Bug 130507 - highlighted colors changing in document after saving and closing
Summary: highlighted colors changing in document after saving and closing
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.4.0.3 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-02-07 14:33 UTC by melinda
Modified: 2020-09-09 04:05 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description melinda 2020-02-07 14:33:53 UTC
Description:
My son sent me his script for editing. I spent three hours highlighting text in 4 different colors coded depending on what I was aiming for.
I saved the doc and closed it. The next day (yesterday) I opened to continue and all 4 of my codes had been reduced to 2. I had to re-edit the entire script! Then thinking perhaps it was because I had saved it under the wrong .doc type. I proceeded to save it under three different file extentions:
word 97-2003 doc
microsoft word doc
rich text doc
And just to be safe I sent what I had finished to him yesterday so it wouldn't happen again. This morning I received an email from him asking if he was supposed to guess what my suggestions were since 2 different codes were both yellow (and yellow was not even one of my choices!)
This has been happening for awhile, now this documents being all jumbled when re-opened.
You keep asking for donations. and I would be happy to donate. If your program worked properly.
And this was not an easy task to even be able to send you any feedback. There is no direct contact info anywhere. Extremely frustrating.
I think I will try to find another Office program.


Actual Results:
I save the document and close it.

Expected Results:
I expect the document to look exactly the same as I had saved it.


Reproducible: Always


User Profile Reset: No



Additional Info:
Instead, images are moved around, fonts have changed. Things are not aligned. And highlighted colors are completely changed.
Comment 1 Xisco Faulí 2020-02-10 15:05:05 UTC
Hello,
Do you reproduce it with any document or just with your son's document? if so, could you please attach it?

I can't reproduce it from scratch. Steps
1. New document
2. add some text
3. highlight it.
4. Save it as .docx
5. reopen

-> text is still highlighted
Comment 2 QA Administrators 2020-08-09 04:08:41 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2020-09-09 04:05:02 UTC
Dear melinda,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp