Description: While running the "LibreOffice_6.2.7_Win_x64.msi" installer, I receive the following popup messages before a rollback process initiates: "Warning 1909. Could not create shortcut LibreOffice 6.2.1.lnk" and "Internal Error 2909. ixoShortcutPropertyCreate". I am unable to run LibreOffice and cannot access any of my documents. Steps to Reproduce: 1. Run the "LibreOffice_6.2.7_Win_x64.msi" installer. 2. Follow the prompts to install the update 3. Actual Results: LibreOffice not updated. Previous version no longer available. Desktop shortcut was removed by the installer process. All applications within LibreOffice are no longer available for use. Expected Results: The "LibreOffice_6.2.7_Win_x64.msi" installer should update the previous version to the current version. I should have access to all applications within the LibreOffice suite and should have access to all of my documents. Reproducible: Always User Profile Reset: No OpenGL enabled: Yes Additional Info: Unable to copy "Help - About LibreOffice" information because LibreOffice failed to update and will not run. LibreOffice is no longer listed in my "Start" menu. Unable to reset profile because LibreOffice failed to update and will not run. LibreOffice is no longer listed in my "Start" menu. Renderer: GeForce GTX 1060 6GB/PCIe/SSE2 Vendor: NVIDIA Corporation Memory: 6144 MB Version: 4.6.0 NVIDIA 436.02 Shading language version: 4.60 NVIDIA To the best of my knowledge, OpenGL is enabled.
Created attachment 154165 [details] OpenGL Extensions Viewer Results
Are you sure it's "2909", not "2902"? Indeed, it makes think about https://ask.libreoffice.org/en/question/153170/libreoffice-603-internal-error-2902-ixoshortcutpropertycreate/ You can also brutal method: - uninstall any LO version - remove or backup LO profile (see https://wiki.documentfoundation.org/UserProfile#Windows) - install new LO version (make sure it comes from official website https://www.libreoffice.org/download/download/)
Dear IDMooseMan@yahoo.com, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
On September 15, 2019, at 11:51 AM Mountain Time, I replied with the following to an email I received, "You are correct; it was "2902". Thank you for the article links. I was able to install and run LibreOffice as of this morning." No idea why is still open after six months, but this issue was resolved back in September 2019.
Sorry if I missed your feedback. Let's put this one to WFM since there's no specific fix.