Description: Unable to install LibreOffice. The installation fails when trying to create a *.tmp file due to insufficient privileges to the system TEMP folder. Installation log attached. The following users and groups have FullControl for the system TEMP folder (including subfolders and files): SYSTEM, Administrators. The folder is owned by SYSTEM. Other application installation (*.msi) packages install without problems with these TEMP folder settings. When I allow everyone to write to this folder, LibreOffice installation succeeds. Steps to Reproduce: 1. Set the system TEMP directory privileges so that only SYSTEM and Administrators can write it (Full control), the folder is owned by SYSTEM. 2.Run the LO installation Actual Results: The LO installation finishes, but LO is not installed. Expected Results: LO is installed successfully. Reproducible: Always User Profile Reset: No Additional Info: LibreOffice_6.3.3_Win_x64.msi Windows 7 Pro, x64
Created attachment 155971 [details] Installation log The log was generated with the command msiexec /i E:\Downloads\Software\Office\LibreOffice_6.3.3_Win_x64.msi /l*vx E:\Downloads\Software\Office\libreoffice633.log
Could you please run the following command: rundll32.exe sysdm.cpl,EditEnvironmentVariables and tell which are the TEMP paths in both user's and system's sections there?
More info: User temp: B:\Users\xarx\Temp System temp: B:\Users\SYSTEM\Temp I am starting the installation from an administration account (xarx), but from a *non-elevated* console. It this situation the .msi installation asks for elevation, after confirmation it copies most of the files, and almost at the end it fails with the described error. It fails when trying to write the system temp folder. The system temp folder has the following privileges set: B:\Users\SYSTEM>icacls Temp Temp NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F) BUILTIN\Administrators:(I)(OI)(CI)(F) BUILTIN\Users:(I)(RX) BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE) Everyone:(I)(RX) Everyone:(I)(OI)(CI)(IO)(GR,GE) When I start the installation from an *elevated* console, it succeeds. Hence I deduce that the installation error is caused by an operation at the end of the installation that is probably not executed under the elevated privileges.
Hello Mike Kaganski, Is the comment 3 of any value or do we need more input from the reporter ?
(In reply to Xisco Faulí from comment #4) > Hello Mike Kaganski, > Is the comment 3 of any value or do we need more input from the reporter ? No idea. The proper Temp permissions, as set by Windows installation by default (on my Win10 Home) are: > icacls C:\Windows\Temp > C:\Windows\Temp BUILTIN\Users:(CI)(S,WD,AD,X) > BUILTIN\Administrators:(F) > BUILTIN\Administrators:(OI)(CI)(IO)(F) > NT AUTHORITY\SYSTEM:(F) > NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F) > CREATOR OWNER:(OI)(CI)(IO)(F) The difference in permissions might be the problem, of course.
Hello xarx, Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear xarx, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear xarx, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp