Description: When I try to save a new document to the harddrive on my computer I get an error message that the file name does not exist!!! No problems when saving to the cloud. I have tried to reinstall, but the results are the same Steps to Reproduce: 1.Click on Save to 2.Select a location on hard drive 3.Error message Actual Results: Can't save to hard drive Expected Results: My document should be saved in the location I select Reproducible: Always User Profile Reset: Yes Additional Info: [Information automatically included from LibreOffice] Locale: sv Module: TextDocument [Information guessed from browser] OS: Windows (All) OS is 64bit: no
Could you give a try to https://wiki.documentfoundation.org/QA/FirstSteps ?
(In reply to Julien Nabet from comment #1) > Could you give a try to https://wiki.documentfoundation.org/QA/FirstSteps ? I have tried all possible solutions in Safe mode menu. Problem still persists.
Just to be sure, if you launch Writer, just type "test" then try to save in local hard disk, it fails I suppose? If you launch Wordpad (from Windows), just type "test" then try to save in local hard disk, it doesn't fail? Did you retrieve LO from official website (https://www.libreoffice.org/download/download/)? What's your Windows version? Have you got some antivirus installed? If yes, could you disable it temporarily and give it a new try?
I have added my answers after each of your questions. Just to be sure, if you launch Writer, just type "test" then try to save in local hard disk, it fails I suppose? YES, IT FAILS If you launch Wordpad (from Windows), just type "test" then try to save in local hard disk, it doesn't fail? NO; IT DOESN'T FAIL Did you retrieve LO from official website (https://www.libreoffice.org/download/download/)? I HAVE A SWEDISH VERSION, DOWNLOADED FROM SV.LIBREOFFICE.ORG What's your Windows version? IHAVE WINDOWS 10, VERSION 1909 Have you got some antivirus installed? If yes, could you disable it temporarily and give it a new try? I USE WINDOWS DEFENDER. NOT SURE HOW TO SWITCH IT OFF
Thank you for your feedback. About antivirus, if it's Windows Defender, there should be no problem. You can try to check if your Windows is up-to-date. Indeed, last Win10 version (see https://en.wikipedia.org/wiki/Windows_10 for sub versions of Windows 10) had some serious bugs these last weeks. Also, would it be possible you attach a screenshot by using https://bugs.documentfoundation.org/attachment.cgi?bugid=128904&action=enter link? Just for curiosity, do you reproduce this on another computer (if you have another one obviously) ?
Created attachment 156007 [details] This is the error message I get
(In reply to Harley Thomas from comment #6) > Created attachment 156007 [details] > This is the error message I get Since you didn't respond about the 2 other points, I suppose you don't have another pc to test and your Win10 has all the updates. I must recognize I'm stuck, no clue here.
I have three other computers at home. All with Win 10 and no problems with those computers.
Harley, this is definitely an operating system issue or the operating systems permissions on LibreOffice when you installed it. I would suggest you take your device to the retailer to have it checked. All apps can save files there is something very wrong not with LibreOffice but more like your installation of maybe the operating system but somehow more like the installation of LibreOffice. I hope this really helps AndrewS
(In reply to AndrewS from comment #9) > Harley, > > this is definitely an operating system issue or the operating systems > permissions on LibreOffice when you installed it. > > I would suggest you take your device to the retailer to have it checked. > All apps can save files there is something very wrong not with LibreOffice > but more like your installation of maybe the operating system but somehow > more like the installation of LibreOffice. Andrew is on point. Let's close this.