Bug 123686 - Impossible to re-install LibreOffice: "Error 1714"
Summary: Impossible to re-install LibreOffice: "Error 1714"
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
6.1.5.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Installer-Windows
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Reported: 2019-02-24 20:53 UTC by Pascal
Modified: 2019-04-03 14:19 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


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Description Pascal 2019-02-24 20:53:25 UTC
Description:
I wish to re-install LibreOffice 6.1.5.2 on my PC after a system crash but each time I have a meesage : Error 1714. The previous version of LibreOffice 6.1.5.2 could not be removed Contact your technical support service;

May you help me ? Thank you

Steps to Reproduce:
1.Download LibreOffice 6 1 5 2
2.Click on .msi to install
3.Removal of applications
4.Message
4. End

Actual Results:
Impossible to install

Expected Results:
Same thing 5 times


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 1 Andre Klapper 2019-02-25 06:25:31 UTC
Hi Pascal, which exact operating system is this about?

Does https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=78765 help?
Comment 2 Pascal 2019-02-25 20:42:15 UTC
Hi Andre,

I tried the proposed solution, but I can not execute I have a message informing me that the package does not exist. Anyway I was trying to install the same version of OoO.
My version of Win 10 is 1809 (operating system version 17763.316). I already need a repair of Win 10
Comment 3 Pascal 2019-03-01 10:20:12 UTC
(In reply to Pascal from comment #2)
> Hi Andre,
> 
> I tried the proposed solution, but I can not execute I have a message
> informing me that the package does not exist. Anyway I was trying to install
> the same version of OoO.
> My version of Win 10 is 1809 (operating system version 17763.316). I already
> need a repair of Win 10
Comment 5 Xisco Faulí 2019-04-03 14:19:00 UTC
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
If it's still failing, please provide the installation log as explained here -> https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.