Description: I upgraded from 6.3.5.1 to 6.4.0. NO start was possible any longer. Then I uninstalled 6.4.0 and tried to go back to 6.3.5.1 . Now 6.3.5.1 is not any longer starting. Then starting safe mode - this works. Continuing with standard mode: Hangup! Uninstalling Plugins and resetting profile from Safe mode does not help to start LO. This is LO itself or it is also for every specific LO application (writer etc.). Finally, switching off OpenGL helped. Steps to Reproduce: 1. Start it -> Hangup Actual Results: --- Expected Results: -- Reproducible: Always User Profile Reset: Yes Additional Info: Swithing off OpenGL removed the Problem. But Why did it happen from V.6.4 and not before and why is it now not any longer possible to start V 6.3 with active OpenGL? Is there any possibility at which point in the Code there is the hangup? Lenovo T420 Win10 Prof.
Could you follow this link https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_.28OpenGL.29 ?
Revised title summary to be search friendly.
(In reply to Julien Nabet from comment #1) > Could you follow this link > https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_. > 28OpenGL.29 ? Setting to NEEDINFO until info from reported is provided
Dear Hermann Rochholz, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Sorry 4 that. I had this huge problem (I write a book with LO and it is not very funny when the "tool" does not work - I hope you understand that) and as I remember correctly it vanished when a new revision was rolled out. Please close it. One Question: When I have a CRASH or something similar - you write "need info" - How?
Let's put this one to WFM then. I'm not sure to understand your question, "NEEDINFO" is just a status of the bug.
When there's the "needinfo" state, it's a keyword for your process. The point of the user (me): I cannot provide you info you need. I only click on it and I see a crash. I would have to install a debug version and a debugger. Kind regards!