Bug 126806 - Version number does not change in Custom Install over previous install
Summary: Version number does not change in Custom Install over previous install
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.3.0.4 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Installer-Windows
  Show dependency treegraph
 
Reported: 2019-08-10 02:25 UTC by PacaGarse5
Modified: 2020-12-28 03:44 UTC (History)
4 users (show)

See Also:
Crash report or crash signature:


Attachments
clips of appwiz.cpl before and after custom upgrade install (798.39 KB, image/png)
2019-08-10 14:43 UTC, V Stuart Foote
Details

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Description PacaGarse5 2019-08-10 02:25:32 UTC
Description:
I did the Custom Install over the previous install and didn't change any options other than the previous install. In the tab Help - About LibreOffice, the previous version number still appears. In the Windows Control Panel\Programs\Programs and Settings, the previous version number still appears.

Steps to Reproduce:
1.Custom Install
2.didn't change any options other than the previous install
3.look tab Help - About LibreOffice
4.look Control Panel\Programs\Programs

Actual Results:
the previous version number still appears.

Expected Results:
When Custom Install over the previous installation and not changing any options other than the previous installation, on the tab Help - About LibreOffice, the version number of the new installation should appear. In the Windows Control panel\Programs\Programs and Settings, the version number of the new installation should appear.


Reproducible: Always


User Profile Reset: No



Additional Info:
Versão: 6.3.0.3 (x64)
Threads da CPU:4; SO:Windows 10.0; Realizador da interface: padrão; VCL: win; 
Local: pt-BR (pt_BR); Idioma de IU: pt-BR
Calc: threaded
Comment 1 V Stuart Foote 2019-08-10 14:43:40 UTC
Created attachment 153286 [details]
clips of appwiz.cpl before and after custom upgrade install

Can not confirm on Windows 10 64-bit en-US (1903) with
Version: 6.3.0.4 (x64)
Build ID: 057fc023c990d676a43019934386b85b21a9ee99
CPU threads: 4; OS: Windows 10.0; UI render: GL; VCL: win; 
Locale: en-US (en_US); UI-Language: en-US
Calc: threaded

"Run as Administrator" command window install: msiexec.exe /i of the 6.3.0.4 msi package, and its help pack.

Screen clip of the MS Windows system 'appwiz.cpl' before and after the upgrade.

For OP was the installation run as Administrator?  And, where did the installation get placed?  Any chance you've installed a mix of 32-bit and 64-bit versions?
Comment 2 PacaGarse5 2019-08-12 20:45:01 UTC
(In reply to V Stuart Foote from comment #1)

> Created attachment 153286 [details]
> clips of appwiz.cpl before and after custom upgrade install
> 
> Can not confirm on Windows 10 64-bit en-US (1903) with
> Version: 6.3.0.4 (x64)
> Build ID: 057fc023c990d676a43019934386b85b21a9ee99
> CPU threads: 4; OS: Windows 10.0; UI render: GL; VCL: win; 
> Locale: en-US (en_US); UI-Language: en-US
> Calc: threaded
> 
> "Run as Administrator" command window install: msiexec.exe /i of the 6.3.0.4
> msi package, and its help pack.
> 
> Screen clip of the MS Windows system 'appwiz.cpl' before and after the
> upgrade.
> 
> For OP was the installation run as Administrator? 

No.

> And, where did the installation get placed? 

Default. In the default folder of LibreOffice installations.

> Any chance you've installed a mix of 32-bit and 64-bit versions?

No mix. Only 64-bit. Only LibreOffice_6.X.X.X_Win_x64.msi
Comment 3 QA Administrators 2019-08-19 07:10:40 UTC Comment hidden (obsolete)
Comment 4 Buovjaga 2020-05-16 14:45:27 UTC
Do you see the same with 6.4.x?
Comment 5 Buovjaga 2020-05-30 14:40:23 UTC
Some guy changed this to WFM even though their own issue was on macOS. Back to needinfo.
Comment 6 QA Administrators 2020-11-27 04:41:09 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2020-12-28 03:44:26 UTC
Dear PacaGarse5,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp