Description: Problem Event Name: APPCRASH Application Name: soffice.bin Application Version: 6.2.7.1 Application Timestamp: 5d67ce73 Fault Module Name: cppu3.dll Fault Module Version: 6.2.7.1 Fault Module Timestamp: 5d67a3bf Exception Code: c0000005 Exception Offset: 00000000000217de OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: fa79 Additional Information 2: fa794a26f94a2285e4418846f6c01828 Additional Information 3: 3b5b Additional Information 4: 3b5bedd0836873424c1c82b9143ac516 Actual Results: 1-Click on LibreOffice 6.2 Icon, 2-Error Window Appears, 3-"LibreOffice has stopped working Windows can check on line for a solution to the problem Check on Line, Close the program, View problem details. Expected Results: 1- Windows does not find a solution 2- Close the program 3- View problem details: This appears: Problem Event Name: APPCRASH Application Name: soffice.bin Application Version: 6.2.7.1 Application Timestamp: 5d67ce73 Fault Module Name: cppu3.dll Fault Module Version: 6.2.7.1 Fault Module Timestamp: 5d67a3bf Exception Code: c0000005 Exception Offset: 00000000000217de OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: fa79 Additional Information 2: fa794a26f94a2285e4418846f6c01828 Additional Information 3: 3b5b Additional Information 4: 3b5bedd0836873424c1c82b9143ac516 Reproducible: Always User Profile Reset: No Additional Info:
You can give a try to https://wiki.documentfoundation.org/QA/FirstSteps
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Dear Autochemical Corporation, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Autochemical Corporation, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp