Description: After attempting to open a pptx file, Libreoffice crashes with the message: "Component cannot be loaded, possibly broken or incomplete installation. Full Error message: loading component library <file:///opt/libreoffice6.3/program/../program/libsdlo.so> failed" Steps to Reproduce: 1. Open pptx file. 2. Boom Error message Actual Results: Libreoffice crashes with the message: "Component cannot be loaded, possibly broken or incomplete installation. Full Error message: loading component library <file:///opt/libreoffice6.3/program/../program/libsdlo.so> failed" Expected Results: The file should open and be displayed Reproducible: Always User Profile Reset: No OpenGL enabled: Yes Additional Info: I can provide a screenshot of the error message if necessary. The file ///opt/libreoffice6.3/program/libsdlo.so exists, is readable, and executable. I also have version 6.1 on my system that opens the file without error.
Created attachment 154019 [details] screenshot of error message Message after attempting to open a pptx file.
Sorry, I messed up the working version number: 6.0 works and opens the file without error 6.1 fails to open file and produces the reported error 6.3 fails with the same message
Created attachment 154020 [details] pptx file that causes error pptx file that causes error
Did you check that Impress component is installed ? Status set to NEEDINFO, please set it back to UNCONFIRMED once requested informations are provided. Best regards. JBF
The Impress component is installed. It works well enough with other powerpoint files. The one I posted causes the error. Note that, as I have already stated, the shared library file that it is trying to load exists and that the permissions should allow it to be loaded.
[Automated Action] NeedInfo-To-Unconfirmed
No problem to open the pptx file with Version: 6.3.3.0.0+ Build ID: 154a9fc26890a34ac885f3191bf339b758c97936 Threads CPU : 4; OS : Linux 4.15; UI Render : par défaut; VCL: gtk3; Ubuntu_18.04_x86-64 Locale : fr-FR (fr_FR.UTF-8); Langue IHM : fr-FR Calc: threaded Best regards. JBF
Well, what am I supposed to do -- because it ain't working here. The shared library exists and Impress is not finding it.
No problem in Version: 6.4.0.0.alpha0+ Build ID: a283627036c9b1c56e4b765866b8fb8a26ec87ab CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3; Locale: ca-ES (ca_ES.UTF-8); UI-Language: en-US Calc: threaded nor in Versión: 6.3.1.2 (x86) Id. de compilación: b79626edf0065ac373bd1df5c28bd630b4424273 Subprocs. CPU: 1; SO: Windows 6.1; Repres. IU: predet.; VCL: win; Configuración regional: es-ES (es_ES); Idioma de IU: es-ES Calc: threaded
Does it work if you disable OpenGl ? -> https://wiki.documentfoundation.org/OpenGL I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Created attachment 154448 [details] no setting for opengl rendering I am unable to find the opengl setting per the instructions
My comment was somehow cut off. I did not find the option to disable opengl rendering as given in the wiki (screenshot attached). I did try to disable the hardware rendering option; but, I still get the same error when attempting to load the sample pptx.
Created attachment 154450 [details] glxinfo > glxinfo.txt
Created attachment 154451 [details] result of ldd /opt/libreoffice6.3/program/libsdlo.so > ldd.txt
I have attached the results of: result of ldd /opt/libreoffice6.3/program/libsdlo.so > ldd.txt libavahi-common.so.3 => not found libavahi-client.so.3 => not found Why are these required to open a pptx?
Created attachment 154456 [details] glxinfo > glxinfo.txt
Created attachment 154457 [details] no setting for opengl rendering
Created attachment 154458 [details] result of ldd /opt/libreoffice6.3/program/libsdlo.so > ldd.txt
And to install avahi, I will have to install the entire Mono C-Sharp Compiler???
Cannot reproduce this bug with the file provided; nor with opengl enabled or disabled (Settings | Libreoffice | View | Graphics | opengl). System here is Version: 6.3.4.2.0+ Build-ID: 1:6.3.4-2 CPU-Threads: 2; BS: Linux 5.3; UI-Render: GL; VCL: kde5; Gebietsschema: de-DE (de_DE.UTF-8); UI-Sprache: de-DE Calc: threaded
A new major release of LibreOffice is available since this bug was reported. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear timharig, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear timharig, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp