Bug 130439 - Writer, cant open a .doc file with LibreOffice v6.3.4, client crashes.
Summary: Writer, cant open a .doc file with LibreOffice v6.3.4, client crashes.
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.3.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-02-04 20:30 UTC by User
Modified: 2020-02-05 10:59 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

Attachments
It contains some images, it's actually a guide for installing an oven. (2.13 MB, application/msword)
2020-02-04 20:34 UTC, User 		Details
View All Add an attachment (proposed patch, testcase, etc.)

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Description User 2020-02-04 20:30:55 UTC 
Description:
Can't open a .doc file in LibreOffice v6.3.4, the client crashes or freezes for long time. It works fine with older versions of LibreOffice aka 6.2.8

Steps to Reproduce:
1.Open the document.
2.
3.

Actual Results:
Freeze and crash of the LibreOffice client.

Expected Results:
Freeze and crash of the LibreOffice client.


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
Comment 1 User 2020-02-04 20:34:28 UTC 
Created attachment 157651 [details]
It contains some images, it's actually a guide for installing an oven.
Comment 2 raal 2020-02-05 01:53:57 UTC 
I can open the file in Version: 7.0.0.0.alpha0+
Build ID: f12fc2d07e6f2e9d33ad9350b1f005cbcbe72a18
CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3;
and Verze: 6.4.0.3
ID sestavení: b0a288ab3d2d4774cb44b62f04d5d28733ac6df8
Vlákna CPU: 4; OS: Linux 4.15; Vykreslování UI: výchozí; VCL: gtk3; 

Please test in newer version. Thank you.
Comment 3 User 2020-02-05 05:37:31 UTC 
I've just test it with the newest stable version of LibreOffice v6.4.0.3 and it doesn't work as intended, it freezes then crashes. 
Build ID: b0a288ab3d2d4774cb44b62f04d5d28733ac6df8
CPU threads: 4; OS: Windows 10.0 Build 17763; UI render: GL; VCL: win;
Comment 4 Dieter 2020-02-05 07:27:59 UTC 
I can't confirm with

Version: 7.0.0.0.alpha0+ (x64)
Build ID: eeb2d19e77d6dc47c68e8ba0920a02cf64a1247b
CPU threads: 4; OS: Windows 10.0 Build 18363; UI render: default; VCL: win; 
Locale: de-DE (de_DE); UI-Language: en-GB
Calc: threaded

User, do you recieve a link to a crash report? If this is the case, please paste it here.
Comment 5 Julien Nabet 2020-02-05 08:57:37 UTC 
On Win10 with LO 6.3.4, I don't have pb to open and scroll until the 25 pages of the doc.

Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?
Comment 6 User 2020-02-05 10:17:31 UTC 
 I tried with both OpenCL on/Off and the results are the same, the Writer freezes but I found out that is working as intended if I open the document in safe mode.
If it helps, on ubuntu/linux is working fine, on other windows 10 1909 installations is working fine, using v6.2.8 is working fine, just v6.3.4 and above on my current win 10 installation isn't working as intended.
 It seems I am an isolated case, a bug that happens in very rare and specific situations therefore I will mark the bug report as resolved.
Comment 7 Julien Nabet 2020-02-05 10:20:15 UTC 
Did you try to rename your LO directory profile as proposed?
Also, OpenGL is different from OpenCL. However, check you got last graphic drivers. Indeed there's a link between OpenGL and graphic driver.
Let's rather put this one to WFM.
Comment 8 User 2020-02-05 10:51:15 UTC 
Yes, I have renamed the LO profile directory and i have the latest video drivers from Intel 26.20.100.7529 being the latest and I get same results, writer freezes.
Comment 9 Julien Nabet 2020-02-05 10:59:18 UTC 
Ok thank you for the feedback.