Bug 124483 - LibreOffice Writer Mouse problems after some time: no marking of text possible
Summary: LibreOffice Writer Mouse problems after some time: no marking of text possible
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.2.2.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Selection
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Reported: 2019-04-01 18:44 UTC by Hermann Rochholz
Modified: 2020-06-10 03:48 UTC (History)
3 users (show)

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Crash report or crash signature:
Regression By:


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Description Hermann Rochholz 2019-04-01 18:44:30 UTC
Description:
I have here on Win7 Pro the problem, that the text cannot be marked by the mouse. But this only when I am logged in for a long time. 
Maybe I can reproduce it, too, when I sent my PC for a sleep. 
After reboot everything works fine. Always.

This text here- can be marked. And in my LO text- no way. 
Some weeks ago I completely set up my Laptop NEW.
Therefore I did not reset my profile - before was the same problem.
---------
Now I started Impress: text marking by mouse works.
Now I restarted Writer: This does not work.

Kind regards 

Steps to Reproduce:
1. Let PC on for more than an hour
2. Try to mark text. 

Actual Results:
---------

Expected Results:
---------


Reproducible: Always


User Profile Reset: Yes



Additional Info:
[Information automatically included from LibreOffice]
Locale: de
Module: TextDocument
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: Win7 Pro
Comment 1 mulla.tasanim 2019-04-03 05:37:03 UTC
Thank you for reporting the bug.

I can not reproduce the bug in

Version: 6.2.1.2 (x64)
Build ID: 7bcb35dc3024a62dea0caee87020152d1ee96e71
CPU threads: 4; OS: Windows 6.3; UI render: default; VCL: win; 
Locale: en-US (en_US); UI-Language: en-US
Calc: CL


Version: 6.3.0.0.alpha0+ (x64)
Build ID: 91cdf22b88a4f7bec243c8fb187627e766d3294c
CPU threads: 4; OS: Windows 6.3; UI render: default; VCL: win; 
TinderBox: Win-x86_64@42, Branch:master, Time: 2019-03-08_00:38:10
Locale: en-US (en_US); UI-Language: en-US
Calc: CL
Comment 2 Buovjaga 2019-04-22 16:35:50 UTC
Do you remember the oldest version this has happened?

It would be interesting, if you installed an old version in parallel and experimented with it: https://wiki.documentfoundation.org/QA/BugTriage#Step_7:_Regression_Testing
Maybe versions from the 4 and 5 periods.
Comment 3 Xisco Faulí 2019-05-23 12:19:15 UTC
Hello Hermann Rochholz,
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 4 Hermann Rochholz 2019-06-08 20:17:38 UTC
Yes- to Problem is still alive. 
Version: 6.2.4.2 (x64)

I do not know how to show you this problem. 
Im am not abolutely shure that it is not my laptop.

On the other hand: Other applications do not show this problem. 
I again reproduced:
LO works fine (not fully correct - have to make a new different bug report NOW). Close my laptop and with this it is going into some energy saving mode (without  dumping these big files). 
Opening the laptop, 
typing my login,
starting LO writer and then it's not possible to mark several characters with my mouse. 
Multiple clicks allow to mark words or sentences.  
But NO single characters. 

If I try this here in www-address of firefox - no problem: umentf is copied out.
This would be NOT possible with LO writer.  

Now I have to restart the Laptop and it works. 

Hermann
Comment 5 QA Administrators 2019-06-09 03:02:26 UTC Comment hidden (obsolete)
Comment 6 Dieter 2019-11-11 19:05:04 UTC
Hello Hermann, a new major release of LibreOffice is available since this bug was reported. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.

And just for clarificatin, if the bug is still present: It's only a problem with the mouse, that means, you can mark a single character with keyboard, right?
Comment 7 QA Administrators 2020-05-10 03:44:27 UTC Comment hidden (obsolete)
Comment 8 QA Administrators 2020-06-10 03:48:51 UTC
Dear Hermann Rochholz,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp