Bug 125581 - Writer freezes
Summary: Writer freezes
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.2.4.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-05-29 15:27 UTC by thatmtnear
Modified: 2019-12-28 03:32 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description thatmtnear 2019-05-29 15:27:36 UTC
Description:
Writer freezes when I key in GA, zip codes 30705 or 30721, or today's date.

So help me.  The machine I use for writing has its wi-fi card removed for air gapping. 

Can't give you files because they have been erased and Libre removed.
The crash is continuing in Libre Office Portable.  

Trying to get an organized crime family off my back-please help.

Steps to Reproduce:
I opened a new file without a home address header.  Keyed in letter.  Second address info was in body of letter.  Froze after "Dalton, GA".  

Opened a third file.  Tried to key in date line.  Froze.

Opened a fourth file.  Keyed in June 1, 2019.  Did not freeze.
Did not add home address lines, tried to put them in body of letter.  Froze.

Actual Results:
Computer freezes.  Closed files in Task Manager, Libre restored files, froze again.

Expected Results:
Software should have worked. 


Reproducible: Always


User Profile Reset: No



Additional Info:
Computer has been in a double padlocked case but padlocks can be picked.
Computer has a OS password and a BIOS/CMOS password.  Lenovo 64 bit running Win10 with no updates and no registration.

If it is malware, it was installed from a flash drive.

I would not have believed it myself, if I hadn't experienced it.
Comment 1 Dieter 2019-05-30 09:48:55 UTC
(In reply to thatmtnear from comment #0)
> Can't give you files because they have been erased and Libre removed.
> The crash is continuing in Libre Office Portable.

I assume, it might be difficult to reproduce the bug without a file. So could you perhaps create a new file and attach it, if LO still freezes?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
(Please note that the attachment will be public, remove any sensitive information before attaching it)
Comment 2 QA Administrators 2019-11-27 03:46:59 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2019-12-28 03:32:14 UTC
Dear thatmtnear,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp