Bug 123221 - impossible to open libreoffice on ubuntu 18.10: crash opening an existing file with OpenGL
Summary: impossible to open libreoffice on ubuntu 18.10: crash opening an existing fil...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.1.4.1 rc
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-02-07 09:29 UTC by Davide Soresinetti
Modified: 2020-06-07 03:49 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Davide Soresinetti 2019-02-07 09:29:43 UTC
Description:
double click on a writer file, Writer starts but after crash, even with option --norestore or --safe-mode.

version of libreoffice 1:6.1.4 on ubuntu.18.10.1

Steps to Reproduce:
1. select an existing odt file and double click
2.
3.

Actual Results:
select an existing odt file and double click.

Expected Results:
when I start it inside terminal I receive:

Feb  7 10:26:23 davide-ThinkPad-P70 systemd-resolved[681]: Server returned error NXDOMAIN, mitigating potential DNS violation DVE-2018-0001, retrying transaction with reduced feature level UDP.
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: dbus[9409]: arguments to dbus_message_iter_append_basic() were incorrect, assertion "_dbus_check_is_valid_utf8 (*string_p)" failed in file ../../../dbus/dbus-message.c line 2754.
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: This is normally a bug in some application using the D-Bus library.
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]:   D-Bus not built with -rdynamic so unable to print a backtrace
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: Fatal exception: Signal 6
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: Stack:
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3cfc3)[0x7f426be0afc3]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3d1d3)[0x7f426be0b1d3]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libc.so.6(+0x41100)[0x7f426bbfa100]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libc.so.6(gsignal+0xc7)[0x7f426bbfa077]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libc.so.6(abort+0x121)[0x7f426bbdb535]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(+0xb78d)[0x7f426ab0978d]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(_dbus_strdup+0x0)[0x7f426ab2b3b0]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_iter_append_basic+0x369)[0x7f426ab1ca49]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_append_args_valist+0x154)[0x7f426ab1d3a4]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_append_args+0x99)[0x7f426ab1d639]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/x86_64-linux-gnu/libavahi-client.so.3(avahi_record_browser_new+0x17c)[0x7f4264beec8c]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/x86_64-linux-gnu/libcups.so.2(+0x296ee)[0x7f42693206ee]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/x86_64-linux-gnu/libcups.so.2(cupsGetDests2+0x94)[0x7f4269320884]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/libreoffice/program/libmergedlo.so(+0x2ebfe17)[0x7f426eceae17]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3fd28)[0x7f426be0dd28]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libpthread.so.0(+0x8164)[0x7f426ab57164]
Feb  7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f)[0x7f426bcd3def]



Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
Comment 1 Xisco Faulí 2019-02-07 10:13:04 UTC Comment hidden (obsolete)
Comment 2 Davide Soresinetti 2019-02-07 13:11:31 UTC
Versione: 6.1.4.2
Build ID: 1:6.1.4-0ubuntu0.18.10.1
Thread CPU: 8; SO: Linux 4.18; Resa interfaccia: predefinito; VCL: gtk3; 
Versione locale: it-IT (it_IT.UTF-8); Calc: group threaded
Comment 3 Xisco Faulí 2019-02-07 16:00:00 UTC Comment hidden (obsolete)
Comment 4 Davide Soresinetti 2019-02-08 08:17:25 UTC
(In reply to Xisco Faulí from comment #3)
> Does it work if you disable OpenGl ? ->
> https://wiki.documentfoundation.org/OpenGL
> 
> I have set the bug's status to 'NEEDINFO'. Please change it back to
> 'UNCONFIRMED' if the issue is still present

No, without OpenGl it works fine.
Comment 5 Timur 2019-02-11 12:54:43 UTC
I understand this was meant "Yes, without OpenGl it works fine."
Comment 6 Xisco Faulí 2019-03-21 12:04:03 UTC
Hello Davide,
Could you please share your OpenGL information ? Check https://wiki.documentfoundation.org/OpenGL for information on how to do it...
Comment 7 Willem Schreuder 2019-08-16 16:38:22 UTC
I had the same error:


lowriter --norestore
dbus[26734]: arguments to dbus_message_iter_append_basic() were incorrect, assertion "_dbus_check_is_valid_utf8 (*string_p)" failed in file ../../../dbus/dbus-message.c line 2754.
This is normally a bug in some application using the D-Bus library.

  D-Bus not built with -rdynamic so unable to print a backtrace
Application Error


Fatal exception: Signal 6
Stack:
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x13568)[0x7f776455e568]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3c5d6)[0x7f77645875d6]
/lib/x86_64-linux-gnu/libc.so.6(+0x3ef20)[0x7f7764198f20]
/lib/x86_64-linux-gnu/libc.so.6(gsignal+0xc7)[0x7f7764198e97]
/lib/x86_64-linux-gnu/libc.so.6(abort+0x141)[0x7f776419a801]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2d5d6e2)[0x7f77675026e2]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN11Application5AbortERKN3rtl8OUStringE+0xa2)[0x7f776748e092]
/usr/lib/libreoffice/program/libmergedlo.so(+0x1d0e9b0)[0x7f77664b39b0]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2ceea3d)[0x7f7767493a3d]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x165b2)[0x7f77645615b2]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3c49f)[0x7f776458749f]
/lib/x86_64-linux-gnu/libc.so.6(+0x3ef20)[0x7f7764198f20]
/lib/x86_64-linux-gnu/libc.so.6(gsignal+0xc7)[0x7f7764198e97]
/lib/x86_64-linux-gnu/libc.so.6(abort+0x141)[0x7f776419a801]
/lib/x86_64-linux-gnu/libdbus-1.so.3(_dbus_abort+0x24)[0x7f7761901274]
/lib/x86_64-linux-gnu/libdbus-1.so.3(_dbus_strdup+0x0)[0x7f77618f7b00]
/lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_iter_append_basic+0x361)[0x7f77618e9321]
/lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_append_args_valist+0x2f3)[0x7f77618e9e03]
/lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_append_args+0x99)[0x7f77618e9ed9]
/usr/lib/x86_64-linux-gnu/libavahi-client.so.3(avahi_record_browser_new+0x17c)[0x7f7755651bdc]
/usr/lib/x86_64-linux-gnu/libcups.so.2(+0x29316)[0x7f775e53e316]
/usr/lib/x86_64-linux-gnu/libcups.so.2(cupsGetDests2+0x94)[0x7f775e53e464]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2d73127)[0x7f7767518127]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3f179)[0x7f776458a179]
/lib/x86_64-linux-gnu/libpthread.so.0(+0x76db)[0x7f7761d466db]
/lib/x86_64-linux-gnu/libc.so.6(clone+0x3f)[0x7f776427b88f]

=========================================================================
This can be fixed by disabling CUPS:
SAL_DISABLE_CUPS=true lowriter --norestore
which restores normal operation.

With our without --safe-mode makes no difference.
Comment 8 Davide Soresinetti 2019-08-20 10:06:02 UTC
(In reply to Xisco Faulí from comment #6)
> Hello Davide,
> Could you please share your OpenGL information ? Check
> https://wiki.documentfoundation.org/OpenGL for information on how to do it...

glxinfo | grep OpenGL
OpenGL vendor string: NVIDIA Corporation
OpenGL renderer string: Quadro M600M/PCIe/SSE2
OpenGL core profile version string: 4.6.0 NVIDIA 418.56
OpenGL core profile shading language version string: 4.60 NVIDIA
OpenGL core profile context flags: (none)
OpenGL core profile profile mask: core profile
OpenGL core profile extensions:
OpenGL version string: 4.6.0 NVIDIA 418.56
OpenGL shading language version string: 4.60 NVIDIA
OpenGL context flags: (none)
OpenGL profile mask: (none)
OpenGL extensions:
OpenGL ES profile version string: OpenGL ES 3.2 NVIDIA 418.56
OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20
OpenGL ES profile extensions:
Comment 9 Xisco Faulí 2019-11-08 12:09:24 UTC
Hello Davide,
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 10 QA Administrators 2020-05-07 03:58:19 UTC Comment hidden (obsolete)
Comment 11 QA Administrators 2020-06-07 03:49:08 UTC
Dear Davide Soresinetti,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp