Description: LibreOffice Writer (Version: 6.0.7.3) under Ubuntu 18.04.2 LTS. When first time opened Writer the menu toolbar works, after some seconds no way to select menus, submenus, ecc. Actual Results: Open Write, write some text, wait 10-30 seconds Expected Results: No further possibility to select the Menu toolbar options, sub-options... Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: [Information automatically included from LibreOffice] Locale: en-US Module: TextDocument [Information guessed from browser] OS: Linux (All) OS is 64bit: yes Version: 6.0.7.3 Build ID: 1:6.0.7-0ubuntu0.18.04.6 CPU threads: 4; OS: Linux 4.18; UI render: default; VCL: gtk3; Locale: en-US (en_US.UTF-8); Calc: group
Thank you for reporting the bug. It seems you're using an old version of LibreOffice. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version. Change to RESOLVED WORKSFORME, if the problem went away.
Dear Hernan, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
The problem still appear with new LibreOffice version under a minor Ubuntu upgrade. I have updated (new installation) Libreoffice to version 6.3.3.2.0+ under Ubuntu 18.04.3 LTS. The problem remains the same. LibreOffice's horizontal menu toolbar still freezes after some seconds, but now I've discovered a way to unfreeze it without loosing my work. To unfreeze the menu toolbar I can press the "Toogle Print Preview" icon (in the icon/instruments menu horizontal bar) and then press the icon button "Close Preview" to go back working in my document. I hope this can give you hints to fix this annoying problem. Thank you very much. Hernan M .Vago
Created attachment 156265 [details] Versions and procedure to unfreeze Screenshot of libreoffice and ubuntu versions Procedure to unfreeze
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Thank you for your answer and request. I have checked the OpenGL option, I'm not sure the option is enabled or not, I'm attacching a screenshot with the settings I can see. Hernan Vago
Created attachment 156503 [details] OpenGL settings I'm not sure of the OpenGL settings, I'm attacching a screenshot with the settings from my LibreOffice.
Strange! In compaerison with my version (for Windows) OpenGL-settings are missing(should be part of Graphics Output).
This is the command and output in my linux computer about OpenGl. It may be useful: vagoh@hernanpc:~$ glxinfo | grep OpenGL OpenGL vendor string: Intel Open Source Technology Center OpenGL renderer string: Mesa DRI Intel(R) Haswell OpenGL core profile version string: 4.5 (Core Profile) Mesa 19.0.8 OpenGL core profile shading language version string: 4.50 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile OpenGL core profile extensions: OpenGL version string: 3.0 Mesa 19.0.8 OpenGL shading language version string: 1.30 OpenGL context flags: (none) OpenGL extensions: OpenGL ES profile version string: OpenGL ES 3.1 Mesa 19.0.8 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.10 OpenGL ES profile extensions:
[Automated Action] NeedInfo-To-Unconfirmed
Does the freeze occur, if you launch from the command line with SAL_USE_VCLPLUGIN=gen libreoffice The mentions of OpenGL are red herrings, because it is not normally available on Linux.
You need an Icon! The blank page icon that installs with the program is lame IMHO. So, I generally pick from the available Windoze icons & install one of them. Use the graphic(logo?)that appears in the installation window? It's Kewel!
(In reply to Buovjaga from comment #11) > Does the freeze occur, if you launch from the command line with > SAL_USE_VCLPLUGIN=gen libreoffice > > The mentions of OpenGL are red herrings, because it is not normally > available on Linux. Still waiting for a reply to this.
I launch libreoffice writer using the following command: $ libreoffice -env:SAL_USE_VCLPLUGIN=gen The problem seems not to appear. I waited for more than 15 minutes. Do I have to use this method from now on? Thank you very much. Hernan
Now my LibreOffice has been updated to version 6.4.3.2 The problem i still present in version 6.4.3.2 The problem does not appean in version 6.4.3.2 launching if from the terminal using the command "libreoffice -env:SAL_USE_VCLPLUGIN=gen"
(In reply to Hernan from comment #14) > I launch libreoffice writer using the following command: > $ libreoffice -env:SAL_USE_VCLPLUGIN=gen > > The problem seems not to appear. I waited for more than 15 minutes. > > Do I have to use this method from now on? Thanks for testing. The gen backend is a fallback that is normally not used. It is not very aesthetically pleasing unfortunately. You could try also launching LibreOffice in Safe Mode: Help - Restart in safe mode and then Continue in safe mode. It might be a problem in your user profile and Safe Mode allows to test temporarily with a new profile: https://wiki.documentfoundation.org/UserProfile