Bug 127285 - EDITING: After save, close, open the 'Normal' and 'Notes' views are empty with all content invisible
Summary: EDITING: After save, close, open the 'Normal' and 'Notes' views are empty wit...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
6.2.6.2 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-09-02 12:28 UTC by samtuke
Modified: 2020-04-01 03:35 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
screenshot of content area empty but navigator and slides pane listing content (138.67 KB, image/png)
2019-09-02 12:28 UTC, samtuke
Details

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Description samtuke 2019-09-02 12:28:07 UTC
Created attachment 153817 [details]
screenshot of content area empty but navigator and slides pane listing content

After working on an 18 slide presentation for a few days, the most recent save, close, and re-open resulted in the 'Normal' view of the presentation in Impress being completely white and empty, with the content invisible. Exporting to PDF renders content correctly, as do the slide thumbnail views in the left hand side panel. 'Outline' appears to be OK, as is 'Slide sorter' (all content rendered correctly). The 'Navigator' panel lists elements correctly. However Notes is also empty and invisible.

Saving and opening the file as PPTX or OTP has the same results.

The presentation is confidential and cannot be shared publicly.
Comment 1 samtuke 2019-09-02 12:37:54 UTC
Correction: when saved and opened as pptx the issue is in fact resolved -- the 'Normal' and 'Notes' view are again visible.
Comment 2 Regina Henschel 2019-09-02 23:47:39 UTC
Has there been any accident with that file, e.g a crash while the file was open?

The reason might be, that the layer-set has got wrong 'visible' information. Please make a copy of the file and change the file name extension to .zip. Open the package and examine the sub-file style.xml. Open it in an editor and look for "draw:layer-set". There you will find five times "draw:layer". Has any of them a property "draw:display"? There should not be such property for a presentation document.

Export to pptx would indeed fix such problem, because that is a different file format, which does not know anything about "layer". And reimport would generate the default set.
Comment 3 QA Administrators 2020-03-01 03:01:49 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2020-04-01 03:35:48 UTC
Dear samtuke,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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