Description: I am a low vision person. I need to use a program called ZoomText to be able to use a computer. Every low vision person in the world uses the famous ZoomText program. This program has: text to speech; magnifier; and mouse pointer cross hairs; etc.. When I attempt to use Libre Office for any type of document, at the same time I am using ZoomText, most of the time Libre Office completely crashes. Libre Office will usually succeed in recovering my lost file, but not always. Therefore I cannot use Libre Office with ZoomText running. I cannot use Libre Office without a helper . Thank you for helping me. I already contacted ZoomText and they told me they will never work on LibreOffice problems because they only support MS Office. Actual Results: If I have ZoomText running I cannot use LibreOffice Expected Results: crashed Reproducible: Always User Profile Reset: No Additional Info: allowed me to create, edit, and save all types of documents
On which env are you? (Linux, Windows, MacOs) ? Do you reproduce this with LO 6.3.4?
Windows and macOS. And would lean toward Not Our Bug "Freedom Scientific" support can do the workup and submit a BZ issue to LO. Seems reasonable user support for this pricey proprietary software they gouge folks for.
You could try getting a backtrace of the crash: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows Download the build Win-x86@39 from https://dev-builds.libreoffice.org/daily/master/current.html It contains the debug information needed to create a useful backtrace. This is assuming you use Windows. In case of macOS: https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#macOS:_How_to_get_debug_information
Gary: the pb here is only those who have ZoomText can provide extra information. Without this, it'll be difficult to help. 2 things you can try before trying to retrieve a backtrace. First, upgrade to 6.4.3 + follow instructions from https://wiki.documentfoundation.org/QA/FirstSteps It might help. V Stuart: just in case, would you know some people who would have ZoomText to give it a try? (reproduce the bug and if it's the case, retrieve a bt)
(In reply to Julien Nabet from comment #4) >... > V Stuart: just in case, would you know some people who would have ZoomText > to give it a try? (reproduce the bug and if it's the case, retrieve a bt) @Julien, I'll check, I think our disabilities services purchases seats of the Freedom Scientific Assistive Technology programs--JAWS for sure, will find out if I can check out a ZoomText seat. -- Stuart
Dear Gary G. Martin, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Gary G. Martin, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp