Description: When doing a FILESAVE, specifically when exporting as PDF to an already existing file, most of my open programs crash. The programs I have open are: Vivaldi browser [version: 2.9.1705.41 (Stable channel) (64-bit)], Slack [version: 4.2.0 64-bit], Thunderbird [version: 68.2.2 (64-bit)], GNOME Terminal [version: 3.34.2], Files [version: 3.34.1-stable], VSCode [version: 1.41.0], and LibreOffic Draw. The programs that crash are Vivaldi, Slack, Thunderbird, and VSCode. When testing with Draw in safemode, Vivaldi didn't crash, but the others did. Hardware: --- System: Host: karen Kernel: 5.3.0-24-generic x86_64 bits: 64 compiler: gcc v: 9.2.1 Desktop: Gnome 3.34.1 Distro: Ubuntu 19.10 (Eoan Ermine) Machine: Type: Desktop System: Gigabyte product: Z390 AORUS PRO WIFI v: N/A serial: <root required> Mobo: Gigabyte model: Z390 AORUS PRO WIFI-CF v: x.x serial: <root required> UEFI: American Megatrends v: F8 date: 12/27/2018 CPU: Topology: 8-Core model: Intel Core i9-9900K bits: 64 type: MT MCP arch: Kaby Lake rev: C L2 cache: 16.0 MiB flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 115200 Speed: 800 MHz min/max: 800/5000 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800 7: 800 8: 800 9: 800 10: 800 11: 800 12: 800 13: 800 14: 800 15: 800 16: 800 Graphics: Device-1: Advanced Micro Devices [AMD/ATI] Navi 10 vendor: Sapphire Limited driver: amdgpu v: kernel bus ID: 03:00.0 Display: x11 server: X.Org 1.20.5 driver: ati,fbdev unloaded: modesetting,radeon,vesa resolution: 1920x1080~60Hz, 1920x1080~60Hz, 1920x1080~60Hz OpenGL: renderer: AMD NAVI10 (DRM 3.33.0 5.3.0-24-generic LLVM 9.0.0) v: 4.5 Mesa 20.0.0-devel (git-57acf92 2019-11-11 disco-oibaf-ppa) direct render: Yes Audio: Device-1: Intel Cannon Lake PCH cAVS vendor: Gigabyte driver: snd_hda_intel v: kernel bus ID: 00:1f.3 Device-2: Advanced Micro Devices [AMD/ATI] Navi 10 HDMI Audio driver: snd_hda_intel v: kernel bus ID: 03:00.1 Device-3: Samson Meteor condenser microphone type: USB driver: hid-generic,snd-usb-audio,usbhid bus ID: 1-5.4:16 Sound Server: ALSA v: k5.3.0-24-generic Network: Device-1: Intel Wireless-AC 9560 [Jefferson Peak] driver: iwlwifi v: kernel bus ID: 00:14.3 IF: wlo1 state: up mac: d0:c6:37:e0:b0:91 Device-2: Intel Ethernet I219-V vendor: Gigabyte driver: e1000e v: 3.2.6-k port: efa0 bus ID: 00:1f.6 IF: eno2 state: down mac: b4:2e:99:48:fc:d4 Drives: Local Storage: total: 2.96 TiB used: 165.78 GiB (5.5%) ID-1: /dev/nvme0n1 vendor: Mushkin model: MKNSSDPL1TB-D8 size: 931.51 GiB ID-2: /dev/sda vendor: Samsung model: SSD 850 EVO 250GB size: 232.89 GiB ID-3: /dev/sdb vendor: Western Digital model: WDS200T2B0B size: 1.82 TiB temp: 33 C Partition: ID-1: / size: 914.46 GiB used: 165.78 GiB (18.1%) fs: ext4 dev: /dev/dm-0 ID-2: swap-1 size: 976.0 MiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-1 ID-3: swap-2 size: 15.54 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda4 Sensors: System Temperatures: cpu: 49.0 C mobo: N/A gpu: amdgpu temp: 60 C Fan Speeds (RPM): N/A gpu: amdgpu fan: 0 Info: Processes: 471 Uptime: 3d 23h 08m Memory: 31.30 GiB used: 5.32 GiB (17.0%) Init: systemd runlevel: 5 Compilers: gcc: 9.2.1 Shell: bash v: 5.0.3 inxi: 3.0.36 OpenGL Info: --- OpenGL vendor string: X.Org OpenGL renderer string: AMD NAVI10 (DRM 3.33.0, 5.3.0-24-generic, LLVM 9.0.0) OpenGL core profile version string: 4.5 (Core Profile) Mesa 20.0.0-devel (git-57acf92 2019-11-11 disco-oibaf-ppa) OpenGL core profile shading language version string: 4.50 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile OpenGL core profile extensions: OpenGL version string: 4.5 (Compatibility Profile) Mesa 20.0.0-devel (git-57acf92 2019-11-11 disco-oibaf-ppa) OpenGL shading language version string: 4.50 OpenGL context flags: (none) OpenGL profile mask: compatibility profile OpenGL extensions: OpenGL ES profile version string: OpenGL ES 3.2 Mesa 20.0.0-devel (git-57acf92 2019-11-11 disco-oibaf-ppa) OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20 OpenGL ES profile extensions: Steps to Reproduce: 1.Open project in LibreOffice Draw 2.Open Slack/Vivaldi/Thunderbird/VSCode 3.Export LibreOffice Draw project as PDF 4.Export project again as PDF, this time over-writing same PDF file from step 3 Actual Results: Slack, Vivaldi, Thunderbird, and VSCode crash, while Draw, GNOME Terminal, and Files stay open. Expected Results: No programs should crash. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: Version: 6.3.3.2 Build ID: 1:6.3.3-0ubuntu0.19.10.1 CPU threads: 16; OS: Linux 5.3; UI render: default; VCL: gtk3; Locale: en-US (en_US.UTF-8); UI-Language: en-US Calc: threaded I attempted to test the problem with OpenGL disabled, but Draw crashed when I did that. Additionally, the "Use OpenGL for all rendering" option that is listed in the link below is no longer there in Draw. Now it just says "Use hardware acceleration"
Tested on beta [Version: 6.4.0.0.beta1 Build ID: 4d7e5b0c40ed843384704eca3ce21981d4e98920 CPU threads: 16; OS: Linux 5.3; UI render: default; VCL: gtk3; Locale: en-US (en_US.UTF-8); UI-Language: en-US Calc: threaded], and problem is still mainly present. Instead of other programs crashing, however, only Draw crashes.
(In reply to Micah from comment #1) Does it crash with a more recent build (i.e., the 6.4.0 release version, or the 6.3.5 release version?
(In reply to Kevin Suo from comment #2) > (In reply to Micah from comment #1) > > Does it crash with a more recent build (i.e., the 6.4.0 release version, or > the 6.3.5 release version? Maybe also try with Ubuntu 20.04.
Dear Micah, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Micah, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp