Description: System ------ MacBook Pro 2015 with retina display running macOS Sierra 10.12.6 Summary ------- Launching LibreOffice causes it to "crash" displaying a dialog with the message "Due to an unexpected error, LibreOffice crashed. All files (...)" and a single [OK] button. Clicking the button and recovering the open files (if any) relaunches leading to a subsequent "crash". Applies to both "latest" available versions as of today: 6.3.2.2 and 6.2.7.1. Details ------- - LibreOffice self-crashes and no interaction is needed. - I recorded my screen and observed that from the main window being displayed until the "crash" it consistently took a little over 35 seconds. Interestingly the "splash screen" is shown/hidden-away in a split-second (mush less than half a second). - Things I tried: - Deleting the profile at ~/Library/Application Support/LibreOffice. - Creating a new user and using that account. - Running LibreOffice with a user with administrative privileges. - (Re)Starting in safe mode. - Rebooting the system. - Confirmed "use OpenCL" was disabled in the preferences. - It consistently fails the same way regardless of any "cleanup" attempts I did. - I checked all user and system level logs for any hints and found nothing. With no knowledge of any kind of diagnostic procedure, I explored older versions: - 6.0.0.1 seems to work ok. - 6.1.0.1 seems to fail in the same way. - 6.0.7.3 seems to work ok. I reviewed the release notes for 6.1 here (https://wiki.documentfoundation.org/ReleaseNotes/6.1) and found a link to this article (https://www.collaboraoffice.com/community-news/recent-mac-specific-fixes-in-libreoffice/) but I have no way of telling how such changes could result in this very odd behaviour: auto-crashing consistently 35 seconds after displaying the main window... :( Lastly ------ This is a **very** odd behaviour and I can't recall any recent changes I might have applied to the system -- and I am very conservative in such procedures as you can imagine by the >2 years old OS version -- but there might be something. Any assistance you can provide in diagnosing this will be very much appreciated: count on my cooperation. PS: Thanks a lot for LO! It is an amazing endeavor! :) Steps to Reproduce: 1. Launch LibreOffice. 2. Wait for the main window to be displayed. 3. Wait 35 seconds. Actual Results: The main window disappears and a new smaller dialog window is displayed with the message "Due to an unexpected error, LibreOffice crashed. All files (...)" and a single [Ok] button. Expected Results: The main window should not disappear, allowing me to continue any task I was on to. :) Reproducible: Always User Profile Reset: Yes Additional Info:
After having logged this bug I went checking for its presence by searching for it. That's when I found (https://bugs.documentfoundation.org/show_bug.cgi?id=127619) which looks very much the same -- for some reason I failed to find it before. Following that thread, I disabled checking for updates and now both "actual" versions no longer crash after the 35 seconds: that seems to be the culprit in my case. Please let me know: 1. If I should close this bug and follow up on the other one. 2. If there is any detail/diagnostic I can provide to help fixing this. Again, thanks a lot.
*** This bug has been marked as a duplicate of bug 127619 ***