Bug 124861 - LibreOffice instalation hangs in windows 8.1 64bit
Summary: LibreOffice instalation hangs in windows 8.1 64bit
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.2.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Installer-Windows
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Reported: 2019-04-20 13:47 UTC by dilsiam
Modified: 2019-11-20 03:52 UTC (History)
2 users (show)

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Description dilsiam 2019-04-20 13:47:07 UTC
Description:
Installations hang and is interrupted, before it begins to install it ask about Apple Mobile Device to be shut down, I don't have a clue why LibreOffice asks this

Steps to Reproduce:
1.Download the msi file from libreoffice.org page
2.Start installation, Windows ask for permission it is granted
3.Begins then ask for Apple Mobile Device to be shut down

Actual Results:
The installation hangs then tells it has been interrrupted

Expected Results:
I exptected the LibreOffice would be installed


Reproducible: Always


User Profile Reset: No



Additional Info:
Installing on my PC
Comment 1 Mike Kaganski 2019-04-21 19:31:13 UTC
Could you please clarify what does "hang and is interrupted"? Does it hang indefinitely, until you manually interrupt it? Or does it breaks installation by itself?

Could you please provide an install log using a command like this:

> msiexec /i path\to\LibreOffice.msi /l*vx c:\libreoffice-install.log

and then attach zipped log here? Thanks.
Comment 2 QA Administrators 2019-10-20 02:34:06 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2019-11-20 03:52:24 UTC
Dear dilsiam,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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