Bug 124218 - Tooltips can appear beneath the mouse pointer, if pointer size has been increased in Windows settings
Summary: Tooltips can appear beneath the mouse pointer, if pointer size has been incre...
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
Inherited From OOo
Hardware: x86-64 (AMD64) Windows (All)
: low minor
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Toolbars-Tooltips
  Show dependency treegraph
 
Reported: 2019-03-19 23:59 UTC by typingcat
Modified: 2024-10-23 03:15 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
Tooltip of Writer. (34.59 KB, image/png)
2019-03-19 23:59 UTC, typingcat
Details
Tooltip of Notepad++. (5.72 KB, image/png)
2019-03-20 00:00 UTC, typingcat
Details
Screen capture. (319.51 KB, image/gif)
2019-03-21 19:01 UTC, typingcat
Details

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Description typingcat 2019-03-19 23:59:01 UTC
Description:
Unlike other programmes such as Notepad++, the tooltip is displayed below the button regardless of the pointer size. If the pointer is big, then the tooltip is obscured by the pointer. I will attach screenshots of Writer and Notepad++ for comparison.

Steps to Reproduce:
1. Place the mouse pointer on a toolbar item
2.
3.

Actual Results:
Tooltip beneath the pointer.

Expected Results:
Tooltip below the pointer.


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Comment 1 typingcat 2019-03-19 23:59:53 UTC
Created attachment 150111 [details]
Tooltip of Writer.
Comment 2 typingcat 2019-03-20 00:00:53 UTC
Created attachment 150112 [details]
Tooltip of Notepad++.
Comment 3 mulla.tasanim 2019-03-21 18:32:44 UTC
Hello 

Thank you for reporting the bug.

I can not reproduce the bug in

Version: 6.2.1.2 (x64)
Build ID: 7bcb35dc3024a62dea0caee87020152d1ee96e71
CPU threads: 4; OS: Windows 6.3; UI render: default; VCL: win; 
Locale: en-US (en_US); UI-Language: en-US
Calc: CL


Version: 6.3.0.0.alpha0+ (x64)
Build ID: 91cdf22b88a4f7bec243c8fb187627e766d3294c
CPU threads: 4; OS: Windows 6.3; UI render: default; VCL: win; 
TinderBox: Win-x86_64@42, Branch:master, Time: 2019-03-08_00:38:10
Locale: en-US (en_US); UI-Language: en-US
Calc: CL
Comment 4 typingcat 2019-03-21 19:01:10 UTC
Created attachment 150155 [details]
Screen capture.

It seems the position of the tooltip is not consistent. It can be reproduced with the default point, but to make it more conspicuous, please use a large pointer. Control Panel -> Mouse -> Pointers -> Scheme -> Windows Default (large) (system scheme).

Then, slowly move the pointer down to the "B (bold)" icon from above, not from below. 

If it is not clear, please refer to the attached screen capture (move.gif). It will be clear.
Comment 5 Buovjaga 2019-04-19 15:44:01 UTC
(In reply to typingcat from comment #0)
> OpenGL enabled: Yes

Does it behave differently, if you deactivate it: Tools - Options - LibreOffice - View - Use OpenGL for all rendering
Comment 6 typingcat 2019-04-19 15:51:25 UTC
No, I tried it with both OpenGL enabled and disabled, and the behaviour was the same.
Comment 7 Buovjaga 2019-04-19 16:15:57 UTC
Apologies, I had ignored your mention in comment 4. I repro with increased pointer size, already in version 3.3.0. Tweaking summary.
Comment 8 QA Administrators 2021-04-19 03:39:42 UTC Comment hidden (obsolete)
Comment 9 Michael Burr 2022-10-23 06:00:34 UTC
I am not the original reporter on this bug, but can confirm that is still exists:

Version: 7.4.2.3 (x64) / LibreOffice Community
Build ID: 382eef1f22670f7f4118c8c2dd222ec7ad009daf
CPU threads: 12; OS: Windows 10.0 Build 22000; UI render: Skia/Vulkan; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL

It is especially bad when the size of the mouse pointer is increased.  In Windows 10/11: 

  - Settings/Accessibility/Mouse Pointer and Touch/Mouse Pointer/Size

Set the size of the mouse pointer to 4 or more and the tool tips are obscured more often than not.
Comment 10 QA Administrators 2024-10-23 03:15:09 UTC
Dear typingcat,

To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.
 
If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


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Warm Regards,
QA Team

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