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Bug 124483 - LibreOffice Writer Mouse problems after some time: no marking of text possible
Summary: LibreOffice Writer Mouse problems after some time: no marking of text possible
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.2.2.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Selection
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Reported: 2019-04-01 18:44 UTC by Hermann Rochholz
Modified: 2020-05-10 03:44 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Hermann Rochholz 2019-04-01 18:44:30 UTC
Description:
I have here on Win7 Pro the problem, that the text cannot be marked by the mouse. But this only when I am logged in for a long time. 
Maybe I can reproduce it, too, when I sent my PC for a sleep. 
After reboot everything works fine. Always.

This text here- can be marked. And in my LO text- no way. 
Some weeks ago I completely set up my Laptop NEW.
Therefore I did not reset my profile - before was the same problem.
---------
Now I started Impress: text marking by mouse works.
Now I restarted Writer: This does not work.

Kind regards 

Steps to Reproduce:
1. Let PC on for more than an hour
2. Try to mark text. 

Actual Results:
---------

Expected Results:
---------


Reproducible: Always


User Profile Reset: Yes



Additional Info:
[Information automatically included from LibreOffice]
Locale: de
Module: TextDocument
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: Win7 Pro
Comment 1 mulla.tasanim 2019-04-03 05:37:03 UTC
Thank you for reporting the bug.

I can not reproduce the bug in

Version: 6.2.1.2 (x64)
Build ID: 7bcb35dc3024a62dea0caee87020152d1ee96e71
CPU threads: 4; OS: Windows 6.3; UI render: default; VCL: win; 
Locale: en-US (en_US); UI-Language: en-US
Calc: CL


Version: 6.3.0.0.alpha0+ (x64)
Build ID: 91cdf22b88a4f7bec243c8fb187627e766d3294c
CPU threads: 4; OS: Windows 6.3; UI render: default; VCL: win; 
TinderBox: Win-x86_64@42, Branch:master, Time: 2019-03-08_00:38:10
Locale: en-US (en_US); UI-Language: en-US
Calc: CL
Comment 2 Buovjaga 2019-04-22 16:35:50 UTC
Do you remember the oldest version this has happened?

It would be interesting, if you installed an old version in parallel and experimented with it: https://wiki.documentfoundation.org/QA/BugTriage#Step_7:_Regression_Testing
Maybe versions from the 4 and 5 periods.
Comment 3 Xisco Faulí 2019-05-23 12:19:15 UTC
Hello Hermann Rochholz,
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 4 Hermann Rochholz 2019-06-08 20:17:38 UTC
Yes- to Problem is still alive. 
Version: 6.2.4.2 (x64)

I do not know how to show you this problem. 
Im am not abolutely shure that it is not my laptop.

On the other hand: Other applications do not show this problem. 
I again reproduced:
LO works fine (not fully correct - have to make a new different bug report NOW). Close my laptop and with this it is going into some energy saving mode (without  dumping these big files). 
Opening the laptop, 
typing my login,
starting LO writer and then it's not possible to mark several characters with my mouse. 
Multiple clicks allow to mark words or sentences.  
But NO single characters. 

If I try this here in www-address of firefox - no problem: umentf is copied out.
This would be NOT possible with LO writer.  

Now I have to restart the Laptop and it works. 

Hermann
Comment 5 QA Administrators 2019-06-09 03:02:26 UTC Comment hidden (obsolete)
Comment 6 Dieter 2019-11-11 19:05:04 UTC
Hello Hermann, a new major release of LibreOffice is available since this bug was reported. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.

And just for clarificatin, if the bug is still present: It's only a problem with the mouse, that means, you can mark a single character with keyboard, right?
Comment 7 QA Administrators 2020-05-10 03:44:27 UTC
Dear Hermann Rochholz,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

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