Bug 123798 - libre office tells in a text box that there are some updates but there is nothing
Summary: libre office tells in a text box that there are some updates but there is not...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.2.0.3 release
Hardware: All Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-03-02 00:23 UTC by Pablo
Modified: 2020-09-12 03:56 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Pablo 2019-03-02 00:23:18 UTC
Description:
When I open any libreoffice program I get this text box telling that there are some extension updates. The text box points to somewhere in the top right corner of the window, but there is nothing there and if I click nothing happens. Clicking in the text box has no effect. I get it with both Calc and Writer.

Steps to Reproduce:
1.open any LibreOffice application and it should appear.
2.
3.

Actual Results:
the LibreOffice application will open and the text box will show on the top right corner telling about updates.

Expected Results:
if there are updates there should be a way to get them. If there are no updates it should not show.


Reproducible: Always


User Profile Reset: No



Additional Info:
I think it also happens in window but I am not sure about this.
Comment 1 Xisco Faulí 2019-03-14 16:44:52 UTC
Thank you for reporting the bug.
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 2 QA Administrators 2019-09-11 04:39:09 UTC Comment hidden (obsolete)
Comment 3 Xisco Faulí 2019-09-25 15:57:19 UTC
Hello Pablo,
Could you please paste the info from Help - about LibreOffice ?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the information has been provided
Comment 4 Pablo 2019-09-26 13:00:49 UTC
I don't know what info you refer to. Sorry, I cannot provide it. I don't think there is much infor about it in the Help page of Libre, as it is not the usual issue when I try to do something and get something else instead. It just happens.

It does not seem to happen in Libre 6.3.
Comment 5 QA Administrators 2019-09-27 03:05:35 UTC Comment hidden (obsolete)
Comment 6 Stanislaus J. Pinasthika 2020-02-13 20:30:53 UTC
(In reply to Pablo from comment #4)
> I don't know what info you refer to. Sorry, I cannot provide it. I don't
> think there is much infor about it in the Help page of Libre, as it is not
> the usual issue when I try to do something and get something else instead.
> It just happens.
> 
> It does not seem to happen in Libre 6.3.

Pablo, Xisco just need the information like :
Version: 6.3.4.2
Build ID: 60da17e045e08f1793c57c00ba83cdfce946d0aa
CPU threads: 8; OS: Linux 5.0; UI render: default; VCL: kde5; 
Locale: id-ID (id_ID.UTF-8); UI-Language: en-US
Calc: threaded

And, the problem can't be reproducible. Set to NEEDINFO
Comment 7 QA Administrators 2020-08-12 04:19:45 UTC Comment hidden (obsolete)
Comment 8 QA Administrators 2020-09-12 03:56:24 UTC
Dear Pablo,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp