Description: Downloaded L-) 6.2.8_Win_x64. Multiple attempts to install failed with 1303 error. Insufficient privileges. Same happens whether I log on as administrator or myself (with administrator status). Meanwhile old Libre-Ofice installation has been removed and same issue arises if I try to reinstall the older version Steps to Reproduce: 1.download 6.2.8 update from your site 2.save file in downloads 3.click on file in downloads 4. Installer wizard opens 5. Hits a wall as described, after accepting that re-boot will be required Actual Results: wizard gets to point where it says 'copying files' and then stops with box saying "1303 error" insufficient privileges, refer administrator. I have administrator status, but logged off and on again as admin, and vice versa, several times Old LibreOffice installation has disappeared and same sequence leading to 'error 1303 arises if I try to reinstall earlier version. Expected Results: normal installation should proceed Reproducible: Always User Profile Reset: Yes Additional Info:
See the project Wiki: https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows) But, first thing is to open Task Manager -> Details page and kill any soffice.bin or soffice.exe processes if any are hanging around. Also while there, if you have a printer controller (Brother Control Center is especially problematic causing the 1303 errors) shut it down. We'll assume you've checked the hash value of the downloaded installer and it is correct and complete. Do so if you have not. Then please run a Command Windows or PowerShell session "As administrator" and run install from the CLI so you can capture a verbose installation log, i.e. from the folder holding the installer enter: "msiexec.exe /i LibreOffice_6.3.4.2_Win_x64.msi /L*v lo6342InstLog.txt" (the quotes are not needed unless your have file paths with spaces). Do that, and if still having issues, you can zip the log file and attach it.
Dear davidstride, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear davidstride, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp