Description: I have just installed Libre Office 6.3.0 on Win 10 64 bit. If I start any app such as Writer or Calc the LibreOffice splash window displays but does not open the app.Task Manger shows Libre Office is using a consistent 30% CPU but L.O. does not proceed beyond the opening splash screen. I have tried the following several times and it does not fix the problem. Start in Safe Mode Select Option Reset to factory settings and tick Reset entire user profile Click Archive User Profile to have a backup copy of your User Profile (expand Advanced to make visible) Click button Restart in Normal Mode After the restart, L.O. immediately hangs, consuming about 30% CPU. Steps to Reproduce: 1. Start LibreOffice from Win10 start. 2. 3. Actual Results: L.O. splash screen opens and various messages at bottom of screen from components loading. L.O. window opens but remains blank, a "not responding" message at top line of window and L.O. is unresponsive and Task Manager shows L.O. consuming 30% CPU. Expected Results: L.O. opens Reproducible: Always User Profile Reset: Yes Additional Info: L.O. functions fine in Safe mode. I have tried to reset user profile as suggested on user forum but does not fix problem. I have tried switching off hardware acceleration in Safe mode and restarting but this does not fix the problem.
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Dear Clive R Long, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Clive R Long, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp