Description: I cloned an Hdd on SSD to speed up my notebook, everything is ok but only Libreoffice Fresh does not work anymore, impossible to install it again, even deleting all the entries on the registry. Then I find out that using Libreoffice 6.0.6 installs and works fine, but I can never update it again, every time I try halfway through the installation it reports an error and cancels the installation in progress. Actual Results: I'm using without problems 6.0.6 is the most recent one i can install Expected Results: With newer versions it starts the installation and stops in the middle, after some waiting it starts the operation of canceling the installation automatically Reproducible: Always User Profile Reset: No Additional Info:
Could you give a try to https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed ?
I tried also with the Microsoft application, the problem remains the same. I can't install 6.2.1 and 6.1.5 and don't even update, the installation stops. It is only possible with 6.0.6
Thank you for your feedback. Just to be sure, did you download LO from official website https://www.libreoffice.org/download/download/ ? Also, here are some actions to try: - remove any LO version - clean remnant directories (temp dirs) - rename or remove your LO profile (see https://wiki.documentfoundation.org/UserProfile#Windows) - launch MS tool - search for "LibreOffice" in Windows registry to see if there are some remnants in order to delete them - clean Windows registry with a tool like ccleaner ou glary utilities - reboot and try again an install If it doesn't work, I must recognize I could only advise a complete Windows reinstall since perhaps cloning has some cons. But I know it's tedious and I'm not even sure about the result.
(In reply to info from comment #0) > I can never update it again, every time I try halfway through the installation > it reports an error and cancels the installation in progress. At this moment one should think to oneself: "if writing "an error" is appropriate when reporting a problem?" ;-) First, you should check and provide that error here verbatim. Then, check <https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)> to find information on creating installation log. Providing it here would *possibly* allow to recognize the problem.
Setting to NEEDINFO until feedback is provided based on comment 4...
Dear info, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
I tried all the solutions, including the complete uninstall of Libreoffice, cleaning windows register, delete manually all the directory and traces on HDD where ther's information about Libreoffice and try to reinstall the fresh version. Nothing! Impossible to install the fresh, it's accepted only 6.0.6. I don't have any other idea, I will try to install an fresh copy of Windows. Thank you to all for the help. Carlo
Hello, Which version of Windows do you use ? I think you didn't mention it
Dear info, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp
Everything i try to do don't solve this problem, also edit the regedit manually, make the secure clean of all the directory where was installed, etc, etc. At the end i decide to format the hdd and reinstall windows and later Libreoffice and finally work. Maybe Windows don't like the cloaning operation. ;-) Thank's to all for the help Carlo