Description: I have been using Libreoffice since version 5 on ubuntu 12.04 to the latest ubuntu. Three days back my kernel got updated to 5.0.0-25-generic in ubuntu 18.04.3,since then the moment i start libreoffice, my system freezes when progress bar reaches the end. I have to do a reset to boot in to my system. I have a Ryzen 3 2200G with MSI A320M board with 16 gigs of RAM. Till now i never had any problems. Can you suggest any solutions. Steps to Reproduce: 1.Start libreoffice, it crashes ubuntu 18.04.3 once it reaches the end of progress bar 2. 3. Actual Results: ubuntu freezes Expected Results: ubuntu freezes Reproducible: Always User Profile Reset: No Additional Info: Normal loading and able to work
Here are some steps you can follow: https://wiki.documentfoundation.org/QA/FirstSteps
If you still reproduce the crash after having applied my last comment, you can retrieve a backtrace by following steps from : https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace
Created attachment 153797 [details] gdbtrace.log
I ran $libreoffice --safe-mode and turned off the opengl and opencl. On restarting libreoffice it runs normally. If select opencl and restart then ubuntu hangs again. I have to press reset button to again start ubuntu. The first steps, you mentioned gives me access to help only once I turn off the opengl and opencl so I get (UI Render: default). I tried How to get a backtrace steps, but once i tried crashing it by activating opencl,, ubuntu crashes and i cant get libreoffice to start or shut down or even ubuntu.
This seems weird: Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1". warning: Corrupted shared library list: 0x55555582b6e0 != 0x55555582a780 I don't know what could be the culprit. For the test, could you give a try to LO 6.3.0 by using LO ppa (see https://launchpad.net/~libreoffice/+archive/ubuntu/ppa)? (Also, be sure to have all the updates of your Ubuntu)
Hello S Kumar, Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear S Kumar, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear S Kumar, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp