124433 – LibreOffice crashed

Bug 124433 - LibreOffice crashed

Summary: LibreOffice crashed

Status:	RESOLVED INSUFFICIENTDATA

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	LibreOffice (show other bugs)
Version: (earliest affected)	6.1.5.1 rc
Hardware:	x86-64 (AMD64) Linux (All)

Importance:	medium normal
Assignee:	Not Assigned

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:

Reported:	2019-03-29 16:12 UTC by Wellington
Modified:	2019-10-31 03:37 UTC (History)
CC List:	3 users (show)

See Also:
Crash report or crash signature:

Attachments
Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.

Description Wellington 2019-03-29 16:12:52 UTC

Description:

I am using libreoffice from two debian testing repositories the application closes unexpectedly I wonder if the error is from the application or system to direct the error correctly

Actual Results:
# system log
Mar 29 16:09:42 localhost kernel: [ 2346.791358] audit: type=1400 audit(1553875781.997:61): apparmor="ALLOWED" operation="open" info="Failed name lookup - disconnected path" error=-13 profile="libreoffice-soffice" name="usr/share/drirc.d" pid=30878 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
Mar 29 16:09:42 localhost kernel: [ 2346.793683] audit: type=1400 audit(1553875781.997:62): apparmor="ALLOWED" operation="open" info="Failed name lookup - disconnected path" error=-13 profile="libreoffice-soffice" name="usr/share/drirc.d" pid=30878 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
Mar 29 16:09:42 localhost kernel: [ 2346.801385] audit: type=1400 audit(1553875782.005:63): apparmor="ALLOWED" operation="open" info="Failed name lookup - disconnected path" error=-13 profile="libreoffice-soffice" name="usr/share/drirc.d" pid=30878 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
Mar 29 16:09:42 localhost kernel: [ 2346.801795] audit: type=1400 audit(1553875782.005:64): apparmor="ALLOWED" operation="open" info="Failed name lookup - disconnected path" error=-13 profile="libreoffice-soffice" name="usr/share/drirc.d" pid=30878 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
Mar 29 16:09:42 localhost kernel: [ 2346.804335] audit: type=1400 audit(1553875782.009:65): apparmor="ALLOWED" operation="open" info="Failed name lookup - disconnected path" error=-13 profile="libreoffice-soffice" name="rw/usr/lib/libreoffice/program/services" pid=30877 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
Mar 29 16:09:42 localhost kernel: [ 2346.817203] audit: type=1400 audit(1553875782.021:66): apparmor="ALLOWED" operation="open" info="Failed name lookup - disconnected path" error=-13 profile="libreoffice-soffice" name="usr/share/drirc.d" pid=30878 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
##

# terminal output
Fatal exception: Signal 11
Stack:
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3d693)[0x7fb9faa76693]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3d8a3)[0x7fb9faa768a3]
/lib/x86_64-linux-gnu/libc.so.6(+0x37940)[0x7fb9fa88e940]
/usr/lib/libreoffice/program/libuno_cppu.so.3(+0x14a82)[0x7fb9f7aaba82]
/usr/lib/libreoffice/program/libuno_cppu.so.3(uno_type_any_assign+0x97)[0x7fb9f7aab0f7]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2a97138)[0x7fb9fd52e138]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2a97e15)[0x7fb9fd52ee15]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN3utl10ConfigItemC2ERKN3rtl8OUStringE14ConfigItemMode+0x7b)[0x7fb9fd52386b]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2aec538)[0x7fb9fd583538]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN19SvtSysLocaleOptionsC1Ev+0x11f)[0x7fb9fd584a2f]
/usr/lib/libreoffice/program/libmergedlo.so(_Z7InitVCLv+0x1a0)[0x7fb9fd8d5f20]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2e404bd)[0x7fb9fd8d74bd]
/usr/lib/libreoffice/program/libmergedlo.so(_Z6SVMainv+0x30)[0x7fb9fd8d7510]
/usr/lib/libreoffice/program/libmergedlo.so(soffice_main+0x91)[0x7fb9fc9b4e41]
/usr/lib/libreoffice/program/soffice.bin(+0x107b)[0x55e64c78907b]
/lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xeb)[0x7fb9fa87b09b]
/usr/lib/libreoffice/program/soffice.bin(+0x10ba)[0x55e64c7890ba]


Expected Results:
Application is not loaded


Reproducible: Always


User Profile Reset: No



Additional Info:

Comment 1 raal 2019-03-29 16:30:50 UTC

Hello,

Thank you for filing the bug. For the test, could you rename your LibreOffice directory profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new try? Thank you

Comment 2 Xisco Faulí 2019-04-02 09:38:31 UTC

Thank you for reporting the bug. To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present

Comment 3 glumpad 2019-04-02 14:56:11 UTC

Have same issue but renaming the userprofile helps in my case but for further errorfinding here my output too (not userfriendly when they loose their profile and also many can't manage the error on their own):


libreoffice --safe-mode


Fatal exception: Signal 11
Stack:
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3a440)[0x7f216933e440]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3a5b0)[0x7f216933e5b0]
/lib/x86_64-linux-gnu/libc.so.6(+0x354b0)[0x7f2168f6f4b0]
/usr/lib/libreoffice/program/libuno_cppu.so.3(uno_type_any_assign+0x6e9)[0x7f21629d8c49]
/usr/lib/libreoffice/program/libmergedlo.so(+0x298adde)[0x7f216bee7dde]
/usr/lib/libreoffice/program/libmergedlo.so(+0x298bc4e)[0x7f216bee8c4e]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN3utl10ConfigItemC2ERKN3rtl8OUStringE14ConfigItemMode+0x84)[0x7f216bedc424]
/usr/lib/libreoffice/program/libmergedlo.so(+0x29e9b68)[0x7f216bf46b68]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN19SvtSysLocaleOptionsC1Ev+0x15c)[0x7f216bf47d7c]
/usr/lib/libreoffice/program/libmergedlo.so(_Z7InitVCLv+0x1c0)[0x7f216c320710]
/usr/lib/libreoffice/program/libmergedlo.so(_Z10ImplSVMainv+0x125)[0x7f216c3220f5]
/usr/lib/libreoffice/program/libmergedlo.so(soffice_main+0x8a)[0x7f216b2b02da]
/usr/lib/libreoffice/program/soffice.bin[0x4006eb]
/lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf0)[0x7f2168f5a830]
/usr/lib/libreoffice/program/soffice.bin[0x400729]


libreoffice

(soffice:2020): Gdk-WARNING **: gdk_window_set_icon_list: icons too large


Fatal exception: Signal 11
Stack:
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3a440)[0x7f950d0fe440]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3a5b0)[0x7f950d0fe5b0]
/lib/x86_64-linux-gnu/libc.so.6(+0x354b0)[0x7f950cd2f4b0]
/usr/lib/libreoffice/program/libuno_cppu.so.3(uno_type_any_assign+0x6e9)[0x7f9506798c49]
/usr/lib/libreoffice/program/libmergedlo.so(+0x298adde)[0x7f950fca7dde]
/usr/lib/libreoffice/program/libmergedlo.so(+0x298bc4e)[0x7f950fca8c4e]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN3utl10ConfigItemC2ERKN3rtl8OUStringE14ConfigItemMode+0x84)[0x7f950fc9c424]
/usr/lib/libreoffice/program/libmergedlo.so(+0x29e9b68)[0x7f950fd06b68]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN19SvtSysLocaleOptionsC1Ev+0x15c)[0x7f950fd07d7c]
/usr/lib/libreoffice/program/libmergedlo.so(_Z7InitVCLv+0x1c0)[0x7f95100e0710]
/usr/lib/libreoffice/program/libmergedlo.so(_Z10ImplSVMainv+0x125)[0x7f95100e20f5]
/usr/lib/libreoffice/program/libmergedlo.so(soffice_main+0x8a)[0x7f950f0702da]
/usr/lib/libreoffice/program/soffice.bin[0x4006eb]
/lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf0)[0x7f950cd1a830]
/usr/lib/libreoffice/program/soffice.bin[0x400729]


output in syslog in that time:

Apr  2 16:54:45 linux-pc kernel: [21028.918939] audit_printk_skb: 516 callbacks suppressed
Apr  2 16:54:45 linux-pc kernel: [21028.918944] audit: type=1400 audit(1554216885.477:2326): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/usr/share/nvidia-384/nvidia-application-profiles-384.130-rc" pid=2212 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
Apr  2 16:54:45 linux-pc kernel: [21028.933397] audit: type=1400 audit(1554216885.493:2327): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/usr/share/nvidia-384/nvidia-application-profiles-384.130-rc" pid=2212 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
Apr  2 16:54:45 linux-pc kernel: [21028.963913] audit: type=1400 audit(1554216885.521:2328): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/proc/modules" pid=2212 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
Apr  2 16:54:45 linux-pc kernel: [21028.964118] audit: type=1400 audit(1554216885.521:2329): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/proc/driver/nvidia/params" pid=2212 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
Apr  2 16:54:45 linux-pc kernel: [21028.964159] audit: type=1400 audit(1554216885.521:2330): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/dev/nvidiactl" pid=2212 comm="soffice.bin" requested_mask="wr" denied_mask="wr" fsuid=1001 ouid=0
Apr  2 16:54:45 linux-pc kernel: [21028.964253] audit: type=1400 audit(1554216885.521:2331): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/proc/modules" pid=2212 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
Apr  2 16:54:45 linux-pc kernel: [21028.964403] audit: type=1400 audit(1554216885.521:2332): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/dev/nvidia-modeset" pid=2212 comm="soffice.bin" requested_mask="wr" denied_mask="wr" fsuid=1001 ouid=0
Apr  2 16:54:45 linux-pc kernel: [21028.964448] audit: type=1400 audit(1554216885.521:2333): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/proc/driver/nvidia/params" pid=2212 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
Apr  2 16:54:45 linux-pc kernel: [21028.964476] audit: type=1400 audit(1554216885.521:2334): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/dev/nvidia0" pid=2212 comm="soffice.bin" requested_mask="wr" denied_mask="wr" fsuid=1001 ouid=0
Apr  2 16:54:45 linux-pc kernel: [21028.964608] audit: type=1400 audit(1554216885.521:2335): apparmor="ALLOWED" operation="open" profile="libreoffice-soffice" name="/proc/driver/nvidia/params" pid=2212 comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0



When I rename the ~/.config/libreoffice/4 (~47MB) to ~/.config/libreoffice/4.bak it creates a new one at the start (~1,7MB) but all user settings are lost (of course).

Comment 4 glumpad 2019-04-02 15:01:45 UTC

(In reply to glumpad from comment #3)
> Have same issue but renaming the userprofile helps in my case but for
> further errorfinding here my output too (not userfriendly when they loose
> their profile and also many can't manage the error on their own):
> 
> 
> libreoffice --safe-mode
> 
> 
> Fatal exception: Signal 11
> Stack:
> /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3a440)[0x7f216933e440]
> /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3a5b0)[0x7f216933e5b0]
> /lib/x86_64-linux-gnu/libc.so.6(+0x354b0)[0x7f2168f6f4b0]
> /usr/lib/libreoffice/program/libuno_cppu.so.
> 3(uno_type_any_assign+0x6e9)[0x7f21629d8c49]
> /usr/lib/libreoffice/program/libmergedlo.so(+0x298adde)[0x7f216bee7dde]
> /usr/lib/libreoffice/program/libmergedlo.so(+0x298bc4e)[0x7f216bee8c4e]
> /usr/lib/libreoffice/program/libmergedlo.
> so(_ZN3utl10ConfigItemC2ERKN3rtl8OUStringE14ConfigItemMode+0x84)[0x7f216bedc4
> 24]
> /usr/lib/libreoffice/program/libmergedlo.so(+0x29e9b68)[0x7f216bf46b68]
> /usr/lib/libreoffice/program/libmergedlo.
> so(_ZN19SvtSysLocaleOptionsC1Ev+0x15c)[0x7f216bf47d7c]
> /usr/lib/libreoffice/program/libmergedlo.
> so(_Z7InitVCLv+0x1c0)[0x7f216c320710]
> /usr/lib/libreoffice/program/libmergedlo.
> so(_Z10ImplSVMainv+0x125)[0x7f216c3220f5]
> /usr/lib/libreoffice/program/libmergedlo.
> so(soffice_main+0x8a)[0x7f216b2b02da]
> /usr/lib/libreoffice/program/soffice.bin[0x4006eb]
> /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf0)[0x7f2168f5a830]
> /usr/lib/libreoffice/program/soffice.bin[0x400729]
> 
> 
> libreoffice
> 
> (soffice:2020): Gdk-WARNING **: gdk_window_set_icon_list: icons too large
> 
> 
> Fatal exception: Signal 11
> Stack:
> /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3a440)[0x7f950d0fe440]
> /usr/lib/libreoffice/program/libuno_sal.so.3(+0x3a5b0)[0x7f950d0fe5b0]
> /lib/x86_64-linux-gnu/libc.so.6(+0x354b0)[0x7f950cd2f4b0]
> /usr/lib/libreoffice/program/libuno_cppu.so.
> 3(uno_type_any_assign+0x6e9)[0x7f9506798c49]
> /usr/lib/libreoffice/program/libmergedlo.so(+0x298adde)[0x7f950fca7dde]
> /usr/lib/libreoffice/program/libmergedlo.so(+0x298bc4e)[0x7f950fca8c4e]
> /usr/lib/libreoffice/program/libmergedlo.
> so(_ZN3utl10ConfigItemC2ERKN3rtl8OUStringE14ConfigItemMode+0x84)[0x7f950fc9c4
> 24]
> /usr/lib/libreoffice/program/libmergedlo.so(+0x29e9b68)[0x7f950fd06b68]
> /usr/lib/libreoffice/program/libmergedlo.
> so(_ZN19SvtSysLocaleOptionsC1Ev+0x15c)[0x7f950fd07d7c]
> /usr/lib/libreoffice/program/libmergedlo.
> so(_Z7InitVCLv+0x1c0)[0x7f95100e0710]
> /usr/lib/libreoffice/program/libmergedlo.
> so(_Z10ImplSVMainv+0x125)[0x7f95100e20f5]
> /usr/lib/libreoffice/program/libmergedlo.
> so(soffice_main+0x8a)[0x7f950f0702da]
> /usr/lib/libreoffice/program/soffice.bin[0x4006eb]
> /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf0)[0x7f950cd1a830]
> /usr/lib/libreoffice/program/soffice.bin[0x400729]
> 
> 
> output in syslog in that time:
> 
> Apr  2 16:54:45 linux-pc kernel: [21028.918939] audit_printk_skb: 516
> callbacks suppressed
> Apr  2 16:54:45 linux-pc kernel: [21028.918944] audit: type=1400
> audit(1554216885.477:2326): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice"
> name="/usr/share/nvidia-384/nvidia-application-profiles-384.130-rc" pid=2212
> comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
> Apr  2 16:54:45 linux-pc kernel: [21028.933397] audit: type=1400
> audit(1554216885.493:2327): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice"
> name="/usr/share/nvidia-384/nvidia-application-profiles-384.130-rc" pid=2212
> comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
> Apr  2 16:54:45 linux-pc kernel: [21028.963913] audit: type=1400
> audit(1554216885.521:2328): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice" name="/proc/modules" pid=2212
> comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
> Apr  2 16:54:45 linux-pc kernel: [21028.964118] audit: type=1400
> audit(1554216885.521:2329): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice" name="/proc/driver/nvidia/params" pid=2212
> comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
> Apr  2 16:54:45 linux-pc kernel: [21028.964159] audit: type=1400
> audit(1554216885.521:2330): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice" name="/dev/nvidiactl" pid=2212
> comm="soffice.bin" requested_mask="wr" denied_mask="wr" fsuid=1001 ouid=0
> Apr  2 16:54:45 linux-pc kernel: [21028.964253] audit: type=1400
> audit(1554216885.521:2331): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice" name="/proc/modules" pid=2212
> comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
> Apr  2 16:54:45 linux-pc kernel: [21028.964403] audit: type=1400
> audit(1554216885.521:2332): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice" name="/dev/nvidia-modeset" pid=2212
> comm="soffice.bin" requested_mask="wr" denied_mask="wr" fsuid=1001 ouid=0
> Apr  2 16:54:45 linux-pc kernel: [21028.964448] audit: type=1400
> audit(1554216885.521:2333): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice" name="/proc/driver/nvidia/params" pid=2212
> comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
> Apr  2 16:54:45 linux-pc kernel: [21028.964476] audit: type=1400
> audit(1554216885.521:2334): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice" name="/dev/nvidia0" pid=2212
> comm="soffice.bin" requested_mask="wr" denied_mask="wr" fsuid=1001 ouid=0
> Apr  2 16:54:45 linux-pc kernel: [21028.964608] audit: type=1400
> audit(1554216885.521:2335): apparmor="ALLOWED" operation="open"
> profile="libreoffice-soffice" name="/proc/driver/nvidia/params" pid=2212
> comm="soffice.bin" requested_mask="r" denied_mask="r" fsuid=1001 ouid=0
> 
> 
> 
> When I rename the ~/.config/libreoffice/4 (~47MB) to
> ~/.config/libreoffice/4.bak it creates a new one at the start (~1,7MB) but
> all user settings are lost (of course).

Additional: Version: 6.2.2.2
Build-ID: 1:6.2.2-0ubuntu0.16.04.1~lo1
from PPA:  http://ppa.launchpad.net/libreoffice/ppa/ubuntu xenial InRelease

Comment 5 QA Administrators 2019-09-30 02:52:22 UTC Comment hidden (obsolete)

Dear Wellington,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 6 QA Administrators 2019-10-31 03:37:28 UTC

Dear Wellington,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp