Description: I wish to re-install LibreOffice 6.1.5.2 on my PC after a system crash but each time I have a meesage : Error 1714. The previous version of LibreOffice 6.1.5.2 could not be removed Contact your technical support service; May you help me ? Thank you Steps to Reproduce: 1.Download LibreOffice 6 1 5 2 2.Click on .msi to install 3.Removal of applications 4.Message 4. End Actual Results: Impossible to install Expected Results: Same thing 5 times Reproducible: Always User Profile Reset: No Additional Info:
Hi Pascal, which exact operating system is this about? Does https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=78765 help?
Hi Andre, I tried the proposed solution, but I can not execute I have a message informing me that the package does not exist. Anyway I was trying to install the same version of OoO. My version of Win 10 is 1809 (operating system version 17763.316). I already need a repair of Win 10
(In reply to Pascal from comment #2) > Hi Andre, > > I tried the proposed solution, but I can not execute I have a message > informing me that the package does not exist. Anyway I was trying to install > the same version of OoO. > My version of Win 10 is 1809 (operating system version 17763.316). I already > need a repair of Win 10
https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? If it's still failing, please provide the installation log as explained here -> https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows) I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear Pascal, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Pascal, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp