124607 – Opening docx file makes LO writer crash

Bug 124607 - Opening docx file makes LO writer crash

Summary: Opening docx file makes LO writer crash

Status:	RESOLVED WORKSFORME

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	LibreOffice (show other bugs)
Version: (earliest affected)	unspecified
Hardware:	All All

Importance:	medium normal
Assignee:	Not Assigned

URL:
Whiteboard:
Keywords:	filter:docx

Duplicates (1):	125260 (view as bug list)
Depends on:
Blocks:	DOCX-Opening
	Show dependency tree / graph

Reported:	2019-04-08 11:41 UTC by Oliver Sander
Modified:	2020-01-24 09:38 UTC (History)
CC List:	5 users (show)

See Also:	125260 http://bugs.debian.org/927063
Crash report or crash signature:

Attachments
File that causes the crash (21.72 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document) 2019-04-08 11:41 UTC, Oliver Sander	Details
View All Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.

Description Oliver Sander 2019-04-08 11:41:32 UTC

Created attachment 150609 [details]
File that causes the crash

Opening the attached file gives me a textbox saying "Due to an expected error LO crashed" (my translation of a German text). 

If I then click 'ok', the document recuperation dialog starts, but when I click on "start recuperation", I get a hard segfault with the screen message attached below.

My LO version is

Version: 6.1.5.2
Build-ID: 1:6.1.5-1
CPU-Threads: 4; BS: Linux 4.19; UI-Render: Standard; VCL: gtk3; 
Gebietsschema: de-DE (de_DE.UTF-8); Calc: group threaded

This has been reproduced independently on two separate Linux machines.  On a third machine the file opens without issues...

~/tmp> lowriter 2_Document_cannot_be_opened.docx 

(soffice:17598): GLib-GObject-WARNING **: 13:38:40.702: ../../../gobject/gsignal.c:3492: signal name 'selection_changed' is invalid for instance '0x562015104ed0' of type 'OOoAtkObjCompTxt'


Fatal exception: Signal 6
Stack:
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3d693)[0x7f28b3639693]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3d8a3)[0x7f28b36398a3]
/lib/x86_64-linux-gnu/libc.so.6(+0x37940)[0x7f28b3429940]
/lib/x86_64-linux-gnu/libc.so.6(gsignal+0x10b)[0x7f28b34298bb]
/lib/x86_64-linux-gnu/libc.so.6(abort+0x121)[0x7f28b3414535]
/usr/lib/libreoffice/program/libmergedlo.so(+0x11e6746)[0x7f28b4840746]
/usr/lib/libreoffice/program/libvclplug_gtk3lo.so(+0x88427)[0x7f28abbcc427]
/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0(g_main_context_dispatch+0x158)[0x7f28b2921dd8]
/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0(+0x4e1c8)[0x7f28b29221c8]
/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0(g_main_context_iteration+0x2c)[0x7f28b292225c]
/usr/lib/libreoffice/program/libvclplug_gtk3lo.so(+0x89963)[0x7f28abbcd963]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN11Application5YieldEv+0x2e)[0x7f28b6493b9e]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN6Dialog7ExecuteEv+0x6e)[0x7f28b61e2d7e]
/usr/lib/libreoffice/program/libmergedlo.so(+0x237d15f)[0x7f28b59d715f]
/usr/lib/libreoffice/program/libmergedlo.so(+0x1efbac5)[0x7f28b5555ac5]
/usr/lib/libreoffice/program/libmergedlo.so(+0x1efc239)[0x7f28b5556239]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2e3ec8b)[0x7f28b6498c8b]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x17772)[0x7f28b3613772]
/usr/lib/libreoffice/program/libuno_sal.so.3(+0x3d76f)[0x7f28b363976f]
/lib/x86_64-linux-gnu/libc.so.6(+0x37940)[0x7f28b3429940]
/lib/x86_64-linux-gnu/libc.so.6(gsignal+0x10b)[0x7f28b34298bb]
/lib/x86_64-linux-gnu/libc.so.6(abort+0x121)[0x7f28b3414535]
/usr/lib/libreoffice/program/libmergedlo.so(+0x11e6746)[0x7f28b4840746]
/usr/lib/libreoffice/program/libvclplug_gtk3lo.so(+0x88427)[0x7f28abbcc427]
/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0(g_main_context_dispatch+0x158)[0x7f28b2921dd8]
/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0(+0x4e1c8)[0x7f28b29221c8]
/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0(g_main_context_iteration+0x2c)[0x7f28b292225c]
/usr/lib/libreoffice/program/libvclplug_gtk3lo.so(+0x89963)[0x7f28abbcd963]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN11Application5YieldEv+0x2e)[0x7f28b6493b9e]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN6Dialog7ExecuteEv+0x6e)[0x7f28b61e2d7e]
/usr/lib/libreoffice/program/libmergedlo.so(+0x237d32c)[0x7f28b59d732c]
/usr/lib/libreoffice/program/libmergedlo.so(+0x1efbac5)[0x7f28b5555ac5]
/usr/lib/libreoffice/program/libmergedlo.so(+0x1effe77)[0x7f28b5559e77]
/usr/lib/libreoffice/program/libmergedlo.so(+0x1f0062a)[0x7f28b555a62a]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2c1e098)[0x7f28b6278098]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN16SalUserEventList18DispatchUserEventsEb+0x187)[0x7f28b64758e7]
/usr/lib/libreoffice/program/libvclplug_gtk3lo.so(+0x88669)[0x7f28abbcc669]
/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0(g_main_context_dispatch+0x158)[0x7f28b2921dd8]
/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0(+0x4e1c8)[0x7f28b29221c8]
/usr/lib/x86_64-linux-gnu/libglib-2.0.so.0(g_main_context_iteration+0x2c)[0x7f28b292225c]
/usr/lib/libreoffice/program/libvclplug_gtk3lo.so(+0x89963)[0x7f28abbcd963]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN11Application5YieldEv+0x2e)[0x7f28b6493b9e]
/usr/lib/libreoffice/program/libmergedlo.so(_ZN11Application7ExecuteEv+0x45)[0x7f28b6495315]
/usr/lib/libreoffice/program/libmergedlo.so(+0x1f01a96)[0x7f28b555ba96]
/usr/lib/libreoffice/program/libmergedlo.so(+0x2e40416)[0x7f28b649a416]
/usr/lib/libreoffice/program/libmergedlo.so(_Z6SVMainv+0x30)[0x7f28b649a510]
/usr/lib/libreoffice/program/libmergedlo.so(soffice_main+0x91)[0x7f28b5577e41]
/usr/lib/libreoffice/program/soffice.bin(+0x107b)[0x56201332e07b]
/lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xeb)[0x7f28b341609b]
/usr/lib/libreoffice/program/soffice.bin(+0x10ba)[0x56201332e0ba]
~/tmp>

Comment 1 Xisco Faulí 2019-04-08 13:04:56 UTC

I can't reproduce it in

Versión: 6.2.2.2
Id. de compilación: 2b840030fec2aae0fd2658d8d4f9548af4e3518d
Subprocs. CPU: 1; SO: Windows 6.1; Repres. IU: predet.; VCL: win; 
Configuración regional: es-ES (es_ES); Idioma de IU: es-ES
Calc: threaded

Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.

Comment 2 Oliver Sander 2019-04-08 18:36:12 UTC

I installed 

Version: 6.2.2.2
Build ID: 2b840030fec2aae0fd2658d8d4f9548af4e3518d
CPU threads: 4; OS: Linux 4.19; UI render: default; VCL: kde5; 
Locale: de-DE (de_DE.UTF-8); UI-Language: en-US
Calc: threaded

and the problem went away.

On the other hand, I just asked the person that originally sent me the problematic document, and he can still reproduce the issue with

Version: 6.2.2.2
Build-ID: 6.2.2-3
CPU-Threads: 4; BS: Linux 5.0; UI-Render: Standard; VCL: kde5;
Gebietsschema: de-DE (de_DE.UTF-8); UI-Sprache: de-DE
Calc: threaded

I don't really know what to make of this...

Comment 3 Xisco Faulí 2019-04-09 12:20:51 UTC

(In reply to Oliver Sander from comment #2)
> I installed 
> 
> Version: 6.2.2.2
> Build ID: 2b840030fec2aae0fd2658d8d4f9548af4e3518d
> CPU threads: 4; OS: Linux 4.19; UI render: default; VCL: kde5; 
> Locale: de-DE (de_DE.UTF-8); UI-Language: en-US
> Calc: threaded
> 
> and the problem went away.
> 
> On the other hand, I just asked the person that originally sent me the
> problematic document, and he can still reproduce the issue with
> 
> Version: 6.2.2.2
> Build-ID: 6.2.2-3
> CPU-Threads: 4; BS: Linux 5.0; UI-Render: Standard; VCL: kde5;
> Gebietsschema: de-DE (de_DE.UTF-8); UI-Sprache: de-DE
> Calc: threaded
> 
> I don't really know what to make of this...

Good to hear.
Could you please tell the person to re-test with a clean profile -> https://wiki.documentfoundation.org/UserProfile ?

Comment 4 Oliver Sander 2019-04-09 18:22:11 UTC

I did.  The result, I was told, of running LO in 'safe-mode', was that the problem persists.

I tried the same with my installation of 6.1.5.2 which I used for my original bug report.  Same result: the problem persists.

Comment 5 Oliver Sander 2019-04-14 20:59:20 UTC

Next attempt: I downloaded and installed version 6.1.5.2 from https://www.libreoffice.org/download 

Version: 6.1.5.2
Build ID: 90f8dcf33c87b3705e78202e3df5142b201bd805
CPU threads: 4; OS: Linux 4.19; UI render: default; VCL: kde4; 
Locale: de-DE (de_DE.UTF-8); Calc: group threaded

and with that I can open the file without problems.  Remember that I got the original bug with the same version, but taken from Debian.  So maybe this is a Debian packaging bug?  For reference, here is the downstream bug I filed:

  https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=927063

Comment 6 Xisco Faulí 2019-04-17 14:51:34 UTC

(In reply to Oliver Sander from comment #5)
> Next attempt: I downloaded and installed version 6.1.5.2 from
> https://www.libreoffice.org/download 
> 
> Version: 6.1.5.2
> Build ID: 90f8dcf33c87b3705e78202e3df5142b201bd805
> CPU threads: 4; OS: Linux 4.19; UI render: default; VCL: kde4; 
> Locale: de-DE (de_DE.UTF-8); Calc: group threaded
> 
> and with that I can open the file without problems.  Remember that I got the
> original bug with the same version, but taken from Debian.  So maybe this is
> a Debian packaging bug?  For reference, here is the downstream bug I filed:
> 
>   https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=927063

it seems to be a debian problem then...
Adding Rene to the loop

Comment 7 Xisco Faulí 2019-05-13 12:27:37 UTC

*** Bug 125260 has been marked as a duplicate of this bug. ***

Comment 8 QA Administrators 2019-11-10 03:49:31 UTC Comment hidden (obsolete)

Dear Oliver Sander,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 9 Oliver Sander 2019-11-13 20:20:05 UTC

The situation is unchanged.

Comment 10 QA Administrators 2019-11-14 03:45:24 UTC Comment hidden (obsolete)

[Automated Action] NeedInfo-To-Unconfirmed

Comment 11 Xisco Faulí 2020-01-20 18:41:59 UTC

I can't reproduce it in

Version: 6.5.0.0.alpha0+
Build ID: fc1f85127968d1c2e0a53dace51bf8a78f9e6ca5
CPU threads: 4; OS: Linux 4.19; UI render: default; VCL: gtk3; 
Locale: en-US (en_US.UTF-8); UI-Language: en-US
Calc: threaded

on debian 10

Could you please try to reproduce it with a master build from http://dev-builds.libreoffice.org/daily/master/ ?
You can install it alongside the standard version.
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the master build

Comment 12 Oliver Sander 2020-01-24 09:38:04 UTC

I tested it with the LibreOffice provided by current Debian unstable, and LO did not crash.  So whatever caused this bug seems to have gone.  Thanks for your help.