Created attachment 150292 [details] --> https://bugs.documentfoundation.org/attachment.cgi?id=150292&action=edit Showes the windows opened, crash reports, and the loop it creates for the user This bug was filed from the crash reporting server and is br-cb46075e-41bc-4146-a472-215db2f62578. ========================================= Pressing F-1 when the help system has not been installed, and may do so if it is installed initiates a loop of crashes and recoveries, even in Safe Mode. F-1 help is not installed with the Ubuntu Software store nor is it available from there. Pressing F-1 in Writer, Calc and Draw displayes a message that help is not installed. Clicking [Read Help Online] opens a browser with the correct page, But it also causes LibreOffice to crash. Clicking [Cancel] causes LibreOffice to crash. Recovering from the crash has involved still more crashes even in Safe Mode. Please see attached PDF file for the details with illustrations. It takes about five steps to make it back to an editable recovered document, if Safe Mode is Not selected in any of the steps. If Safe mode is selected in any step, then it takes about nine steps to get to a recovered and editable document in a Safe Mode window. I am in process of finding the proper way of installing either of the Help LibreOffice_6.1.5_Kubyx_x86-64_deb_helppack_en-US.tar.gz which archive manager opens but https://www.libreoffice.org/download/download Offers no instructions for where it should be Extracted. Options > LibreOffice > Paths does not list a path for "Help" ** I add needing to install help properly because I cannot test F-1 with a correctly installed offline help to confirm whether that would or would not cause a crash as well. Why I have marked Severity as Critical. 1.The Ubuntu Store does not list the help file and the option to install it from there. 2.The help file has to be downloaded from the site with out instructions as to which file folder it should be placed, and “attached” to the menu. 3. I used Synaptic Package Manager to download and I thought install the help file but found while documenting this that it did not successfully make it available to the F-1 key, creating same loop of crashes. 4. Options > LibreOffice > Paths does not list a path for "Help" Leaving the Question of I judged this as a Critical bug for a great majority of users, especially new users. Attachment: LOffice Help F1 causes crash with loops.pdf ----- This bug report was lost during the BZ outage -> https://www.mail-archive.com/libreoffice-bugs@lists.freedesktop.org/msg583741.html
@Luigi, Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
As requested. 1. Closed Libreoffice 2. renamed Home/.config/Libreoffice/4/User to User-old 3. Opened libreoffice. No existing documents displayed. 4. Opened a new Writer document. 5. Noted that a new /User profile created in Home/.config/Libreoffice/4 along with a .lock file 6. Clicked [Help] 7. Clicked [Help ... F-1] The help not installed message displayed with the [View online] and [Cancel] buttons/ 8. Clicked [Cancel] Once again, Err- LibreOffice 2019-03-31 01.png which confirms that my test using Safe Mode did confirm that the profile was not part of the problem. Also confirms that Safe Mode does still exclude the profile when running. Wish I could provide something more specific to expose the problem. Luigi PS: Screen shots are identical to those already provided.
I can't reproduce it in Versió: 6.1.4.2 ID de la construcció: 1:6.1.4-0ubuntu0.16.04.1~lo2 Fils de CPU: 4; SO: Linux 4.15; Renderitzador de la IU: per defecte; VCL: x11; Configuració local: ca-ES (ca_ES.UTF-8); Calc: group threaded Could you please paste the info from Help - about LibreOffice ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the information has been provided
Created attachment 150487 [details] About LibreOffice from Help Menu Glad to provide it.
checked with gtk2 and no crash here either. Could you please confirm you reset you user profile as described in comment 1 ?
[Automated Action] NeedInfo-To-Unconfirmed
it seems like a duplicate of bug 125208 *** This bug has been marked as a duplicate of bug 125208 ***