previously) and I > have changed the name to: > > OriginalWinwickPassvideov4LO614videosetof3finalslide1click-slides31,68,97- > Auto5s.odp > > and can be downloaded at: > > https://gofile.io/?c=7Y3IvD I am able to advance through the presentation without issues. Arch Linux 64-bit Version: 6.4.0.0.alpha0+ Build ID: b9a776837462eeb6d50d0decc42604c0c3008eb1 CPU threads: 8; OS: Linux 5.2; UI render: default; VCL: gtk3; Locale: fi-FI (fi_FI.UTF-8); UI-Language: en-US Calc: threaded Built on 11 August 2019
Created attachment 153448 [details] Bug 123009 16Aug 2019 report Buovjaga. In reply to Comment 18. I ran the presentation in read only mode again first on LO6.3 on Windows 8.1 platform The presentation crashed I created a report and sent See attachement for details. Then I ran the presentation in read only mode on LO6.4 on Windows 8.1 platform tit stopped at slide 92 then numerous LH mouse clicks progressed to slide 95 where the LH mouse did nothing - RH click dropout of LibreOffice to the Windows main screen Reload LO6.4 document recovery required even though in read only mode. see attached report. regards Richard
This stays unconfirmed because it's very hard to follow all parts. Richard, please: 1. find a way to upload full trouble file to some hosting service, including Goofle Drive or whatever 2. clarify if some of those parts 1-5 stops if you, let's say, make a loop presentation I see that error happens also in Writer and Calc: https://ask.libreoffice.org/en/question/142210/could-not-create-system-bitmap/ https://ask.libreoffice.org/en/question/61590/comsunstarunoruntimeexception-could-not-create-system-bitmap/
Timur, I have uploaded the Libre Office Presentation file using gofile. The download link is: https://gofile.io/?c=oGc9eG The File name is: New Winwick Pass vidoe version 4 LO614 video set of 3 final extended slide 87 mouse click removed at slide 1,31,68.odp size: 90MB Hope you can repeat the error as originally reported as it still happens using either 6.3.01 and the beta copy of: Version: 6.4.0.0.alpha0+ (x64) Build ID: b9b7df5f558eb79533622df5f3390f79a1e5aa79 Richard Ward
I reproduced in low-end Win 8.1 laptop LO 6.5+ by running manually very fast. hat's not a proper way for someone to test. But let's confirm, and not to expect a quick fix. Richard, it would be better to let automatic slide show, with reasonable durations, and confirm that it also stops.
Dear Richard Ward, To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year. There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present. If you have time, please do the following: Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/ If the bug is present, please leave a comment that includes the information from Help - About LibreOffice. If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice. Please DO NOT Update the version field Reply via email (please reply directly on the bug tracker) Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not appropriate in this case) If you want to do more to help you can test to see if your issue is a REGRESSION. To do so: 1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/ 2. Test your bug 3. Leave a comment with your results. 4a. If the bug was present with 3.3 - set version to 'inherited from OOo'; 4b. If the bug was not present in 3.3 - add 'regression' to keyword Feel free to come ask questions or to say hello in our QA chat: https://web.libera.chat/?settings=#libreoffice-qa Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-UntouchedBug