Bug 129334 - LibreOffice applications' UI freezes when moved to second monitor, cannot be resized.
Summary: LibreOffice applications' UI freezes when moved to second monitor, cannot be ...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.3.3.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Multimonitor
  Show dependency treegraph
 
Reported: 2019-12-11 19:17 UTC by perryzande+bugzilla
Modified: 2020-08-20 03:44 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
A screenshot when Writer is on my second screen (54.87 KB, image/png)
2019-12-11 19:21 UTC, perryzande+bugzilla
Details

Note You need to log in before you can comment on or make changes to this bug.
Description perryzande+bugzilla 2019-12-11 19:17:40 UTC
Description:
Whenever I move any of the LibreOffice programs to my second monitor (an LG 24MP55HQ-P), the screen seems to freeze. I can still type, but the newly written text will only appear on the screen once I moved the window back to my laptop's own screen. I can still open menus, but the text of those menus will not show. Clicking an item will still be registered, the effect of which again only visible when moving the window back.
This is the first time I ever used any LibreOffice program, so all settings should be on their defaults.

Actual Results:
 

Expected Results:
 


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Comment 1 perryzande+bugzilla 2019-12-11 19:21:28 UTC
Created attachment 156496 [details]
A screenshot when Writer is on my second screen

I moved the program to my second screen in windowed mode, maximized the program by double clicking on the top bar, and opened the help menu.
Comment 2 Timur 2019-12-12 17:34:21 UTC
Rule of thumb is search existing bugs  did you? 
Like https://bugs.documentfoundation.org/show_bug.cgi?id=99521 and others
Comment 3 perryzande+bugzilla 2019-12-14 19:30:00 UTC
Before I posted the bug report, I did a quick search, but couldn't find a similar one easily. It turns out I didn't take the time to understand the way the search engine works on Bugzilla. 
After my second search, I could find similar bugs like the one Timur linked. However, none of the bug reports that I found say anything about the typed text not showing up, but almost only about problems related to dysfunctioning menus. Therefore, it seems that the underlying problem is not fully overlapping.
Comment 4 Timur 2019-12-15 09:32:42 UTC
You say OpenGL is enabled. Please try also with disabled In Tools Options View.
Comment 5 Xisco Faulí 2020-01-21 12:49:15 UTC
To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 6 QA Administrators 2020-07-20 03:34:24 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2020-08-20 03:44:32 UTC
Dear perryzande+bugzilla,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp