Description: double click on a writer file, Writer starts but after crash, even with option --norestore or --safe-mode. version of libreoffice 1:6.1.4 on ubuntu.18.10.1 Steps to Reproduce: 1. select an existing odt file and double click 2. 3. Actual Results: select an existing odt file and double click. Expected Results: when I start it inside terminal I receive: Feb 7 10:26:23 davide-ThinkPad-P70 systemd-resolved[681]: Server returned error NXDOMAIN, mitigating potential DNS violation DVE-2018-0001, retrying transaction with reduced feature level UDP. Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: dbus[9409]: arguments to dbus_message_iter_append_basic() were incorrect, assertion "_dbus_check_is_valid_utf8 (*string_p)" failed in file ../../../dbus/dbus-message.c line 2754. Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: This is normally a bug in some application using the D-Bus library. Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: D-Bus not built with -rdynamic so unable to print a backtrace Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: Fatal exception: Signal 6 Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: Stack: Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3cfc3)[0x7f426be0afc3] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3d1d3)[0x7f426be0b1d3] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libc.so.6(+0x41100)[0x7f426bbfa100] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libc.so.6(gsignal+0xc7)[0x7f426bbfa077] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libc.so.6(abort+0x121)[0x7f426bbdb535] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(+0xb78d)[0x7f426ab0978d] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(_dbus_strdup+0x0)[0x7f426ab2b3b0] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_iter_append_basic+0x369)[0x7f426ab1ca49] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_append_args_valist+0x154)[0x7f426ab1d3a4] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_append_args+0x99)[0x7f426ab1d639] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/x86_64-linux-gnu/libavahi-client.so.3(avahi_record_browser_new+0x17c)[0x7f4264beec8c] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/x86_64-linux-gnu/libcups.so.2(+0x296ee)[0x7f42693206ee] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/x86_64-linux-gnu/libcups.so.2(cupsGetDests2+0x94)[0x7f4269320884] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/libreoffice/program/libmergedlo.so(+0x2ebfe17)[0x7f426eceae17] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3fd28)[0x7f426be0dd28] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libpthread.so.0(+0x8164)[0x7f426ab57164] Feb 7 10:26:37 davide-ThinkPad-P70 libreoffice-writer.desktop[3489]: /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f)[0x7f426bcd3def] Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info:
Could you please paste the info from Help - about LibreOffice ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the information has been provided
Versione: 6.1.4.2 Build ID: 1:6.1.4-0ubuntu0.18.10.1 Thread CPU: 8; SO: Linux 4.18; Resa interfaccia: predefinito; VCL: gtk3; Versione locale: it-IT (it_IT.UTF-8); Calc: group threaded
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
(In reply to Xisco Faulí from comment #3) > Does it work if you disable OpenGl ? -> > https://wiki.documentfoundation.org/OpenGL > > I have set the bug's status to 'NEEDINFO'. Please change it back to > 'UNCONFIRMED' if the issue is still present No, without OpenGl it works fine.
I understand this was meant "Yes, without OpenGl it works fine."
Hello Davide, Could you please share your OpenGL information ? Check https://wiki.documentfoundation.org/OpenGL for information on how to do it...
I had the same error: lowriter --norestore dbus[26734]: arguments to dbus_message_iter_append_basic() were incorrect, assertion "_dbus_check_is_valid_utf8 (*string_p)" failed in file ../../../dbus/dbus-message.c line 2754. This is normally a bug in some application using the D-Bus library. D-Bus not built with -rdynamic so unable to print a backtrace Application Error Fatal exception: Signal 6 Stack: /usr/lib/libreoffice/program/libuno_sal.so.3(+0x13568)[0x7f776455e568] /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3c5d6)[0x7f77645875d6] /lib/x86_64-linux-gnu/libc.so.6(+0x3ef20)[0x7f7764198f20] /lib/x86_64-linux-gnu/libc.so.6(gsignal+0xc7)[0x7f7764198e97] /lib/x86_64-linux-gnu/libc.so.6(abort+0x141)[0x7f776419a801] /usr/lib/libreoffice/program/libmergedlo.so(+0x2d5d6e2)[0x7f77675026e2] /usr/lib/libreoffice/program/libmergedlo.so(_ZN11Application5AbortERKN3rtl8OUStringE+0xa2)[0x7f776748e092] /usr/lib/libreoffice/program/libmergedlo.so(+0x1d0e9b0)[0x7f77664b39b0] /usr/lib/libreoffice/program/libmergedlo.so(+0x2ceea3d)[0x7f7767493a3d] /usr/lib/libreoffice/program/libuno_sal.so.3(+0x165b2)[0x7f77645615b2] /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3c49f)[0x7f776458749f] /lib/x86_64-linux-gnu/libc.so.6(+0x3ef20)[0x7f7764198f20] /lib/x86_64-linux-gnu/libc.so.6(gsignal+0xc7)[0x7f7764198e97] /lib/x86_64-linux-gnu/libc.so.6(abort+0x141)[0x7f776419a801] /lib/x86_64-linux-gnu/libdbus-1.so.3(_dbus_abort+0x24)[0x7f7761901274] /lib/x86_64-linux-gnu/libdbus-1.so.3(_dbus_strdup+0x0)[0x7f77618f7b00] /lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_iter_append_basic+0x361)[0x7f77618e9321] /lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_append_args_valist+0x2f3)[0x7f77618e9e03] /lib/x86_64-linux-gnu/libdbus-1.so.3(dbus_message_append_args+0x99)[0x7f77618e9ed9] /usr/lib/x86_64-linux-gnu/libavahi-client.so.3(avahi_record_browser_new+0x17c)[0x7f7755651bdc] /usr/lib/x86_64-linux-gnu/libcups.so.2(+0x29316)[0x7f775e53e316] /usr/lib/x86_64-linux-gnu/libcups.so.2(cupsGetDests2+0x94)[0x7f775e53e464] /usr/lib/libreoffice/program/libmergedlo.so(+0x2d73127)[0x7f7767518127] /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3f179)[0x7f776458a179] /lib/x86_64-linux-gnu/libpthread.so.0(+0x76db)[0x7f7761d466db] /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f)[0x7f776427b88f] ========================================================================= This can be fixed by disabling CUPS: SAL_DISABLE_CUPS=true lowriter --norestore which restores normal operation. With our without --safe-mode makes no difference.
(In reply to Xisco Faulí from comment #6) > Hello Davide, > Could you please share your OpenGL information ? Check > https://wiki.documentfoundation.org/OpenGL for information on how to do it... glxinfo | grep OpenGL OpenGL vendor string: NVIDIA Corporation OpenGL renderer string: Quadro M600M/PCIe/SSE2 OpenGL core profile version string: 4.6.0 NVIDIA 418.56 OpenGL core profile shading language version string: 4.60 NVIDIA OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile OpenGL core profile extensions: OpenGL version string: 4.6.0 NVIDIA 418.56 OpenGL shading language version string: 4.60 NVIDIA OpenGL context flags: (none) OpenGL profile mask: (none) OpenGL extensions: OpenGL ES profile version string: OpenGL ES 3.2 NVIDIA 418.56 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20 OpenGL ES profile extensions:
Hello Davide, Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear Davide Soresinetti, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Davide Soresinetti, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp