Bug 126436 - Installation hangs and never completes
Summary: Installation hangs and never completes
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
6.2.5.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
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Keywords:
Depends on:
Blocks:
 
Reported: 2019-07-16 20:59 UTC by Gaétan Jetté
Modified: 2019-07-26 04:26 UTC (History)
0 users

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Description Gaétan Jetté 2019-07-16 20:59:18 UTC 
Description:
When trying to update from LibreOffice 6.1.5 to 6.2.5 on a Windows 8.1 machine, the install hangs with the progress bar stuck at about 10% It says it is copying files, but according to the Task Manager, the program was utilizing 0% CPU. After waiting an hour, I cancelled the installation. The previous version had been erased, so when I tried to reinstall it, it stalled at the same spot. This is the french version of LibreOffice and a French version of Windows.

Steps to Reproduce:
1. Double-Click on the installation file
2. Click next until the installation begins
3. After a little while, the installation hangs

Actual Results:
after an hour of waiting, the installation still has not finished

Expected Results:
A successful installation


Reproducible: Always


User Profile Reset: No



Additional Info:
Comment 1 Gaétan Jetté 2019-07-25 13:44:42 UTC 
I tried to re-install 2 days later. There were 2 Windows updates in between, and this time the installation worked. The only thing different I did is let LibreOffice create a shortcut on the desktop.

Due to the 2 Windows updates, and the fact that the installation now works, this bug is probably non-reproducible, and thus should be closed.