Bug 125434 - Windows Installer doesn't work
Summary: Windows Installer doesn't work
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
6.2.3.1 rc
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Installer-Windows
  Show dependency treegraph
 
Reported: 2019-05-21 19:45 UTC by Kenzo
Modified: 2019-12-20 03:39 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Kenzo 2019-05-21 19:45:42 UTC
Description:
I cannot install Libre Office on my PC. I downloaded twice the Windows version 6.2.3_Win_x86 and it tells me that something with the packet is not working with Windows Installer...

Actual Results:
Installation of the software impossible

Expected Results:
Possibility to install Libre office on my computer and use it. Thanks


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 1 m_a_riosv 2019-05-21 20:30:47 UTC
Please from where is the download and what is the web browser?
Comment 3 Christian Lohmaier 2019-05-22 11:07:34 UTC
(and please provide the exact error message you get)
If the message tells that it is not a valid windows installation file, then the most likely cause is an incomplete file/interrupted download. Let us know the mirror in that case.
Comment 4 QA Administrators 2019-11-19 03:29:05 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2019-12-20 03:38:58 UTC
Dear Kenzo,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp