Bug 125599 - Installing most recent version ended up removing the program and reported an error that installation couldn't complete this is under Windows 7 professional 64k
Summary: Installing most recent version ended up removing the program and reported an ...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.2.2.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Installer-Windows
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Reported: 2019-05-31 00:22 UTC by Alastair McIntyre
Modified: 2021-06-18 04:03 UTC (History)
2 users (show)

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Crash report or crash signature:


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Description Alastair McIntyre 2019-05-31 00:22:09 UTC
Description:
Using LibreOffice v 6.2.1 it works fine.  However I did an update on that version which I guess is v 6.2.3 it ended up uninstalling the program but then couldn't install the new version.  I didn't actually notice that had happened and was trying to load the program today and couldn't find it on my computer.  I then went to download the latest version which is v 6.2.4 but noticed it couldn't complete the install.  I thus went back to v 6.1.2. which installed fine.  I am running under Windows 7 Professional 64 bit. So just thought I'd let you know.

Actual Results:
Just installing the program first by doing an update then trying a brand new install.

Expected Results:
It couldn't install the program and left me a message saying that.


Reproducible: Didn't try


User Profile Reset: No



Additional Info:
It should have installed the software
Comment 1 Buovjaga 2019-08-28 17:27:32 UTC
Have you had better luck with version 6.3?
Comment 2 Alastair McIntyre 2019-09-02 14:24:07 UTC
Haven't tried that version.
Comment 3 Xisco Faulí 2020-11-18 15:26:58 UTC
Hello Alastair McIntyre,
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Comment 4 QA Administrators 2021-05-18 04:16:35 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2021-06-18 04:03:25 UTC
Dear Alastair McIntyre,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp