Description: Often the next file to be opened fails. After closing the alreday open files the recovery dialog shows up. After clicking recovery, all files open up including the new one. Steps to Reproduce: 1. files stored on NAS 2. links to files exist on desktop 3. open file1 with double-click on desktop link 4. open file2 with double-click on desktop link Actual Results: --> pretty often the file2 does not open, nothing happens --> close file1 --> open office recovery dialog pops up --> click "yes recover" --> both file1 and file2 open up Expected Results: just open the clicked file directly Reproducible: Sometimes User Profile Reset: No Additional Info:
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? Can you provide more information about your windows version and file protocol you use (smb?) ? Which LibreOffice version do you use? Please copy information from Menu "Help/About LibreOffice" Do you use LibreOffice Quickstarter? -> Menu "Tools/Options.../LibreOffice/General" if not, please activate I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
I resetted the user profile --> the error persists
I tried using the quick starter --> the error persists and changes a little: now randomly I cannot open a file anymore. it looks like the same error as before but related to quick starter. If I then close quick starter the before clicked files open but without the recover dialog.
Version: 6.2.2.2 (x64) Build-ID: 2b840030fec2aae0fd2658d8d4f9548af4e3518d CPU-Threads: 20; BS: Windows 10.0; UI-Render: GL; VCL: win; Gebietsschema: de-DE (de_DE); UI-Sprache: de-DE Calc: CL
Win10 Version 1803 Build 17134.648
i cannot confirm this behaviour with LO 6.1.5.2 (Quickstarter enabled) and Win10x64: stored 2 *.ods files on my nas (connected via smb1) and added 2 links on windows desktop: \\my-nas\USB_NAS\tmp\file1.ods \\my-nas\USB_NAS\tmp\file2.ods double clicking, both files will open, .lock files are created on nas too, closing without crash. can you find an event in windows event log?
Hi, yes, lock files are created on NAS but I also had this effect with lokally stored files. I'm sorry to not find a case to reproduce it on purpose, it seems to be related to nothing. One thing I realised: When I work in "safte mode" I get a green status bar on the bottom when I use a file with external references and click on refresh. I NEVER get this bar when not in safe mode. I resettet the user profile several times...maybe this is a hint. As I said, when the quickstarter is active and the "file does not open" problem occures, the whole programm doe not respond with any dialog anymore until I shutdown the quick starter, then all before clicked files open up... I'll try a complete de-install, is there a cleab-up tool for all left-over files and registry entries?
(In reply to Bert from comment #7) > I'll try a complete de-install, is there a cleab-up tool for all left-over > files and registry entries? in general it should work if you uninstall LO. i recommend to check whether "C:\Program Files\LibreOffice" folder has been deleted and i would rename (or delete) user profile in %appdata%\LibreOffice. reg key can beo found in: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\LibreOffice"
Even after complete uninstall and re-install the error persists on all machines I'm using... Sorry, as I have to work with the apps I now moved to Microsoft Office 365.
Might be a long shot, but you could try unticking the checkbox: Tools - Options - LibreOffice - View: Use OpenGL for all rendering Let us know how it goes.
Dear Bert, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
I do not use LibreOffice anymore, sorry