Created attachment 149768 [details] screenshot of error message I have always installed LibreOffice from a digital download stored on my HDD. now, trying to update to V6.1.5.2, on running the installation it stalls asking for the insertion of a CD ROM, message per the attached document. On tapping the cancel button, the installation wizard gives the message 'Error 1714. The older version of 6.1.5.2 cannot be removed. Contact your technical support group.' which is what I'm doing. (Note, v6.1.5.2 hasn't been installed in the first place). I have tried installing both with 'typical' and 'custom' installation routes, without success. I have also removed earlier version(s) of LibreOffice, looking carefully for any orphans and manually removing them when discovered. What am I overlooking?
Just to be sure, you downloaded LO from official website (https://www.libreoffice.org/download/download/)? Also, do you have any external HDD or network shares? If yes, did you launch install from local HDD? About removing any previous trace of LO, you checked directories but did you also check: - Windows registry - user profile (see https://wiki.documentfoundation.org/UserProfile#Windows) ?
Sorry, I made the mistake of replying to the email. Here is my response to your queries: Hi, Thanks for your quick response to my enquiry. Yes, I downloaded LO from the official website. The download is to my laptop and there is no external HDD, everything is on the C:/ volume. As to sharing, I am not 100% sure. If I go into network sharing centre and then 'network' I see two computer icons displayed, one the laptop the other my PC. If I double left-click on the PC icon it says 'this folder is empty' so I am assuming the laptop cannot 'look at' the PC. If I double left-click on the laptop icon, I see a 'users' folder with a green sleeved T-bar beneath it, but not sure what this is about. Looking from the PC, I can 'see' the laptop, but that is the only icon shown! If I double left-click, I see a 'users' folder with a green sleeved T-bar beneath it, but not sure what this is about, as above. As far as I can see, file sharing is turned off. FYI, this is the same overall set up I have been using for some time, and haven't noticed problems before. The laptop is running Windows 10 (upgraded from Win7) and the PC is running native Win10. LO runs and updates OK on the PC. I hope this helps. Kind regards Ian Rolland PS Over the next few days I am likely to be slow or non-existent in responding as I will not be able to always access my computers dues to other commitments elsewhere.
Thank you for your response. I must recognize I'm a bit stuck. You downloaded the setup file in your local hdd and tried to install it. So it shouldn't display this. Since I don't have more questions, I put it back to UNCONFIRMED.
Error 1714 are always MS Installer DB issues. You have to clean out the installer DB entries--by hand with a Regedit session. Identifying the exact KEY requires another install attempt and capturing a verbose log: e.g. msixec.exe /i LibreOffice_6.1.5.2_Win_x64.msi /L*v install6152log.txt Then open the log in a text editor (I prefer Notepad++ for this) and search for the Error 1704 details including the installers GUID key. Then locate that GUID in the Registry's installer cache(s): HKEY_CLASSES_ROOT\Installer\UpgradeCodes\ or HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\ and delete. Alternatively, YMMV but MS does provide a general use tool -- good luck. https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
Thanks for the helpful advice so speedily given. After reviewing the registry via REGEDIT, and seeming to find only one 'dud' reference to LibreOffice that made no difference after deleting it, I took the advice in comment 4 and used the MS tool suggested. On running it, it indicated that LO 4.x and another component were still installed (blowed if I could find where!). I used the tool's remove program routine for both these and, lo and behold, the problem has gone away and I have a clean installation of LO running sweetly. Thank you VSF.