Created attachment 150899 [details] Please refer to the bug descripion This problem started with 6.2.2 and is also present in 6.2.3. It is not present in 6.2.1. When the user attempts to create a new Writer or Impress document using "Create document" or File -> New from an open document menu, LO hangs. Looking at the soffice.bin process via top, soffice.bin consumes almost 100% of a CPU and the memory assigned to the process increases. The only way to exit is to kill the soffice.bin process. This occurs with an existing profile, a new profile (deletion of the existing one), or in safe mode. To reproduce: 1) Install LO 6.2.2 or 6.2.3. I have installed the following, using the "dnf install *" command while in the RPMS folder of the packages, in this order: LibreOffice_6.2.3_Linux_x86-64_rpm.tar.gz LibreOffice_6.2.3_Linux_x86-64_rpm_langpack_fr.tar.gz LibreOffice_6.2.3_Linux_x86-64_rpm_helppack_fr.tar.gz LibreOffice_6.2.3_Linux_x86-64_rpm_helppack_en-US.tar.gz The installation was also re-done after deleting the whole installation. These packages were downloaded from the LO site. 2) Launch LO. 3) In the interface, press the Create Writer Document or the Create Impress Presentation 4) LO hangs This can also be done using: 1) Launch LO 2) In the interface, press the Create Calc Spreadsheet 3) In Calc, File -> New -> Text Document Or using: 1) Launch LO 2) In the interface, press the Templates button, or 2a) In the interface, press the little triangle next to open the list of templates and select any entry The attachment contains: - The About information of the LO installation - The OS information of the computer (uname) - Various captures over a 5 minute period of the output of the top command after performing one of the steps above - Output of the gdb "bt" command after attaching to a "hung" LO process
Problem can be removed by going into Tools -> Options and selecting the paths TAB. There, remove the $HOME folder of the user in the list, save and restart.
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Deleted the profile completely before re-testing. Accessing templates caused the issue to appear.
I am not able to reproduce the issue Version: 6.3.1.2 Build ID: 6.3.1-1 CPU threads: 4; OS: Linux 5.2; UI render: default; VCL: gtk3; Locale: it-IT (en_GB.UTF-8); UI-Language: en-GB Calc: threaded
A new major release of LibreOffice is available since this bug was reported. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear Remy Gauthier, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Remy Gauthier, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp